71 episodes

I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.

Service MVP Sales Training Podcast with Joe Crisara Service MVP

    • Business

I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.

    • video
    Episode 71 - The Brian McDermott Journey

    Episode 71 - The Brian McDermott Journey

    In the latest episode of Service MVP Podcast, our host, Joe Crisara, engages in a stimulating discussion with Brian McDermott, the founder of ProStar Plumbing. Brian reveals his inspiring journey from being a plumber's son to setting up his million-dollar service company, emphasizing the importance of continuous learning and self-improvement.
    Throughout the conversation, he highlights the vital role of career development and strategic business practices in cultivating a flourishing enterprise. He provides valuable insights into his evolution from being trained by experienced professionals to training new technicians.
    Delving deeper into the key ingredients of a profitable business, McDermott endorses continuous training, open communication, and consistent employee development. He advocates transforming employees from mere laborers into efficient leaders who can significantly influence the company's profitability.
    Addressing the qualms associated with employee training, Brian reassures listeners that training plays a pivotal role in a company's successful expansion, far from being a potential risk.
    Are you a tradesperson with entrepreneurial aspirations? Listen to successful entrepreneur Brian McDermott as he imparts invaluable wisdom about transitioning from a technician to a thriving business owner. His unique perspective on employee retention, continuous learning, and fostering growth is bound to inspire.
    In this episode, Brian also shares his long-term vision for ProStar Plumbing and how he plans on further improving this successful venture while prioritizing customer experience. He concludes by stressing the need to seek help, share struggles, and employ the power of community to grow a business. This episode of Service MVP Podcast is a must-listen for anyone seeking to transform their career from a service professional to a lucrative business owner.
     
    Check out another fantastic episode of The Service MVP Podcast...
    If you want learn more feel free to reach out Joe and his team at Service MVP!
    Here's Joe's contact information -
     
    Contact Joe Crisara Service MVP.

    • 25 min
    • video
    Episode 70 - Insights from Landscape Lighting Expert, Ryan Lee

    Episode 70 - Insights from Landscape Lighting Expert, Ryan Lee

    Join Joe Crisara, America's Service Sales Coach, and guest Ryan Lee, of Landscape Lighting Secrets, in a riveting episode of the Service MVP podcast. Drawing from their entrepreneurial journey and experiences, both share a wealth of insights aimed at boosting success in the service business landscape. Ryan dives deep into the world of landscape lighting and shares his journey to success, revealing how he incorporates landscape lighting into pre-existing businesses and creates a niche for transformation.
    Increase your revenue, profit, and overall success by learning and implementing Ryan's three key tips in any service business. He starts the discussion by emphasizing the role of pricing in establishing business value and presents 'Offer Stack' as a solution for providing additional value to customers by integrating various complementary services. The episode also serves as a deep dive into landscape lighting and provides a springboard for applying critical business tips to drive growth and performance across different service industries.
    Discover the importance of believing in your service or product, improving sales approaches, and prioritizing value in business models. The episode unravels the various facets of effective sales, focusing on immediate pricing and on-the-spot selling as powerful strategies for business growth. Ryan further explores the significance of leveraging customer emotions and dealing with client objections, providing listeners with an arsenal of techniques for effective business communication and improved sales results.
    Through this engaging conversation, service providers can gain insights into project problem-solving, managing client expectations, targeting the right audience, and generating high-quality leads. Ryan also reveals his marketing and lead generation strategies, emphasizing the power of referral partnerships and commissions in maximizing business success.
    This episode of the Service MVP podcast is an invaluable resource for understanding how to effectively communicate business value, increase customer satisfaction, and grow significantly in the service industry.
    Check out another fantastic episode of The Service MVP Podcast...
    If you want learn more feel free to reach out Joe and his team at Service MVP!
    Here's Joe's contact information -
     
    Contact Joe Crisara Service MVP.
     

