Get Out of Wrap - Contact Centre Chat

If I was still an agent working in the contact centre this would be the perfect reason to get into wrap (although I know my manager from years ago may not have been happy) 😂 I came late to the podcast only finding it a while ago, I started at episode 1 and am now up to date, what I can say is that every episode adds value, is great and really makes you think!! Martin is a great podcast host and the guest are brilliant with loads knowledge to share!! If you don’t work in a contact centre don’t worry there is still plenty on every episode to help any business leader and like me if you still work in contact centre then I can guarantee you’ll love this podcast!! Thank you Martin and guests!!

Martin’s show is simply the best place for anyone looking to grow in their contact centre role to start. Whether a newly promoted team leader, site manager or director the content is insightful and varied. Martin’s passion and experience shine throw whoever his guests are. It’s on my must listen queue.

Martin gives a brilliant insight into a hugely innovative and changing industry. He makes his guests feel so at ease and the conversation just flows. Love listening to all of the different people and views of those he has on.

I love how this show tells the stories of inspirational people (that happen to be working in the CC industry). Martin is a natural host who know how to get the best out of his guests. Love it.