21 episodes

A series of conversations with senior executives and change leaders, discussing the future of work and business innovation.

The Change Society Podcast Sullivan & Stanley

    • Business
    • 5.0 • 3 Ratings

A series of conversations with senior executives and change leaders, discussing the future of work and business innovation.

    The Change Society | Innovation with Empathy

    The Change Society | Innovation with Empathy

    If you’re looking for the benchmark in empathetic leaders, look no further than Phil Anderson. Our guest today is COO of Legal and General who chats with our host Pat Lynes on a wide set of topics across transformation, agile and innovation.

    While we try not to talk about covid too much, but the way Phil and his team navigated an incredible flurry of changes both digitally and personally is to be admired. Naturally, Phil heaped praise on his team rather than himself- but it's clear that his calming influence was a major factor in its success.

    To boot, Pat and Phil dive into how Phil manages his energy as an incredibly busy executive, as well as his scaling ambition for L&G.

    All this to look forward to, so please enjoy the show.

    Looks after Business Transformation, Technology, Strategy and Operating Model.
    Last 6 months taken on operational resilience

    3.30 - Journey into Change?
    Started in retail management with Sainsburys and Tesco
    Operational Management at BT
    Evolved int

    • 46 min
    The CxO Society Show | Disruption doesn’t Discriminate with Marshall Motors Group CEO Daksh Gupta

    The CxO Society Show | Disruption doesn’t Discriminate with Marshall Motors Group CEO Daksh Gupta

    Amidst a crippling pandemic for many industries, Marshall Motors managed to have a very strong financial year. While the market went up 8.4%, MArshall eclipsed it with 19.5%.

    We are lucky enough to have their CEO Daksh Gupta along with our own Strategy and Transformation Advisor Chris Hafner on the show to discuss some of the traits of leadership that helped them to achieve that.

    • 36 min
    The Change Society | Beyond Budgeting - The foundation of radical change

    The Change Society | Beyond Budgeting - The foundation of radical change

    “Unless you address the budgeting process, all the talk about radical change are just nice words”.

    There probably isn’t a better way to introduce this show than the words of our guest Bjarte Bognses. 

    Bjarte, winner of the Harvard Business Review/McKinsey Management Innovation award,

    is the undisputed leader of the Beyond Budgeting movement - the topic of today's episode.

    Lots of ground was covered in this one, including where the movement was originally inspired, how the adoption of beyond budgeting has increased since the pandemic, how to get the CFO and executive team on board with rolling budgets and how Handelsbanken operate with no budgets, targets or individual bonuses.

    The topic becomes more than just about the budgeting process. It’s an exercise in challenging traditional management and leadership principles that can unlock the true potential of organisations normally slowed by bureaucracy and red tape.

    As usual, a ton of value for any executive or leadership team looking to change and innovate.


    Twitter: https://twitter.com/bbogsnes
    LinkedIn: https://www.linkedin.com/in/bjarte-bogsnes-41557910/
    Implementing Beyond Budgeting Book

    1.29 - Intro

    The first time we kicked out the budget, and costs came down
    The beginning of the Beyond Budgeting journey back in 2005
    Enjoying public speaking and podcasting

    4.17 - What is Beyond Budgeting?

    The purpose is to create a more dynamic, flexible human organisation
    Changing the budgeting process, but also the budgeting mindset
    We are looking for a better name!

    5.44 - Heritage of Scandinavian Management Techniques

    Beyond Budgeting is more prevalent because of culture. Informal and trusting
    A movement inspired by companies in both Scandinavia and the UK
    The idea started in 1998, two years before the agile manifesto

    8.24 - The 12 key principles and what they are looking to challenge

    Divided into six leadership principles
    The traditional models don’t reflect the management processes you need to unlock these leadership beliefs
    We have to practice what we preach as leaders
    Traditional management built on two principles - can’t trust people and that the future is predictable and plannable. 
     The pandemic has busted these apart

    13.16 - Are you seeing a shift in uptake of Beyond Budgeting since the pandemic from boards?

    Every big company is on some sort of agile transformation
    Unless you address the budgeting process, wanting to change is just lip service
    Everyone loves innovation, but that enthusiasm is limited to tech - not management

    18.58 - Using the right language to align groups of executives

    We should leave performance management behind as a label
    Stop managing performance, and start enabling
    E.g. Traffic lights manage performance while roundabouts enable it

    20.55 - What are the barriers to transitioning to this new world?

    The fear of losing control, although that is often just an illusion
    We don’t need targets to evaluate performance
    Hitting the target, but missing the point

    25.33 - Case Study 

    Handelsbanken has been operating with no budgets, targets or individual bonuses since 1970. Has never needed a government bailout

    26.55 - How to take the CFO and Finance team on a journey to rolling budgets

    They initially find it a bit big and scary
    Ask ourselves - why do we budget? Set targets, forecast and resource allocation
    It created gaming and sandbagging
    We can continue to do all three, but we do them in separate processes
    Target- an aspiration, what we want to happen
    Forecast- what we think will happen
    Resource allocation- optimisation of scarce resources

    35.28 - What does the future look like?