    • 30 min
    • video
    Episode 69 - From Bankruptcy to Multimillion-Dollar Entrepreneurship with Aaron Gaynor - Eco Plumbers

    Episode 69 - From Bankruptcy to Multimillion-Dollar Entrepreneurship with Aaron Gaynor - Eco Plumbers

    Welcome to this new episode of the Service MVP Podcast, where our host Joe Crisara engages in an intriguing conversation with business authority Aaron Gaynor. Sharing his rollercoaster journey from bankruptcy to a thriving multimillion-dollar venture, Aaron provides an insightful mix of inspirational life lessons and practical business advice. He sheds light on his early days in the construction business, coping with the 2006-2007 housing crash, and how these experiences influenced his business perspective. Get ready for an enlightening guide to growing a business significantly from scratch.
    In this riveting discussion, Aaron discloses his experiences during the Great Recession, how he innovatively ventured into the home service and trade industry, and his forward-thinking emphasis on sustainable technology. He speaks about his vision of the future, nods to the shifting eco-friendly trends and unearths opportunities in overlooked sectors like water conservation. Tune in to learn about the rise of “Eco Plumbers”, the importance of a clear business direction, and celebrating the actual people behind the work.
    Our guest emphasizes the fundamental role of learning, self-reinvention, communication, and networking in entrepreneurial success. He highlights the power of resilience, tenacity, goal-setting, and consistent effort in reaching your entrepreneurial dream. He elaborates on the significance of executing strategies effectively and the importance of an accountability culture within an organization for desired success.
    The episode also explores the key role of communication and collective accountability in achieving business objectives. It delves into creating an environment of continuous learning within an organization, promoting innovation and preventing stagnation. Ending on an ambitious note of crossing the $100 million mark and eyeing the billion-dollar target, this episode is a must-listen for those eager to accelerate their business growth.
    Check out another fantastic episode of The Service MVP Podcast...
    If you want learn more feel free to reach out Joe and his team at Service MVP!
    Here's Joe's contact information -
     
    Contact Joe Crisara Service MVP.
     
     

    • 40 min
    • video
    Episode 68 - 3 Things Business Owners Do To Sabotage Their Business with Kelly Resendez

    Episode 68 - 3 Things Business Owners Do To Sabotage Their Business with Kelly Resendez

    Get Joe's New Book - What Should We Do?
    In this enlightening episode of the Service MVP Podcast, host Joe Crisara invites renowned author, speaker, and leader in the trades industry, Kelly Resendez. Serving as the Executive Vice President of Growth at Goodleap and co-owner of GoBundance Women's Group, Kelly shares valuable wisdom and actionable insights gleaned from her successful journey in the business world.
    Kelly's story starts with her roots in the mortgage industry and draws on the lessons learned from her parents' heating and air conditioning company. Her experiences, trials, and triumphs have shaped her into one of the nation's top 1% loan officers and armed her with exceptional insights that she is eager to share with aspiring business owners.
    The episode revolves around the trio of self-inflicted obstacles that often derail business owners. Drawing lessons from her parents' company's unraveling due to health issues, Kelly introduces each impediment and provides strategies to overcome them effectively. The episode compiles a range of success-critical aspects, from constructing a vision and devising achievable goals to creating a concrete business plan and fostering consistent, high energy levels.
    With a balance of personal fulfillment and operational competence at the heart of discussions, Kelly expands on the significance of celebrating achievements and the neurochemistry of happiness. Beyond goals, the conversation explores the importance of creating a vision for how one wants to experience life. Kelly also emphasizes the necessity of CEOs to master the balancing act between vision and operations, highlighting the advantages of outsourcing certain tasks and making strategic hires.
    This profound dialogue underlines the importance of creating support and growth networks for business owners, building advisory boards regardless of business size, fostering an abundance mindset, and cultivating a sense of community. In conclusion, Kelly underscores the crucial role of self-care and relationship-building in business success, stating that self-care is not just a luxury, but a requirement for individual wellbeing and robust business relationships.
    This episode is a must-listen for entrepreneurs and salespeople ready to avoid self-sabotage and conquer new heights of success in their businesses. It will empower listeners with the knowledge to harmonize their logical operational strategies with the creative right-brain spark necessary to celebrate victories and foster continuous business growth.
    Check out another fantastic episode of The Service MVP Podcast...
    If you want learn more feel free to reach out Joe and his team at Service MVP!
    Here's Joe's contact information -
     
    Contact Joe Crisara Service MVP.
     

