19 episodes

Welcome to The Airbnb Superhost, your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.

With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. 

The Airbnb Superhost Neil Harvey

    • Society & Culture
    • 5.0 • 19 Ratings

Welcome to The Airbnb Superhost, your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.

With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. 

    #019 The Customer Road Map - Your Offering

    #019 The Customer Road Map - Your Offering

    In today's episode, Neil delves into the crucial aspect of the customer journey, focusing on the start of this journey. Neil emphasizes the importance of understanding the customer journey and how it impacts the success of an Airbnb business. He shares insights on creating a roadmap for guests, starting with the offering, which includes elements such as photos, written descriptions, badges, reviews, and pricing. Neil provides valuable tips on how hosts can optimize their listings to attract and retain guests, ultimately leading to positive reviews and repeat bookings. Through engaging storytelling and practical advice, Neil highlights the significance of building trust and eliminating doubt in the guest-host relationship to ensure a seamless and successful customer journey.

    KEY TAKEAWAYS



    The customer journey is the complete experience a customer has while interacting with a business, from initial research to post-stay review on Airbnb.



    Mapping out the customer journey helps hosts identify opportunities to improve guest experiences and increase the likelihood of bookings and positive reviews.



    The offering, including photos, descriptions, amenities, badges, reviews, and pricing, plays a crucial role in attracting and retaining guests.



    High-quality photos and detailed descriptions are essential in showcasing the property and enticing potential guests to book.



    Removing doubt and ambiguity in the guest experience is crucial for building trust and ensuring guests feel comfortable and satisfied, leading to repeat bookings.



    BEST MOMENTS

    "My mission is to help you to gain the golden Superhost status and the coveted Guest Favourite badge and all the benefits that come with them, no matter where you are in your Airbnb journey."

    "The journey starts long before they actually book, so the roadmap is there for us to be able to lead them to the place where they press buy."

    "A good roadmap makes them feel comfortable with us. And trust me, if at any time our guest feels uncomfortable with us, they will disappear."

    "The biggest destroyer of any relationship is when doubt creeps into it. When doubt exists, do you really believe what someone is telling you? Do you trust them? No." 

    "Beware of the little white lie. And if you are wondering why, if you cause any doubt and you then get found out, your business will struggle to fly."

    ABOUT THE HOST

    Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.

    Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.

    ABOUT THE SHOW

    Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.

    With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

    In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

    Disclaimer: The A

    • 15 min
    #018 What Goes On In The Bathroom?

    #018 What Goes On In The Bathroom?

    In this episode, Neil Harvey focuses on the topic of managing the various challenges that arise in the bathroom, such as bathroom hoggers, messy guests, and limited hot water. Neil discusses practical solutions he has implemented, like adding sinks to rooms and setting time limits for showers. He also emphasizes the importance of maintaining a positive attitude and addressing issues calmly to ensure harmony among guests.

    KEY TAKEAWAYS



    Focus on providing individual sinks in rooms to avoid bathroom congestion.



    Increase the number of toilets in the property to accommodate guests.



    Set clear expectations about hot water usage to prevent running out.



    Use subtle methods like a sand timer to encourage shorter showers.



    Approach issues with guests calmly and offer alternative solutions rather than confrontation.



    BEST MOMENTS

    "I rent out up to seven rooms, which includes the fancy glass dome at the bottom of the garden. I accept that this number of rooms is perhaps uncommon, but what the experience has done is thrown up issues that are not necessarily obvious."

    "I have never had any complaint about this over eight years of hosting. I think culturally, people taking a bath these days is very rare."

    "I try very hard to ensure that I never confront a guest about an issue in the heat of the moment. I have done it a couple of times and have regretted it."

    "Getting uptight about the continual battle to keep the bathroom clean is not going to change anything."

    "At the end of the day, as I often remind myself, does whatever it is really matter?"

    ABOUT THE HOST

    Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.

    Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.

    ABOUT THE SHOW

    Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.

    With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

    In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

    Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.

    • 14 min
    #017 Essentials in the Bathroom

    #017 Essentials in the Bathroom

    In today's episode, Neil shares his top five considerations for creating a welcoming and functional bathroom space. From fixtures and fittings to ventilation, lighting, storage solutions, and finishing touches, he provides valuable insights and tips based on his hosting experience. Emphasizing simplicity, functionality, and ease of cleaning, Neil highlights the importance of creating a guest-friendly environment that prioritizes practicality over extravagant features.

    KEY TAKEAWAYS



    Ensure the bathroom has a functional shower or bathtub, good water pressure, and a decent-sized sink.



    Install an extractor fan to prevent mold and mildew growth due to excess moisture.



    Use overhead lighting for general illumination and task lighting around the mirror for specific tasks like shaving or applying makeup.



    Provide storage options for bathroom essentials to keep the space clutter-free and easy to clean.



    Prioritize functionality over fancy features to make the bathroom easy to use and maintain.



    BEST MOMENTS

    "Your guests may never use your kitchen or even turn on the TV, but they will 100% use your bathroom facilities."

    "One of the top complaints about bathrooms is inadequate or fluctuating water pressure."

    "I've been in many bathrooms over the years where every surface seems to be covered with stuff from shells to souvenir windmills."

    "How far you wanna go is up to you. There are many additional things that you can provide for your guests."

    "Remember, we are not going for the razzle-dazzle in the bathroom. We're not trying to impress people with the arty features there."

     

    ABOUT THE HOST

    Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.

    Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.

    ABOUT THE SHOW

    Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.

    With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

    In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

    Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.

