CX Insider - Customer experience leaders sharing insights and ideas for customer service success ACF Technologies

Andrew Stevens is the principal for banking and financial services for Quadient, an international company specialising in business process automation & customer experience management. In this episode, we discuss the major problems in customer education within the financial sector & the reasons this could create failure demand. We also discuss consumer duty & regulations that banks must comply with. Will these regulations harm innovations? We also ask the question: Do you understand how your finance works? Connect with Andrew - https://www.linkedin.com/in/andrew-n-stevens/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/ 
 
Check out our website - https://cxinsider.com/ 
ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.
Could they help you? https://www.acftechnologies.com/ 

Simon Erridge is the Research Director of Curaleaf, a clinic that helps eligible patients with affordable *plant medicine care. In this episode, we explore the story behind the business that can’t say what they sell. We discuss exclusive patient experiences, the limitations this medicine receives from UK regulations as well as the future of the medication. Could your business thrive through only word-of-mouth? What are the challenges the clinic face? What education does Curaleaf bring to doctors and law enforcers? Find out more in this one-of-a-kind episode! 
 
Connect with Simon  -  https://www.linkedin.com/in/simon-erridge/
 
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
 
Check out our website - https://cxinsider.com/ 
 
Thank you to our sponsor! - https://www.acftechnologies.com/

Chris Warwick is the Customer Experience & Development General Manager at Electromin. In this episode, we dive into the importance of caring for your customers in the automobile industry, as well as the risks of being a new entrant in the EV world. Why does Chris recruit employees outside of the industry? What are the challenges to being an electric vehicle company in a petrol-led country? Find out more in this episode!
Connect with Chris - https://www.linkedin.com/in/chris-warwick-a2a7a5a/
 
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - https://www.acftechnologies.com/

Cormac Kelly is the Senior Director of Customer Success for global industry leaders SurveyMonkey. He is here to tell us about the evolution of surveys, AI’s aid for the employee and customer experience as well as the ad’s that SurveyMonkey has created. Who owns our data? Find out more on this episode!
Connect with Cormac -  https://www.linkedin.com/in/cormac-kelly-563aa31/
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - https://www.acftechnologies.com/

Shep Hyken is a New-York Times Bestseller & Keynote Speaker, he is one of the world’s leading authories on customer service and CX, with over 40 years of experience helping organisations all around the world. In this episode we talk about Shep’s magical beginnings into the world of customer experience, with tales that go back decades. He walks us through CX “moments of magic” as well as the potential use cases for the rise of artificial intelligence.
 
 
Check out ACF Technologies now! https://www.acftechnologies.com/en-gb/Connect with Shep - Connect with Shep - https://www.linkedin.com/in/shephyken/Become a CX Insider - https://www.linkedin.com/company/6882...

On today's episode, we bring on 2 guests from ACF Technologies: Simon Ronald, VP of Business Development & Laurence Leach, Technical Director. We sit down and talk about enterprise projects and the management needed for success. Should you use off the shelf products or self-build? Does the size of a supplier matter? In this episode all your questions will be answered!Check out ACF Technologies now! https://www.acftechnologies.com/en-gb/Connect with Simon - https://www.linkedin.com/in/simon-ron... Connect with Laurence - https://www.linkedin.com/in/laurence-... Become a CX Insider - https://www.linkedin.com/company/6882... Check out our website - https://cxinsider.com/