171 episodes
Get Out of Wrap - Contact Centre Chat Martin Teasdale
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- Business
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4.8 • 84 Ratings
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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.
Perhaps still an industry with a negative perception externally, the reality is very different & very positive.
This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.
I’ll be chatting to people who know their stuff and are doing great things.
This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
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#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders
#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders created by experts in pyschology and AI at Sabio.
What is it, how does it work and how does it benefit our industries Agents and Team Leaders - find out in this episode.
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#171 Elle Neal of BPA Quality on AI & being a reluctant award winner
Elle Neal is one of the 100 nominees for Top Women in Tech, is a STEM Ambassador, visits schools and runs AI Clubs for schoolchildren, is a mental health ambassador and is an SME on how AI can deliver true gains and insights for companies in the contact centre world. I was lucky enough to work with Elle at BPA Quality and in this episode we chat about all the great things Elle does and how she is applying all this knowledge and insight to help BPA's clients. Elle is truly a role model.
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#170 Suzanne Dawson Hull of SSCL
Suzanne is an award winning Team Leader - winning at the NECCA's and the UK National Contact Centre Awards. Humble, professional, warm, funny and caring Suzanne shares her story and tips on team leadership. Suzanne also talks with great pride about her son who has autism and their journey as a family thriving together.
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Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message -
#169 Jade Rogers of DDC OS
Had a great chat with Jade with lots of laughs and insight from one of the Directors at DDC. We also spoke about perceptions , account management and sales - loved chatting to Jade
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Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message -
#168 Ben Booth of Max Contact
Ben Booth of Max Contact talks about his journey and what innovation means to him.
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#167 Michael De Decker
Michael is co-owner of Memo Group, a leading Belgian-based contact centre & is a European Contact Centre & Technology specialist.
In this episode we chat about technology in contact centres and a recent Twilio Flex project implementation that supported the next step in Memo’s digital transformation journey
Michael has just recently just completed the first of a three-stage course at Harvard Business School in the US and we hear about this and much more
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Customer Reviews
Get out wrap! Should be Get into wrap
If I was still an agent working in the contact centre this would be the perfect reason to get into wrap (although I know my manager from years ago may not have been happy) 😂
I came late to the podcast only finding it a while ago, I started at episode 1 and am now up to date, what I can say is that every episode adds value, is great and really makes you think!!
Martin is a great podcast host and the guest are brilliant with loads knowledge to share!!
If you don’t work in a contact centre don’t worry there is still plenty on every episode to help any business leader and like me if you still work in contact centre then I can guarantee you’ll love this podcast!! Thank you Martin and guests!!
Insightful and varied
Martin’s show is simply the best place for anyone looking to grow in their contact centre role to start. Whether a newly promoted team leader, site manager or director the content is insightful and varied. Martin’s passion and experience shine throw whoever his guests are. It’s on my must listen queue.
Awesome show
Martin gives a brilliant insight into a hugely innovative and changing industry. He makes his guests feel so at ease and the conversation just flows. Love listening to all of the different people and views of those he has on.