187 episodes
Get Out of Wrap - Contact Centre Chat Martin Teasdale
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- Business
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4.8 • 84 Ratings
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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.
Perhaps still an industry with a negative perception externally, the reality is very different & very positive.
This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.
I’ll be chatting to people who know their stuff and are doing great things.
This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
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#188 - A Team Leader Day at SSCL
Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.
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#187 Chara-Lea Pidduck shares her inspiring story
Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depression had on her in what is an inspiring episode.
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#186 - David Holmes author of Leading the Line comes on to chat about the book
David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.
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#185 Katie Davies of DDC OS chats about her passion for The North & DDC Discusses
Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals.
We then chat about DDC Discusses.These insightful and different events are people focused rather than tech.
Katie chats about how fundamental our understanding of communication and language is in our industry and that before we can even touch the realms of AI and future technologies, we need to first take a step back and truly understand the science of conversation
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#184 - Andy Roberts - CEO at Sabio
Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole.
This is a unique opportunity to hear about Andy's own journey and about the exciting goings on at Sabio.
We talk about the history of Sabio, the future, how they engage and support their customers & innovations are used to solve problems.
We also chat about Disrupt - a great event coming up in London in March
#callcenter #callcentre #contactcenter #contactcentre
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#183 Chris Mounce of Evaluagent on the launch of a new service & all things quality
As well as being a lovely human being Chris is an expert in quality in the contact centre world and joins me on this latest episode to talk about the launch of a new service & all things quality & shares his career story in a really entertaining & insightful episode.
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Customer Reviews
Get out wrap! Should be Get into wrap
If I was still an agent working in the contact centre this would be the perfect reason to get into wrap (although I know my manager from years ago may not have been happy) 😂
I came late to the podcast only finding it a while ago, I started at episode 1 and am now up to date, what I can say is that every episode adds value, is great and really makes you think!!
Martin is a great podcast host and the guest are brilliant with loads knowledge to share!!
If you don’t work in a contact centre don’t worry there is still plenty on every episode to help any business leader and like me if you still work in contact centre then I can guarantee you’ll love this podcast!! Thank you Martin and guests!!
Insightful and varied
Martin’s show is simply the best place for anyone looking to grow in their contact centre role to start. Whether a newly promoted team leader, site manager or director the content is insightful and varied. Martin’s passion and experience shine throw whoever his guests are. It’s on my must listen queue.
Awesome show
Martin gives a brilliant insight into a hugely innovative and changing industry. He makes his guests feel so at ease and the conversation just flows. Love listening to all of the different people and views of those he has on.