142 episodes

Welcome to the Hospitality Mavericks Podcast. We are on a mission to inspire leaders and entrepreneurs in the hospitality and restaurant industry to create profitable and heart-centred businesses from the inside out; the kind that both employees and customers love and support.

Here you will find conversations with industry Mavericks who take a value-based approach to running their businesses whilst displaying a fierce passion for our industry. They Dare to be Different.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy

Hospitality Mavericks Podcast Michael Tingsager

    • Business
    • 4.8 • 36 Ratings

Welcome to the Hospitality Mavericks Podcast. We are on a mission to inspire leaders and entrepreneurs in the hospitality and restaurant industry to create profitable and heart-centred businesses from the inside out; the kind that both employees and customers love and support.

Here you will find conversations with industry Mavericks who take a value-based approach to running their businesses whilst displaying a fierce passion for our industry. They Dare to be Different.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy

    #105 Perry Haydn Taylor, Founder of bigfish, on the Startup Mentality

    #105 Perry Haydn Taylor, Founder of bigfish, on the Startup Mentality

    “Think big, dive deep, swim fast” is the motto today’s guest lives by. Perry Haydn Taylor is the Founder of bigfish, an award winning brand, design and marketing consultancy that isn’t afraid to challenge the status quo. Working with the likes of Sipsmith, Kallo, Tyrells, Whole Earth and Gü Puds to name a few, I’m excited to hear more about Perry’s journey and his philosophy on the ‘the Startup Mentality’.
    Listen to our conversation as we explore what makes a maverick brand, and why we need to challenge our clients more. We also discuss unf**king the planet, documentaries, measuring ambition, being obsessed with your product – and our bookshelves.
    Links:
    Bigfish: https://www.bigfish.co.uk/ (https://www.bigfish.co.uk/)
    Perry’s LinkedIn: https://www.linkedin.com/in/perry-haydn-taylor-1370669/ (https://www.linkedin.com/in/perry-haydn-taylor-1370669/)
    Seaspiracy Documentary: https://www.youtube.com/watch?v=1Q5CXN7soQg (https://www.youtube.com/watch?v=1Q5CXN7soQg)
    Fishlove: http://fishlove.co.uk/ (http://fishlove.co.uk/)
    All Plants: https://allplants.com/ (https://allplants.com/)
    Biscuiteers: https://www.biscuiteers.com/ (https://www.biscuiteers.com/)
    Tuck Trucks: https://tucktrucks.co.uk/ (https://tucktrucks.co.uk/)
    ‘Eating The Big Fish’ by Adam Morgan: https://www.amazon.com/Eating-Big-Fish-Challenger-Compete/dp/0470238275 (https://www.amazon.com/Eating-Big-Fish-Challenger-Compete/dp/0470238275)
    ‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ (https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/)
    One Fine Dine: https://onefinedine.com/ (https://onefinedine.com/)
    #46 The Importance of Net Profit with Charlie McVeigh: https://hospitality-mavericks.captivate.fm/episode/46-the-importance-of-net-profit-with-charlie-mcveigh (https://hospitality-mavericks.captivate.fm/episode/46-the-importance-of-net-profit-with-charlie-mcveigh)
    Freddie’s Flowers: https://www.freddiesflowers.com/ (https://www.freddiesflowers.com/)
    ‘Drawdown’ by Paul Hawken: https://www.amazon.com/Drawdown-Comprehensive-Proposed-Reverse-Warming/dp/0143130447/ (https://www.amazon.com/Drawdown-Comprehensive-Proposed-Reverse-Warming/dp/0143130447/)
    Project Drawdown: https://drawdown.org/ (https://drawdown.org/)
    #20: Your Brand as Your Promise With Cliff Ettridge, Partner at The Team: https://hospitality-mavericks.captivate.fm/episode/20-your-brand-as-your-promise-with-cliff-ettridge-partner-at-the-team (https://hospitality-mavericks.captivate.fm/episode/20-your-brand-as-your-promise-with-cliff-ettridge-partner-at-the-team)
    Connect with the podcast:
    https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
    https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W)
    Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)


