100 episodes

The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.

Ratchet+Wrench Radio Ratchet+Wrench

    • Business

The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.

    Discussing Shop Processes with Dr. Dana Nkana

    Discussing Shop Processes with Dr. Dana Nkana

    In this episode, Dr Dana Nkana of Automotive Doctor Consulting and Coaching Services talks about a few key processes that can improve shops.

    • 21 min
    Getting Started with AI in the Shop

    Getting Started with AI in the Shop

    In this episode, Dan Vance of Shop Dog Marketing talks about how auto repair shops can use AI to improve processes, workflow, customer engagement, and communication. He also dives into some interesting use cases for improving customer service and leveling up your marketing.

    • 30 min
    Becoming Radically Transparent with Customers

    Becoming Radically Transparent with Customers

    In this episode, Ratchet+Wrench columnist Dutch Silverstein talks about transparency and whether it's just a marketing buzzword to sell services to customers or a way for shops to build a culture that caters to the needs of the people they serve. 

    • 32 min
    A Look Back on Worldpac STX 2024

    A Look Back on Worldpac STX 2024

    In this episode, we take a look back on STX 2024 starting with data and industry outlook and moving into conversations with key personnel—Bob Cushing, Shane O'Connor, Rob Morrell, and Chris Salvo. We also speak directly with auto repair shop owners, a technician, and a parts supplier about lessons learned and why they value training.

    • 22 min
    Running a Profitable, Sustainable, and Enjoyable Shop

    Running a Profitable, Sustainable, and Enjoyable Shop

    In this episode, Maryann Croce, shop owner and founder/coach at Small Biz Vantage, talks about why shop owners can get bogged down by their businesses, what causes it, and seven leadership tips to help them get out of the rut and on top of their game.

    • 38 min
    5 Exceptional Traits of Gen Z Employees

    5 Exceptional Traits of Gen Z Employees

    In this episode, Sara Fraser of Haas Performance Consulting dispels myths about Gen Z workers and discusses five traits that make them among the best workers in the workforce. 

    • 25 min

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