9 episodes

Geek out with Jornaya Talks Mortgage on the latest issues affecting the industry, marketers, and the consumer. For more information and additional content, please visit jornaya.com/jornayatalks/mortgage or email us at jornayatalks@jornaya.com.

Jornaya Talks Mortgage Jornaya

    • Business

Geek out with Jornaya Talks Mortgage on the latest issues affecting the industry, marketers, and the consumer. For more information and additional content, please visit jornaya.com/jornayatalks/mortgage or email us at jornayatalks@jornaya.com.

    A Tale of Two Lenders Pt. 1 w/ Jeff Piotrowski, Senior Director, Jornaya

    A Tale of Two Lenders Pt. 1 w/ Jeff Piotrowski, Senior Director, Jornaya

    Digital mortgages weren’t prominent in the industry 7 years ago, which was the last time Jornaya’s Head of Consumer Finance Mike Eshelman went through the process. A lot has changed since and the seamless experience created by the right lender can make or break the customer experience. Join Mike as he talks with fellow Jornayan Jeff Piotrowski, Senior Director, about his major-life shopping experience with two different banks, their digital mortgage platforms, and how he made his final decision. (Spoiler alert: one bank failed miserably and one nailed it!)

    • 18 min
    Direct Mail: The Secret Weapon w/ Steve Godwin

    Direct Mail: The Secret Weapon w/ Steve Godwin

    Direct mail works when you know how to work it. It takes a partner who is able to build a sophisticated model that targets the right consumers at the right time, says President at Analytic Marketing Partners (AMP) in this episode of Jornaya Talks Mortgage. Godwin, who has 35 years of experience in direct marketing, data modeling, analytics and strategic business consulting joins longtime friend Mike Eshelman, Head of Consumer Finance at Jornaya to talk about ways to analyze specific direct marketing initiatives. Hear how direct mail can be your secret weapon.

    • 29 min
    What is TCPA and Why is it So Confusing w/ guest Eric Troutman

    What is TCPA and Why is it So Confusing w/ guest Eric Troutman

    The Telephone Consumer Protection Act (TCPA) is by far one of the most confusing laws to hit our ecosystem. It requires prior express written consent for non-emergency autodialed, prerecorded, or artificial voice calls to wireless phone numbers, as well as for pre recorded telemarketing calls to residential wireline numbers. But there’s more, as the Czar of TCPAWorld Eric Troutman describes in this episode of Jornaya Talks Mortgage. Troutman, one of the country’s prominent class action defense lawyers and nationally recognized in TCPA litigation and compliance, talks with Jornaya Head of Consumer Finance Mike Eshelman about the intricacies of this law and how to maintain compliance.

    • 30 min
    From the Frontlines: Being a Loan Officer During COVID-19 w/ guest Owen Raun

    From the Frontlines: Being a Loan Officer During COVID-19 w/ guest Owen Raun

    With nearly 30 years of mortgage experience. Owen has kept his focus on serving consumers and keeping his finger on the pulse of the industry, especially in the city of Houston. On this episode of the Jornaya Talks Mortgage, Owen Raun of First United Bank Mortgage discusses with Jornaya’s Head of Consumer Finance, Mike Eshelman, about the changes he’s seen in the industry and how the industry is reacting to the Coronavirus pandemic.

    • 19 min
    Putting Others First w/ guest Dale Vermillion, Award-winning Trainer, Acclaimed Speaker, and Author

    Putting Others First w/ guest Dale Vermillion, Award-winning Trainer, Acclaimed Speaker, and Author

    In 2004, Dale Vermillion took what would be a life-changing trip to India. There he confronted extreme poverty, orphaned children, and a neglected nation. Determined to do his part, he returned home and has been working for the better good since. Join Mike Eshelman, Head of Consumer Finance, as he talks with Dale about his charitable work, how "others first" is a way of life, and his background in the mortgage industry. For those not familiar with Dale, he is one of the most well-known mortgage trainers, speakers, and consultants in the country. His award-winning Mortgage Champions sales training is the industry standard and is the official training program of LendingTree University. 

    For additional information and content, please visit jornaya.com/jornayatalks.

    • 31 min
    Technology & The Human Element: Creating Better Consumer Experiences in Mortgage w/ guest Grant Moon

    Technology & The Human Element: Creating Better Consumer Experiences in Mortgage w/ guest Grant Moon

    AI, chatbots, and mobile apps are rapidly changing how consumers of all ages approach the homebuying process. These advances are also creating better customer experience in the changing mortgage landscape. Join Jornaya Head of Consumer Finance Mike Eshelman as he catches up with Grant Moon, CEO of Home Captain, on the unique intersection of technology and humans that’s creating a better mortgage experience. The two also discuss the current state of the industry and speculate on what the future holds. For additional information and content, please visit jornaya.com/jornayatalks.

    • 30 min

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