    • 30 min
    • video
    Episode 67 - Seth Ure: Giving the Gift of Affordability Podcast

    Episode 67 - Seth Ure: Giving the Gift of Affordability Podcast

    Get Joe's New Book - What Should We Do?
     
    In this insightful episode of the Service MVP Podcast, host Joe Crisara welcomes Seth Ure from Goodleap for a thoughtful discussion on the pivotal role of financing in shaping current market trends. As one of the top representatives at Goodleap, Seth delves into the crucial role of financing for contractors nationwide, demonstrating how his career experiences have influenced his professional approach.
    Joe and Seth analyze the rapid increase in product pricing in recent years, emphasizing the need for professionals to stay updated with market trends in order to cater to the needs of their clients more effectively. Seth shares his strong belief that financing should not be considered a secondary option, but rather an integrated part of primary service offerings to maximize benefits for both contractors and clients.
    This episode also offers a wealth of advice for those seeking to understand and navigate the finance sector more proficiently, showcasing how implementing successful financing strategies can propel contractors towards greater success.
    Most significantly, Seth uses his platform at Goodleap to spread their important mission: making services affordable for homeowners. By comparing financing strategies in the car industry and their influence on customer behavior, Seth proposes how the same tactics can be applied to various industries, including solar services.
    Lastly, Seth offers insights into utilizing the right loan products and training programs to enhance client affordability and drive business growth. His stimulating conversation serves as a valuable guide for entrepreneurs, highlighting that choosing the right financing partner can significantly increase sales and client satisfaction.
    Join us in this enriching episode to understand how to channel the power of financing into transforming the future of myriad industries!
    Check out another fantastic episode of The Service MVP Podcast...
    If you want learn more feel free to reach out Joe and his team at Service MVP!
    Here's Joe's contact information -
     
    Contact Joe Crisara Service MVP.

    • 35 min
    • video
    Episode 66 - Pure Motive Service with Rick Picard

    Episode 66 - Pure Motive Service with Rick Picard

    Get Joe's New Book - What Should We Do?
    Welcome to the Service MVP Podcast, where today's episode takes you on an enlightening journey into the world of 'Pure Motive Service'. Join your host, Joe Crisara, renowned Service Sales Coach, and his esteemed guest, sales veteran Rick Picard, as they discuss this revolutionary approach to customer service and sales.
    In this episode, Rick shares his personal experiences and valuable insights on implementing 'Pure Motive Service'. The discussion delves deep into how shifting focus from selling a product to genuinely helping the customer can transform the traditional sales approach and bring about significant changes in outcomes. The central theme revolves around the power of intent, emphasizing the profound impact a right motive can have on our lives.
    We explore the critical correlation between 'pure motive service' and responsibility with compelling examples and practical stories. Rick highlights the significance of instilling a sense of responsibility within team members, revealing how this transformational leadership style can result in improved sales results. Through the lens of Rick's own journey in fostering collective responsibility, the episode presents unique insights into overcoming common sales excuses, enabling teams to take charge, and swapping blame for control.
    Appreciation and gratitude also form a significant part of the conversation. We hear heartwarming anecdotes about Rick's recognition of his team's efforts in fostering a positive culture. And also, how his firm belief in customer relationships, learning, and responsiveness forms the backbone of his revolutionary approach towards customer service.
    This episode concludes with insightful discussions about navigating price-oriented discussions with customers, focusing on long-term value, and constant service improvements. It serves as an invaluable guide for those looking to redefine conventional sales practices and create lifelong customer relations.
    Check out another fantastic episode of The Service MVP Podcast...
    If you want learn more feel free to reach out Joe and his team at Service MVP!
    Here's Joe's contact information -
     
    Contact Joe Crisara Service MVP.

    • 36 min

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