33 episodes

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities.

The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers.

This podcast is hosted by Jordi Torras, and brought to you by Inbenta.
https://www.inbenta.com

Future of Customer Service Inbenta

    • Business

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities.

The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers.

This podcast is hosted by Jordi Torras, and brought to you by Inbenta.
https://www.inbenta.com

    33. Simple TV: AI is the Future of Customer Service

    33. Simple TV: AI is the Future of Customer Service

    In this episode, we chat with Vickmar Martinez - Head of IT Operations - and Yenny Velazquez - Customer Care Manager - for Simple TV in Venezuela. We discuss the launch of Simple TV in the middle of the pandemic, how their informational chatbot, called Simpaty, was adopted by their customers and how they integrate AI in their strategy.

    • 22 min
    32. Aram Melkoumov from Crowdlinker

    32. Aram Melkoumov from Crowdlinker

    In this episode, we chat with Aram Melkoumov, CEO and Founder of Crowdlinker and we cover:  – How AI has shaped the tech industry – Customer service trends in the industry regarding customer experience – The future of Artificial Intelligence, how personal data will help enhance customer service and security challenges tied to that evolution

    • 25 min
    31. Neoenergia: Keep Human at the Center of your Digital Strategy

    31. Neoenergia: Keep Human at the Center of your Digital Strategy

    In this episode, Renato Suplicy, Head of Digital Strategies and Services for Neoenergia customers in Brazil, explains how they keep customers at the center of their preoccupation when they work at improving support on their digital channels.

    • 34 min
    30. Reasoning Engines and the Truth About AI

    30. Reasoning Engines and the Truth About AI

    In this episode, we chat with John Ball, from PAT.ai.
    As an expert in language and machine reasoning, he’ll guide us through the present and future machines in the are of language understanding.🚀

    We will cover:


    truth about brute-force AI and machine learning
    new machine reasoning methods and symbolic approaches to AI
    current applications of these new systems

    Listen to the full episode or read the transcription below. 💪

    • 33 min
    29. Why do so many AI projects fail?

    29. Why do so many AI projects fail?

    Are you planning an AI project for this year? Are you unsure of where to start? Jen Shellick and John Stroud from AI guides discuss why many AI projects fail and how you can start yours on the right foot.

    • 26 min
    28. Voice bots and IVR Systems – The Future of On-Call Support

    28. Voice bots and IVR Systems – The Future of On-Call Support

    In this episode, we discover how bots and voice technology are connecting to bring customers improved on-call support.🚀

    We will cover:


    the new technologies for contact centers,
    how AI can improve Interactive Voice Response systems,
    what voice bots are capable of and how does the future look like,
    the ongoing project between PhoneMyBot and Inbenta.

    • 25 min

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