The CLM Rx Kami Paulsen

In Episode Number 11 of The CLM Rx, tune in to hear Eva Calle’s unique story about how she moved into the world of contract lifecycle management. Her background as a legal assistant and contract attorney in Venezuela, Ecuador, Colombia and Mexico, for industrial supply chain informs how she manages client relationships today. Eva brings over 20 years of experience in legal and operational excellence to her role as a Customer Success Manager at DocuSign.
 
In this episode we talk about post implementation activities and how to be successful. Eva shares her industry insights about what to consider during an implementation. We discuss how implementation decisions can drive adoption and growth. And, Eva provides her expert guidance on how to use your CSM relationship to manage up through change. Customer Success Managers are your champion within the organization and can be a valuable asset to leverage within the Enterprise.
 
For more great lessons from the field, and all the CLM content, connect with us here:
The CLM Rx Book: https://a.co/d/8XA2xYC The CLM Rx LinkedIn: https://www.linkedin.com/company/the-clm-rx/ Kami Paulsen LinkedIn: https://www.linkedin.com/in/kamipaulsen/ Eva Calle: https://www.linkedin.com/in/evacalle/ YouTube: https://www.youtube.com/@theclmrx  
If you implement Contract Lifecycle Management Software ("CLM"), have purchased CLM, are considering purchasing CLM, or expanding your existing CLM footprint, this channel is for you! Kami speaks to CLM practitioners, CLM Vendors, and visionaries on the most pressing topics in the space. She shares practical advice based on her 15 years implementing various CLM software tools for organizations of all sizes, in every vertical.

In this episode of The CLM Rx Podcast, Randy Friedman is joining us. He has a rich background in mathematics and AI. He explains the technical aspects of generative AI, how they work together to process and generate content like text, images, and sound. He will share his knowledge about contract intelligence, the rise of AI and the disruptive impact of AI in the industry. The application of artificial intelligence and neural networks; particularly in the context of contract analysis and data processing, can present both opportunities and challenges. When applied properly it can do things that we, as people, cannot do.
 
The key takeaways from this episode:
To perform effectively, AI models like GPT-3 or DALL·E rely on a combination of technologies, including transformers, retrievers, and other components. 
It's important to recognize that AI is not magic but rather a mathematical and technological system. It requires careful engineering and training to produce meaningful results.
The use of AI models also raises ethical concerns, such as bias in training data and potential misuse. It's important to use AI responsibly and address these ethical challenges.
The field of AI is continually evolving, with researchers working on improving models, reducing biases, and making AI more accessible and useful for a wider range of applications.
For more great lessons from the field, and all the CLM content, connect with us here: 
The CLM Rx Book: https://a.co/d/8XA2xYC The CLM Rx LinkedIn: https://www.linkedin.com/company/the-clm-rx/ Kami Paulsen LinkedIn: https://www.linkedin.com/in/kamipaulsen/ Randy Friedman LinkedIn: https://www.linkedin.com/in/randyjayfriedman/ YouTube: https://www.youtube.com/@theclmrx If you implement Contract Lifecycle Management Software ("CLM"), have purchased CLM, are considering purchasing CLM, or expanding your existing CLM footprint, this channel is for you! Kami speaks to CLM practitioners, CLM Vendors, and visionaries on the most pressing topics in the space. She shares practical advice based on her 15 years implementing various CLM software tools for organizations of all sizes, in every vertical. 

For the CLM implementation to be successful, empower the business users and remove their fear. Otherwise, they will go against it. And the only way to do this is to educate them. There’s so much anxiety and fear about failure in picking the right solutions. What may contribute to this conundrum is that there’s so much data and noise in the market and the users are less educated about CLM. Matt Patel, an Enterprise Software Professional and Co-founder of Malbek, joins us today to share his expertise in CLM implementation and his valuable insights about how to start CLM, selecting the right tools, and dealing with failure.
 
“Don't look for a vendor that says yes to everything, right? If somebody says yes to everything, that's like God's gift to CLM, and the best thing on the planet, but that doesn't exist. So it's okay to see some nos on the list and not being the vendor because they may not have everything you possibly want. In fact, everything you have on your list, you probably don't need anyways.”
Matt Patel
 
Hear more about:
The fear of failing in picking the right solutions and the fear about selecting a vendor, implementing it and failing.
The two generations of CLM platforms: older ones built 10-20 years ago, and newer ones built in the last 5-7 years. The older platforms are feature-rich but may require significant IT support and customization. The newer platforms are no-code, configurable solutions that are more cost-effective and user-friendly.
Focusing on the negative use cases, the pricing and the pitfalls where the fear occurs and examine how the CLM platform performs under the hood. Building live templates and testing integrations can help understand the ownership experience.
Customer success management becoming more prominent, providing ongoing support, usage monitoring, and assistance in making the most out of the CLM system.
The fear of buying CLM for being costly.  You are going to get what you pay for. CLM is an enterprise solution. 
The importance of limiting customizations and the fear of having to replicate a process. Let these tools streamline and make best practices based CLM solutions that just work and are easy to administer and use.
Organizations leveraging SI firms and partners. The modern tools are more about process design and making customers change the way they currently do things to align with best practices so that their future maintenance and administration is easier.​​
Tips about how to be successful in your CLM implementation once the vendor has been picked.
For more great lessons from the field, and all the CLM content, connect with us here: 
Website: https://www.theclmrx.com The CLM Rx Book: https://a.co/d/8XA2xYC The CLM Rx LinkedIn: https://www.linkedin.com/company/the-clm-rx/ Kami Paulsen LinkedIn: https://www.linkedin.com/in/kamipaulsen/ YouTube: https://www.youtube.com/@theclmrx  
If you implement Contract Lifecycle Management Software ("CLM"), have purchased CLM, are considering purchasing CLM, or expanding your existing CLM footprint, this channel is for you! Kami speaks to CLM practitioners, CLM Vendors, and visionaries on the most pressing topics in the space. She shares practical advice based on her 15 years implementing various CLM software tools for organizations of all sizes, in every vertical. 

