Social Impact CX Social Impact CX

In Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

In Episode 38, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program.

Part 1 of 3.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts.

What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership?

Listen to Part 2 of the conversation now.