    A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partnerandutm_medium=referralandutm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 1 hr 16 min
    BONUS EPISODE - The Story of Bizimply

    BONUS EPISODE - The Story of Bizimply

    In this bonus episode, we will go behind the scenes of our show partner Bizimply
    Michael will be talking to Founder Gerard Forde and CEO Conor Shaw of https://www.bizimply.com/?utm_source=partnerandutm_medium=referralandutm_campaign=mavericks (Bizimply) who will share their journeys in hospitality and big tech companies.
    Gerard will share the why and the story behind Bizimply that he started back in 2015. How they went from start-up wilderness to scale up tech company.
    You will find out that they are obsessed with the industry and how to solve many of its problems by ensuring that frontline managers are empowered to run their businesses like clockwork and spend more time on the shop floor developing their people.
    Along the way, we dive into the culture, digitalisation, prediction for the future of hospitality and much more.
    Books from the episode:
    https://www.amazon.co.uk/gp/product/B007NC24KW/ref=as_li_tl?ie=UTF8andcamp=1634andcreative=6738andcreativeASIN=B007NC24KWandlinkCode=as2andtag=hospitalit010-21andlinkId=0f666248e2b0e4e37821dcfc14556354 (Setting the Table: The Transforming Power of Hospitality in Business)
    https://www.amazon.co.uk/Ben-Jerrys-Double-dip-Values-Money/dp/0684834995/ref=sr_1_2?crid=19OEYNTX71NBIanddchild=1andkeywords=ben+and+jerryandqid=1620076104ands=booksandsprefix=ben+and+jerry%2Cstripbooks%2C157andsr=1-2 (Ben and Jerry's Double-dip: Lead with Your Values and Make Money Too)
    https://www.amazon.co.uk/Pour-Your-Heart-Into-Starbucks/dp/0786883561/ref=sr_1_1?crid=GWTDLVSJPFJ8anddchild=1andkeywords=howard+schultzandqid=1620076018ands=booksandsprefix=Howard+shu%2Cstripbooks%2C164andsr=1-1 (Pour Your Heart Into It: How Starbucks Built a Company One)
    https://www.amazon.co.uk/When-Cultures-Collide-Leading-Across/dp/147368482X/ref=sr_1_1?crid=3JYZ8LXN8BS2Uanddchild=1andkeywords=when+cultures+collideandqid=1620075904ands=booksandsprefix=when+cultures+%2Cstripbooks%2C158andsr=1-1 (When Cultures Collide: Leading Across Cultures )
    https://www.amazon.co.uk/gp/product/1260143015/ref=as_li_tl?ie=UTF8andcamp=1634andcreative=6738andcreativeASIN=1260143015andlinkCode=as2andtag=hospitalit010-21andlinkId=c1ffc7eaeb9570cfd6dc13c103feec46 (Unlearn: Let Go of Past Success to Achieve Extraordinary Results)
    Connect with the podcast:
    https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
    More episodes for you to check out https://www.hospitalitymavericks.com/podcast (here)
    A big thank you to our sponsor Bizimply who are helping progressive leader and operators making every shift run like clockwork! Head to our website at https://www.bizimply.com/?utm_source=partnerandutm_medium=referralandutm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 1 hr 9 min
    #104 Charlotte Purvis, Author, on the Customer Communication Formula

    #104 Charlotte Purvis, Author, on the Customer Communication Formula

    Currently based in North Carolina, USA, Charlotte Purvis’ career was heavily influenced by her time speaking in church at her home town in Alabama. Today, Charlotte is a highly sought after Customer Service Consultant, trainer, coach, speaker, and author of ‘The Customer Communication Formula’.
    I really enjoyed discussing with Charlotte about how we communicate with our customers. Join our conversation as we explore Charlotte’s Customer Communication Formula, future-focused feedback and what we can learn from hotel housekeepers. What’s clear from this interview is that regardless of what channel you use to communicate with your audience, customer service begins with the leader.


