Customer Experience Superheroes

Christopher Brooks
  • 5.0 (3)
  • MANAGEMENT
  • EVERY-TWO-MONTHS SERIES
Customer Experience Superheroes

Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspects of CX are covered and celebrated. 

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  1. CX Superheroes podcast - Series 15 Episode 1 - Leading CX at Sclae - Tina Lilje

    EPISODE 1

    CX Superheroes podcast - Series 15 Episode 1 - Leading CX at Sclae - Tina Lilje

    In the latest episode of the Customer Experience Podcast Series, Global Head of CX, Tina Lilje, joins us to share her learned and well earned experience in customer experience leadership.  With a global remit in the healthcare division at Philips, Tina has established the importance and the governance for customer centricity. In discussion with CX Superheroes podcast host Christopher Brooks, they discuss the career path of a CX professional, why we do it, and what good outcomes look like.  The examples and experience share are a gold mine of insights, ideas and inspiration for any up and coming CX professional. And for those who hold senior positions you will be able to resonate with the realities of 'lonely leadership' Tina refers to.  Tina is one of those voices you wish was heard more often, but such is her commitment to embedding customer centricity in the organisation we were grateful to grab this rare interview. So please take notes. I promise you something Tina shares you will use within a week.

    50 min
  2. CX Superheroes podcast - Series 15 Episode 3 - Candidate Experience - Julian Lukaszewicz

    EPISODE 2

    CX Superheroes podcast - Series 15 Episode 3 - Candidate Experience - Julian Lukaszewicz

    Welcome to the latest Customer Experience Superheroes podcast. This episode tackles a crucial but often messy area: Candidate Experience in Recruitment. Your host, award winning global CX consultant, Christopher Brooks sits down with Julian Lukaszewicz, founder of Career IQ Academy and a seasoned CX and innovation consultant.  "I first met Julian over ten years ago when he was studying and improving the quality of passenger experience across the skies. His understanding of the detail needed to get the right experience impressed me and we've stayed in touch since." - Christopher Brooks, CEO Lexden CX Consultancy Services Julian brings his unique background, from airline passenger experience to strategic design, to explore why the hiring process feels broken for both job seekers and employers. Discover why aligning expectations is key, and how a proactive career mindset can transform individual journeys. Julian dives into the hidden power dynamics of recruitment, revealing why transparency (like sharing interview questions upfront!) could revolutionise how companies attract top talent. This episode offers powerful insights for anyone navigating the job market or building customer-centric teams. Tune in to understand the science behind creating a better candidate experience. If you wish to connect with Julian, you can find him here. https://www.linkedin.com/in/julianlukaszewicz/. He is always happy to speak with candidates, or those looking to recruit them.

    51 min
See All Season 15 (2)

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Ratings & Reviews

5
out of 5
3 Ratings

About

Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspects of CX are covered and celebrated. 

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