    Like-minded communities are joining forces to spread the word 
    In 15-20 years, we’ll smile at management in 2021
    Be the pioneer or the laggard 

    • 40 min
    The CxO Society | The Customer Masterclass

    The CxO Society | The Customer Masterclass

    Being customer-centric in 2021 is no longer a choice. But what are the nuances and tips that can differentiate you from the pack?

    Joining host Jacob Perring on the show was our very own Chief Customer Experience Officer Emma Dark (previously ASOS, The White Company & Soho House) and Mark Baxter (Tesco, P&G).

    In 50-odd minutes they cover the latest trends they’ve seen the past few years, why your customer must have a seat at the boardroom table, common issues when driving customer focus at a senior level and how to measure it all.

    Between Mark and Emma there is a boatload of customer experience across industry on a variety of levels, so no doubt you will come away from this with huge value. One not to be missed, so we hope you enjoy the show.

    1.12 - Intro

    Mark Baxter, Marketing Director specialising in customer data and centricity.
    Emma Dark, Chief Customer Experience Officer at S&S, previously ASOS, The White Company and Soho House

    2.25 - What trends are we seeing in the past few years as we focus on customers

    Buffet- you can tell who’s been swimming naked when the tide goes out
    Customers seek authentic brands that resonate with them
    Engagement and experienced led product or service is vital
    CX is the battleground and differentiator in a digital world
    Customer needs to be a strategy across the whole business

    7.52 - Customer data and knowing your customer

    Two types. Data and being forensic, but also observing with your own eyes
    This leads your business on the right path to creating something unique
    FMCG and retail, lots of copycats. So you have to differentiate through customer
    Knowing them behaviourally and personalise their experience
    Need to dispel the myths by researching what they really want 🔥

    Focus on the epicentres where you can extract insights 
    Customer data isn’t a one-off exercise - it has to become ingrained everywhere 🔥

    11.38 - Customer having a seat at the boardroom table

    You have that independent conscience of the customer 🔥

    Shine a light when it's not the right decision for the customer 🔥

    A single view of the customer across various organisational functions wins
    Set out what the north star strategy actually means and how it resonates
    How do they purchase? What is their journey? 

    17.06 - Measurements and metrics

    What is the as-is business across all our touchpoints?
    NPS is a strong way of measuring customer satisfaction
    Along with competent scores of that customer journey
    Having multiple measurements and looking at the whole story
    E-commerce is a good way to track that journey and identify problems

    22.22 - Customer engagement via social media

    Brewdog - they aren’t just discussing their products, they’re telling a story
    Content and community strategy anchored in values and purpose
    Customer dialogue > advertising
    The opportunity to show your company personality
    Creating a space for user-generated content

    28.54 - Common issues when driving customer focus as a senior level

    Thinking you know the customer, but you don’t
    Customer centricity not part of your organisation’s culture
    They don’t understand their ‘why’
    Metrics aren’t strong enough

    34.53 - Speed, failing fast and learning quickly

    Case study: Mercadona
    Trust the customer and empowering employees to make quick calls
    Act upon your insights and be proactive
    Where is it practical to get a cohort of your customers involved?

    40.14 - Purpose over profit

    Customers are skeptical, you have to walk the walk
    People now actually care about environmental impact of products
    Organisations talking about their people creates authenticity and builds trust
    Purpose has to become the new differentiator
    Stand for something - or you’re in a no-mans land of mediocrity
    Big banks disrupted by customer-centric fintechs

    If you’re interested to hear more about how Sullivan & Stanley solves the change problem and how we empower companies to embrace disruption to

    • 51 min
    The Change Society | The Human Capital Reset

    The Change Society | The Human Capital Reset

    As the UK prepares to emerge from the shadows of lockdown, Host Pat Lynes catches up with Chief People Officer Paul Cutler on what is next for individuals and organisations.

    They discuss how the scale and simultaneous shock of the pandemic have levelled the playing field amongst organisations globally, but also why their return to work strategies are very different.

    Can organisations offer people the flexibility to manage how they work? Can you build a virtual culture? Does this help or hinder blue-chip companies in the war for talent?

    They then dive into other aspects of the future of work including portfolio plus, the value of leadership continuity while remaining flexible and what the boardroom of the future will look like.

    All these answered and plenty more including why human capital is your biggest advantage in the world of open-source technology.

    We hope you enjoy the show either to watch or listen.

    • 59 min
    The CxO Society Show | with Tesco's Fred Kuzel

    The CxO Society Show | with Tesco's Fred Kuzel

    Fed Kuzel is Tesco’s Head of Group Engineering for Central Europe and this podcast is chock full of value. They discuss Tesco’s history of innovation, how the pandemic has sped up changes in consumer behaviours, how to get product working with technology and finally how to put customer at the heart of development.

    • 35 min

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