49 episodes

Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.

Customer Experience Superheroes Christopher Brooks

    • Business
    • 5.0 • 3 Ratings

Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.

    Customer Experience Superheroes - Series 13 Episode 1 - CX Management Training - Michael Brandt

    Customer Experience Superheroes - Series 13 Episode 1 - CX Management Training - Michael Brandt

    In this episode of Lexden's CX Superheroes, we catch up with Michael Brandt, a leading CX professional in Europe. In conversation with host Christopher Brooks, Michael shares his experience on what's important when it comes to training colleagues in customer experience. With over 30 years experience working for global companies delivering CX training, as well as many years working with companies across the globe as a consultant and CX trainer, Michael is perfectly placed to share with us...

    • 31 min
    Customer Experience Superheroes - Series 12 Episode 1 - Do B2B Better - Jim Tincher

    Customer Experience Superheroes - Series 12 Episode 1 - Do B2B Better - Jim Tincher

    We kick of series 12 of the CX superheroes podcast series with an industry legend. There can be few people in CX you'd want to spend time with more than Jim Tincher. We were delighted when Jim agreed to be a featured author in the Lexden CX Book Club and share the 'making of' Do B2B Better. This is a book which captures Jim's learnings which he's comfortable enough to point out include failures and successes. In fact, in the discussion it becomes clear it is earlier failures (or lessons) whic...

    • 40 min
    Customer Experience Superheroes - Series 12 Episode 2 - CX Design - Ricardo Sultz Gulko

    Customer Experience Superheroes - Series 12 Episode 2 - CX Design - Ricardo Sultz Gulko

    There are many aspects of customer experience. No one person can have a satisfactory depth of expertise in all areas. The CX Superheroes podcast series brings to the mic, experts in specific fields to give you, our esteemed listener, a broader appreciation of the various components to succesful customer centricity. This episode we focus on design and to do so we have an expert who has installed customer led design thinking as a leading practice within international technology giant...

    • 48 min
    Customer Experience Superheroes - Series 12 Episode 3 - Goal Setting in CXManagement - Sophie Hedestad

    Customer Experience Superheroes - Series 12 Episode 3 - Goal Setting in CXManagement - Sophie Hedestad

    In the latest episode of the CX Superheroes, Christopher Brooks, host and MD of Lexden CX speaks with Sophie Hedestad, founder of NOQX. We came across Sophie in an article on the power of OKRs in customer experience, and wanted to learn more. In this episode we get to understand what OKR (Objective and Key Results) are, and why they are becoming more important than KPIs for progressive companies to manage performance. Sophie shares the value of OKRs, and explains how they can help organisatio...

    • 40 min
    Customer Experience Superheroes - Series 11 Episode 1 - CX & Consumer Duty - James Edmonds

    Customer Experience Superheroes - Series 11 Episode 1 - CX & Consumer Duty - James Edmonds

    In Lexden's latest CX Superheroes podcast episode we kick off series 11. And what better way to do it than in conversation with Investor in Customer's James Edmonds. In conversation with host and former colleague of James at Lexden and client at RSA, the discussion focusses in on the new Financial Conduct Authority regulation; Consumer Duty. James shares his evidence on how financial services brands are adjusting their ways of working to address the four principles which underpin Consum...

    • 42 min
    Customer Experience Superheroes - Series 11 Episode 2 - People before Profits - Annette Franz

    Customer Experience Superheroes - Series 11 Episode 2 - People before Profits - Annette Franz

    There is one content producer in the CX Community we have wanted to have as a guest for some time; Annette Franz. As a consultant, author, trainer and mentor Annette has spent a slice of her career working with clients to improve outcomes for their customers, colleagues and communities. This was a key part of our topic of this CX Superhero podcast episode. In conversation with Lexden's Christopher Brooks, Annette shares her journey through CX and why putting people at the heart of a CX transf...

    • 32 min

Customer Reviews

5.0 out of 5
3 Ratings

3 Ratings

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