    Links:
    ‘The Customer Communication Formula’ by Charlotte Purvis: https://www.amazon.com/Customer-Communication-Formula-communicate-customers/dp/1946425680/ (https://www.amazon.com/Customer-Communication-Formula-communicate-customers/dp/1946425680/)
    ‘The One Minute Manager’ by Ken Blanchard: https://www.amazon.com/Manager-Kenneth-Johnson-Spencer-Blanchard/dp/B002BFP0SO/ (https://www.amazon.com/Manager-Kenneth-Johnson-Spencer-Blanchard/dp/B002BFP0SO/)
    Twitter @SpeakerCPurvis: https://twitter.com/speakercpurvis (https://twitter.com/speakercpurvis)
    CharlottePurvis.com: https://www.charlottepurvis.com/ (https://www.charlottepurvis.com/)
    #37: The Importance of Employee and Customer Experience with The Boy Bailey Speaks: https://hospitality-mavericks.captivate.fm/episode/37-the-importance-of-employee-and-customer-experience-with-the-boy-bailey-speaks-aka-kieron-bailey (https://hospitality-mavericks.captivate.fm/episode/37-the-importance-of-employee-and-customer-experience-with-the-boy-bailey-speaks-aka-kieron-bailey)


    Connect with the podcast:
    https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
    https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W)
    Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)


    A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partnerandutm_medium=referralandutm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 49 min
    #103 Amelia Rope, Founder of Hope & Patience, on Starting From Scratch

    #103 Amelia Rope, Founder of Hope & Patience, on Starting From Scratch

    Today I delve more into the entrepreneurial journey. After connecting on LinkedIn, Amelia Rope is a kindred spirit who shares what hope and patience mean to her day-to-day. She’s the host of the podcast ‘Hope and Patience’, where she explores with guests the challenges of running a business and how to take care of yourself along the way – all whilst eating their favourite chocolate too.
    For over a decade, she ran the award-winning chocolate business Amelia Rope Chocolate, so we learn more about her lessons learnt from that journey. She has competed twice on ‘Masterchef, and she is a volunteer employment mentor for Fine Cell Work’s ‘Open the Gate’ programme.
    I’m excited to have her on the show as we discuss business cycles, why she started her podcast, working with life coaches, the power of appreciation – and recovering from broken bones.
    Links:
    Hope and Patience Podcast: https://hopeandpatience.co.uk/podcasts (https://hopeandpatience.co.uk/podcasts)
    S2 E8 Angus Thirlwell, Co-Founder Hotel Chocolat: https://hopeandpatience.co.uk/podcasts/angus-thirlwell-hotel-chocolat (https://hopeandpatience.co.uk/podcasts/angus-thirlwell-hotel-chocolat)
    S2 E6 Julian Metcalfe, Founder Pret and Itsu: https://hopeandpatience.co.uk/podcasts/s2-e6-julian-metcalfe-founder-pret-amp-itsu (https://hopeandpatience.co.uk/podcasts/s2-e6-julian-metcalfe-founder-pret-amp-itsu)
    ‘Thrive’ by Ariana Huffington: https://www.amazon.com/Thrive-Redefining-Success-Creating-Well-Being/dp/0804140863 (https://www.amazon.com/Thrive-Redefining-Success-Creating-Well-Being/dp/0804140863)
    Clubhouse - Amelia Pod
    Amelia’s Instagram: https://www.instagram.com/amelia_rope (https://www.instagram.com/amelia_rope)
    Amelia's Twitter: https://twitter.com/ameliarope (https://twitter.com/ameliarope)
    #50 Time for a system change with Zoey Henderson, Founder of CleanSlate: https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson (https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson)


    Connect with the podcast:
    https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
    A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partnerandutm_medium=referralandutm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 57 min
    #102 Chris Hartley, CEO at Global Hotel Alliance, on Disruptive Technologies

    #102 Chris Hartley, CEO at Global Hotel Alliance, on Disruptive Technologies

    Joining us all the way from Dubai, CEO at Global Hotel Alliance Chris Hartley shares what hotel industry trends to expect. It’s a very refreshing conversation as we rethink travel. GHA is one of the world's largest alliances of independent hotel brands, formed out of a necessity to pool resources to compete with the mega brands.
    Chris was the first employee when the company was formed in 2004, and has seen the growth of the network since. The GHA now has a membership of over 550 hotels with representation in over 75 countries.


