112 episodes

In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.

At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.

If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

CX Insider - Customer experience leaders sharing insights and ideas for customer service success ACF Technologies

    • Business
    • 4.9 • 15 Ratings

In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.

At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.

If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

    Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto

    Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto

    Rebekah Panepinto is a consultant, public speaker & host of her own podcast ‘The Rebekah Panepinto Project’. In this episode, we dive into the importance of a personal brand, advice for generative AI integration, RFPs & much more. Where is artificial intelligence headed & how can it make YOUR job easier? Why are platforms like LinkedIn SO significant to creating trust & relationships in the industry? Watch now!
     
    Connect with Rebekah  https://www.linkedin.com/in/rebekahpanepinto/
    Watch her podcast https://www.youtube.com/@therebekahpanepintoproject
     

    Become a CX Insider -  https://www.linkedin.com/company/cx-insider/

    Check out our website - https://cxinsider.com/ 

    Thank you to our sponsor! - https://www.acftechnologies.com/

    • 28 min
    Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

    Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

    In this episode, we dive into Brand experience evolutions within the financial sector, branch roles in different communities & how you can build your brand DNA as a bank. How important is your branch placement? What are some brands with great consistency that banks can learn from? Find out more in this episode!
    Connect with Michael -  https://www.linkedin.com/in/michael-heanue-92998813/
    Connect with Martin -  https://www.linkedin.com/in/martin-shires-36629b156/
    Connect with Greg -  https://www.linkedin.com/in/gregcopley/
    Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
    Check out our website - https://cxinsider.com/ 
    Thank you to our sponsor! - https://www.acftechnologies.com/

    • 48 min
    Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

    Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

    Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, we dive into the beginnings of his brand, the benefits of consultancies & Sham’s 100 interviews. We also discuss the rise of redundancies, brands disappearing & how department shrinks can effect companies for years to come. How important is the in-store experience in retail? When should you buy online, and when should you not? Find out more in this episode!Connect with Sham - https://www.linkedin.com/in/shamasaziz/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/
     

    Check out our website - https://cxinsider.com/

    ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.

    • 38 min
    Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)

    Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)

    Andrew Stevens is the principal for banking and financial services for Quadient, an international company specialising in business process automation & customer experience management. In this episode, we discuss the major problems in customer education within the financial sector & the reasons this could create failure demand. We also discuss consumer duty & regulations that banks must comply with. Will these regulations harm innovations? We also ask the question: Do you understand how your finance works? Connect with Andrew - https://www.linkedin.com/in/andrew-n-stevens/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/ 
     
    Check out our website - https://cxinsider.com/ 
    ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.
    Could they help you? https://www.acftechnologies.com/ 

    • 30 min
    Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Simon Erridge (CuraLeaf)

    Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Simon Erridge (CuraLeaf)

    Simon Erridge is the Research Director of Curaleaf, a clinic that helps eligible patients with affordable *plant medicine care. In this episode, we explore the story behind the business that can’t say what they sell. We discuss exclusive patient experiences, the limitations this medicine receives from UK regulations as well as the future of the medication. Could your business thrive through only word-of-mouth? What are the challenges the clinic face? What education does Curaleaf bring to doctors and law enforcers? Find out more in this one-of-a-kind episode! 
     
    Connect with Simon  -  https://www.linkedin.com/in/simon-erridge/
     
    Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
     
    Check out our website - https://cxinsider.com/ 
     
    Thank you to our sponsor! - https://www.acftechnologies.com/

    • 37 min
    EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (Electromin)

    EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (Electromin)

    Chris Warwick is the Customer Experience & Development General Manager at Electromin. In this episode, we dive into the importance of caring for your customers in the automobile industry, as well as the risks of being a new entrant in the EV world. Why does Chris recruit employees outside of the industry? What are the challenges to being an electric vehicle company in a petrol-led country? Find out more in this episode!
    Connect with Chris - https://www.linkedin.com/in/chris-warwick-a2a7a5a/
     
    Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
    Check out our website - https://cxinsider.com/ 
    Thank you to our sponsor! - https://www.acftechnologies.com/

    • 32 min

Customer Reviews

4.9 out of 5
15 Ratings

15 Ratings

MRMG1026 ,

Very interesting and relatable

Some really interesting points in this podcast where I was able to learn and also relate.

Overall great listen.

currynchips ,

Easy listen with good points

Nice to listen to a business podcast which isn’t just going on about there product!

Some very valid points and seem a good team.

your madre chinese ,

Really helpful thoughts on CX

Thank for providing this content for free... really valuable. Work on your intro music a little.

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