    • 16 min
    #016 The Power of the Kitchen Table

    #016 The Power of the Kitchen Table

    Today, Neil is sharing his valuable insights on how to create a welcoming and engaging atmosphere for guests as a live-in host. He emphasizes the power of the kitchen table as a focal point for building rapport with guests and fostering a sense of community within the home. Neil introduces the concept of the "tea trap," a clever tactic to initiate conversations and learn more about guests while sharing a cup of tea. By organizing impromptu gatherings like barbecues for guests, Neil demonstrates how simple gestures can lead to lasting friendships, positive reviews, and a vibrant atmosphere in the hosting space. 

    KEY TAKEAWAYS



    Building rapport with guests can be achieved by using the "tea trap" technique, where guests are offered a cup of tea or coffee to initiate conversation and learn more about them.



    Creating a welcoming and communal atmosphere at the kitchen table can lead to guests feeling comfortable, forming friendships, and leaving positive reviews.



    Hosting events like a barbecue for guests can foster a sense of community, allowing guests to interact, share experiences, and feel valued during their stay.



    The kitchen table serves as the heart of the home, where guests gather, stories are shared, and connections are made, enhancing the overall guest experience.



    Engaging with guests on a personal level, showing genuine interest in their backgrounds, and facilitating introductions between guests can lead to a harmonious and enjoyable stay for everyone involved.



    BEST MOMENTS

    "A stranger is simply a friend you haven't made yet."

    "The tea trap. The thing is, they don't realize what I'm doing."

    "The power of doing this is phenomenal. They both know that I admire each of them, so they are immediately one step closer to trusting each other."

    "The kitchen table is where people meet, stories are shared, jokes are cracked and friendships are formed."

    "Your hosting will be with the greats when your guests become your best mates." 

    ABOUT THE HOST

    Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.

    Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.

    ABOUT THE SHOW

    Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.

    With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

    In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

    Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.

    • 15 min
    #015 Get Out Of My Kitchen!

    #015 Get Out Of My Kitchen!

    In this episode, Neil shares his insights and experiences on guests using the kitchen in Airbnb accommodations. With over 1,200 guests from 40 countries, Neil discusses the importance of providing clear instructions for guests on using kitchen appliances, sharing cooking spaces, and maintaining cleanliness. He highlights the benefits of using QR codes for instructional videos and implementing a simple rule of "Leave no evidence" to encourage guests to clean up after themselves. 

    KEY TAKEAWAYS



    Providing clear instructions, such as using QR codes for appliances, can enhance the guest experience and prevent confusion.



    Recognizing and accommodating guests from diverse backgrounds can lead to smoother interactions in shared spaces like the kitchen.



    Setting clear rules, like the "Leave no evidence" policy, can help maintain cleanliness and mutual respect in shared kitchen spaces.



    Encouraging guests to clean up after themselves by creating a cleaning mentality can lead to a more harmonious hosting experience.



    Leveraging tools like QR codes and online resources can simplify guest interactions and enhance their overall stay.



    BEST MOMENTS

    "One of the basic activities that your guests will need to do, apart from sleep when they book with you, is to eat."

    "I remember the frustration I had when visiting an Airbnb in Brighton and a very nice espresso coffee machine was provided."

    "I don't want people filling my house with cooking smells."

    "If there's something in your kitchen that you'd be gutted if it was lost or broken, it's probably best to keep it out of the way."

    "The notice reads, there is just one rule in the kitchen. Leave no evidence."

    ABOUT THE HOST

    Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.

    Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.

    ABOUT THE SHOW

    Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.

    With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

    In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

    Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.

    • 15 min
    #014 How To Set Up Your Kitchen

    #014 How To Set Up Your Kitchen

    In today's episode, Neil delves into the essential aspects of setting up a guest kitchen to enhance the overall guest experience. Drawing from his extensive experience as a superhost, Neil shares valuable insights on catering to guests with diverse eating habits, from cooking enthusiasts to those who prefer dining out. He emphasizes the importance of providing a well-equipped kitchen, including cutlery, crockery, fridge space, utensils, and clear instructions for guests. Neil's practical tips, such as labeling kitchen items and storage boxes, ensure a seamless and enjoyable stay for guests.

    KEY TAKEAWAYS



    Focus on providing a comprehensive set of kitchen equipment for guests to prepare meals easily.



    Labeling kitchen items and storage spaces can help guests navigate and use the space effectively.



    Consider the common eating habits of guests, such as cooking meals, eating out, bringing their own food, ordering takeout, or cooking on-site.



    Ensure clear instructions for using appliances like microwaves and disposing of rubbish to enhance the guest experience.



    When stocking the kitchen, imagine what is needed to cook an egg in various ways to ensure all necessary tools are available.



    BEST MOMENTS

    "I've been a superhost for over eight years and having welcomed over 1,200 guests from over 40 countries with all manner of cultural and culinary differences."

    "If your guest eats out for every meal, then that's easy. Maybe recommend some restaurants or set up a special guest recommendations book where your guests can share their finds and recommend places between each other."

    "Personally, B&B stands for bed, no breakfast. There are very few occasions when I cook for my guests."

    "I went through all the drawers and I could find a vegetable spiralizer, a steak mallet, a salad whirler, a rolling pin, you name it, for its irrelevance for cooking scrambled egg, it was there."

    "When cooking, you may feel a fool if you cannot find the right tool. If you omelette an egg, but it's scrambled instead, quite frankly, that's not very cool."

     

    ABOUT THE HOST

    Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.

    Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.

    ABOUT THE SHOW

    Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.

    With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

    In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

    Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.

    • 14 min

Customer Reviews

5.0 out of 5
19 Ratings

19 Ratings

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