    Tune in to learn more about the future of business travel, travel “pocket” trends, hotels serving local communities, and what it’s like setting up an alliance with other hotels.


    Links:
    Chris Hartley’s LinkedIn: https://www.linkedin.com/in/christopherhartleygha/ (https://www.linkedin.com/in/christopherhartleygha/)
    Global Hotel Alliance’s LinkedIn: https://www.linkedin.com/company/global-hotel-alliance/ (https://www.linkedin.com/company/global-hotel-alliance/)
    Email Chris: christopher.hartley@gha.com
    Global Hotel Alliance: https://www.globalhotelalliance.com/ (https://www.globalhotelalliance.com/)
    Discovery Loyalty: https://www.discoveryloyalty.com/ (https://www.discoveryloyalty.com/)
    #88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://hospitality-mavericks.captivate.fm/episode/88 (https://hospitality-mavericks.captivate.fm/episode/88)


    Connect with the podcast:
    https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
    https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W)
    Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)


    A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partnerandutm_medium=referralandutm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 1 hr 3 min
    #101 Shawn Soole, Founder of Soole Hospitality Concepts, on Delivering Consistency

    #101 Shawn Soole, Founder of Soole Hospitality Concepts, on Delivering Consistency

    Fellow podcaster calling in from Canada, Shawn Soole is a serial entrepreneur and highly sought-after hospitality consultant. As Founder of Soole Hospitality Concepts, it’s his mission to make the industry better through education, training and marketing. He’s also co-authored two books and helped launch numerous highly-acclaimed bar and beverage programs, such as Little Jumbo (2013), OLO (2015), Cafe Mexico (2016) and Pagliacci’s (2018).
    In this episode we explore the power of consistency, the role of mastermind groups, open book management and reviewing the hospitality ecosystem. Shawn is a real grafter so I enjoy hearing where his passions have taken him.
    Links:
    ‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ (https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/)
    ‘Cocktail Culture’ by Shawn Soole: https://www.amazon.com/Cocktail-Culture-Recipes-Techniques-Behind/dp/192712994X/ (https://www.amazon.com/Cocktail-Culture-Recipes-Techniques-Behind/dp/192712994X/)
    ‘Great Northern Cocktails’ by Shawn Soole: https://www.amazon.com/Great-Northern-Cocktails-Shawn-Soole/dp/1907434526 (https://www.amazon.com/Great-Northern-Cocktails-Shawn-Soole/dp/1907434526)
    Post Shift Podcast: https://soolehospitality.com/blog (https://soolehospitality.com/blog)
    SooleHospitality.com: https://soolehospitality.com/ (https://soolehospitality.com/)
    #63 Setting yourself a long-term mindset with Joshua Kopel, Chief Executive Officer at FLO Hospitality: https://hospitality-mavericks.captivate.fm/episode/63-setting-yourself-a-long-term-mindset-with-joshua-kopel (https://hospitality-mavericks.captivate.fm/episode/63-setting-yourself-a-long-term-mindset-with-joshua-kopel)


    Connect with the podcast:
    https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)


    A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partnerandutm_medium=referralandutm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 1 hr 8 min

Customer Reviews

4.8 out of 5
36 Ratings

36 Ratings

Keyulian ,

Hugely insightful

I am loving this podcast! Thank you so much - amazingly helpful for my small business (first time I’ve ever left a podcast review!)

Miss-JC ,

Great podcast

I've been listening to this podcast for a while now - love the great content and the valuable industry insights. Highly recommend!

Smithy2020 ,

A must listen.

A unique podcast that offers valuable insights from industry leaders. A must listen to for anyone in the trade.

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