CX Insider - Customer experience leaders sharing insights and ideas for customer service success ACF Technologies

 
 
Andrew Madaras is the chairman & secretary of Dunstable Town Football Club. In this episode, we dive into the transformative power of fan ownership & community support in the world of grassroots football. We talk about how Andrew & the club not only invest in the football, but the local community too. Join us to learn about challenges, myths & misconceptions in the world of grassroots football. Become a CX Insider -  https://www.linkedin.com/company/cx-insider/

Check out our website - https://cxinsider.com/ 

Thank you to our sponsor! - ACF Technologies | Bringing Customers Closer

Michael Theodore is the co-founder of Scalr, a cloud computing company that specialises in automation & collaboration software. In this episode, we dive into the importance of employee experience within sales, the secrets to retaining your customers as well as the tools you can use to capture emotion. What mode should you be in, acquisition or retention mode? How can you improve your handover between the sales team and client? Find out more in this episode!
Connect with Michael - https://www.linkedin.com/in/michael-theodore-4b317885/ 
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/

Check out our website - https://cxinsider.com/ 

Thank you to our sponsor! - https://www.acftechnologies.com/

Joel Passen is a proven technology entrepreneur & Founder of Sturdy.AI. In this episode, we dive into the future of AI in Customer Intelligence, discussing the ways that customer data can become more accessible and actionable. Just how crucial of a role will AI have when it comes to businesses interacting with & understanding customers? What are some myths surrounding these new tools? Find out more in this episode!

 

Connect with Joel - https://www.linkedin.com/in/joelpassen/

Watch her podcast https://www.youtube.com/@therebekahpanepintoproject

Become a CX Insider -  https://www.linkedin.com/company/cx-insider/

Check out our website - https://cxinsider.com/ 

Thank you to our sponsor! - https://www.acftechnologies.com/en-gb/?utm_source=CXI_Joel_Passen_112 

Rebekah Panepinto is a consultant, public speaker & host of her own podcast ‘The Rebekah Panepinto Project’. In this episode, we dive into the importance of a personal brand, advice for generative AI integration, RFPs & much more. Where is artificial intelligence headed & how can it make YOUR job easier? Why are platforms like LinkedIn SO significant to creating trust & relationships in the industry? Watch now!
 
Connect with Rebekah  https://www.linkedin.com/in/rebekahpanepinto/
Watch her podcast https://www.youtube.com/@therebekahpanepintoproject
 

Become a CX Insider -  https://www.linkedin.com/company/cx-insider/

Check out our website - https://cxinsider.com/ 

Thank you to our sponsor! - https://www.acftechnologies.com/

In this episode, we dive into Brand experience evolutions within the financial sector, branch roles in different communities & how you can build your brand DNA as a bank. How important is your branch placement? What are some brands with great consistency that banks can learn from? Find out more in this episode!
Connect with Michael -  https://www.linkedin.com/in/michael-heanue-92998813/
Connect with Martin -  https://www.linkedin.com/in/martin-shires-36629b156/
Connect with Greg -  https://www.linkedin.com/in/gregcopley/
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - https://www.acftechnologies.com/

Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, we dive into the beginnings of his brand, the benefits of consultancies & Sham’s 100 interviews. We also discuss the rise of redundancies, brands disappearing & how department shrinks can effect companies for years to come. How important is the in-store experience in retail? When should you buy online, and when should you not? Find out more in this episode!Connect with Sham - https://www.linkedin.com/in/shamasaziz/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/
 

Check out our website - https://cxinsider.com/

ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.