Never Mind the Pain Points Clarasys

CX talks - The modernisation of B2B Subscription offerings by Clarasys

Discover the transformative trends in B2B buying as digital self-service experiences gain prominence.

Join CX experts Tom Carpenter and Simon Blosse as they delve into the changing dynamics between B2B and B2C, the impact of generational shifts on buyer behaviour, and strategies for engaging modern customers, in this episode of CX talks.

In this episode of Knowing Not-For-Profits, Clarasys sits down with Aleema Shivji, the interim CEO and Chief Impact Officer at Oxfam GB. They discuss Aleema's personal journey to leadership in the not-for-profit sector, Oxfam's vital work on the frontlines of ending poverty, and the broader challenges faced by the sector.

In this episode of Never Mind The Pain Points, host Sophie Brazell is joined by guests Sarah Partridge and Dr Kristina Curtis to explore the intricate relationship between leadership, employee satisfaction and organisational culture.

Host Sophie Brazell is a consultant at Clarasys and one of our Change Management experts.

Sarah Partridge is the Founder & Director of The Change Academy, who brings her extensive experience in coaching and organisational change to the conversation, unravelling the nuances of effective leadership.

Dr. Kristina Curtis is a behavioural scientist and expert in applied behaviour change. With a background in public health, Dr. Curtis shares valuable insights into behaviour change models and real-world interventions.

Resources mentioned:
Dr. Kristina Curtis case study - https://www.sciencedirect.com/science/article/pii/S2211335518301657
Absentee leadership article - https://www.bps.org.uk/psychologist/corporate-gaslighting-absentee-leaders-and-emotions-work
Behaviour change taxonomy - https://pubmed.ncbi.nlm.nih.gov/23512568/
The hippo effect - https://www.corporate-rebels.com/blog/hippo-effect

Guest Contacts:

Sarah Partridge
The Change Academy - www.thechangeacademy.co.uk
LinkedIn - https://www.linkedin.com/in/sarah-partridge-846b5326/
Email: sarah@thechangeacademy.co.uk

Dr. Kristina Curtis
Applied Behaviour Change consultancy - www.appliedbehaviourchange.com
Email: kristina@appliedbehaviourchange.com
LinkedIn: https://www.linkedin.com/in/dr-kristina-curtis-67395510

In the third episode of ‘Knowing Not for profits’, Sustainability and Impact Lead and host, Sam Maguire, is joined by Chris Macqueen, Associate Director of Strategy and Planning at the Stroke Association, to reflect on the challenges and lessons learned in 2023 within the not-for-profit sector, particularly focusing on the Stroke Association’s experiences.

The discussion covers the impact of the COVID-19 pandemic, the cost of living crisis, and the ongoing challenges in the health and social care system.

You can find out more about the Stroke Associate on their website http://strokeassociation.org.uk.

What wellbeing trends have we seen this year and what are to come?

In this episode of Never Mind The Pain Points, our Performance Psychologist Suzie Mossman-Monk and Head of People Sophie Andrews delve into the world of wellbeing trends, discussing economic environment challenges, hybrid working trends, wider world tensions, the importance of enhanced employee benefits and support and addressing burnout and overwhelm.