 

Spencer Ellsworth joins Kami Paulsen on this jam packed episode. 
“Do use it as an opportunity to kind of network with the vendors and get a chance to talk to them and get onto their radar as somebody who is looking for that legal technology. But I think that to the point about networking, like network with other people, go to the sessions that are actually being held on CLM. And hear those out because even though those are oftentimes being hosted by a specific vendor and the panelists that they've brought on board. There's something beneficial, like they've, especially in recent years like CLOC has intentionally tried to not be an opportunity for vendors to sales pitch during great sessions." ~Spencer Ellsworth
You’ll learn more about:
The role of business analysts in CLM implementations, highlighting the importance of collecting requirements and documenting processes.
The hype around AI in CLM and the real benefits of AI in CLM could be seen in predictive negotiations and redlining.
The implementation of CLM AI is expected to simplify the integration process and make automation more accessible and cost-effective by removing barriers and reducing the need for coding and custom connections.
The collaboration between the customer and the partner. The partner can offer recommendations based on their experience, but the customer's input and validation are crucial in defining the requirements and ensuring the CLM system meets their specific needs.
Attending legal conferences like CLOC can provide valuable insights and knowledge for both ongoing CLM implementations and organizations with existing CLM systems.
For more great lessons from the field, and all the CLM content, connect with us here: 
Website: https://www.theclmrx.com The CLM Rx Book: https://a.co/d/8XA2xYC IG: @the_clmrx The CLM Rx LinkedIn: https://www.linkedin.com/company/the-clm-rx/ Kami Paulsen LinkedIn: https://www.linkedin.com/in/kamipaulsen/ YouTube: https://www.youtube.com/@theclmrx  
If you implement Contract Lifecycle Management Software ("CLM"), have purchased CLM, are considering purchasing CLM, or expanding your existing CLM footprint, this channel is for you! Kami speaks to CLM practitioners, CLM Vendors, and visionaries on the most pressing topics in the space. She shares practical advice based on her 15 years implementing various CLM software tools for organizations of all sizes, in every vertical. 

Lily Schurra, an attorney, who has been in the legal ops and legal tech space for four years now, is here with me in today’s episode to share her experiences about CLM readiness progressing to  expanded usage of CLM improving efficiency and managing contracts effectively. Different roles, such as legal, IT, HR, and sales, have varying needs and interactions with the system. Stay tuned till the end for an insightful conversation about the journey from readiness to maturity.
“...because you can't, as one person or even a team of people, you can't imagine everything that people might need. And I mean, you obviously have to take things with a grain of salt, you can't fix everybody's problems all the time, like not every technology solution is going to do everything for you. But it really does help go a long way, if you could get the feedback of the users before you try to implement the change management.” 
Find out more about:
Visualizations as powerful tools 
Feedback from users is crucial in improving and refining technology solutions. 
Documenting processes and creating playbooks are important readiness steps before implementing a CLM system. 
Finding your niche and getting good at it and expanding from there instead of doing everything else all at once.
The role of geography, language, and regulations in contracting and the value of partnerships and early adoption in driving product development.
For more great lessons from the field, and all the CLM content, connect with us here: 
Website: https://www.theclmrx.com The CLM Rx Book: https://a.co/d/8XA2xYC IG: @the_clmrx The CLM Rx LinkedIn: https://www.linkedin.com/company/the-clm-rx/ Kami Paulsen LinkedIn: https://www.linkedin.com/in/kamipaulsen/ YouTube: https://www.youtube.com/@theclmrx  
If you implement Contract Lifecycle Management Software ("CLM"), have purchased CLM, are considering purchasing CLM, or expanding your existing CLM footprint, this channel is for you! Kami speaks to CLM practitioners, CLM Vendors, and visionaries on the most pressing topics in the space. She shares practical advice based on her 15 years implementing various CLM software tools for organizations of all sizes, in every vertical. 

In Episode 06, we welcome Ryan Sawyer, is an Aerospace Engineer and an Air Force Veteran. ✈ 🇺🇸 He's transitioned in Legal Operations and CLM Design & Implementation and shares his valuable insight about implementing CLM Tech.
His technical expertise in writing aircraft process manuals and playbooks to teach pilots to fly multi-million dollar aircraft 💸 helped in the process design and solution for CLM on different projects.
“The three things to bring to the table, that’s the question, right? 100% a diversified group. That’s number one. Number two, aligned to business goals with your leadership, it’s the top of the pyramid. Now, as a consultant, you might help me curb those or get those around, but I need to know why am I doing this. And then number three, your roles and responsibilities as much as possible on the customer side.” - Ryan Sawyer
 
More insight from this episode:
✈ Being the middleman between the Sales and Legal team to build alliances and improve the speed of deals.
✈ Contract Life Cycle Management System– it started from flashcards and became a technology to track deviations and parameters to deal faster with contracts.
✈ Process mapping as the first step in full transformation of contracting processes.
✈ Creating champions who will not stay silent in the first meeting.
For more great lessons from the field, and all the CLM content, connect with us here: 
Website: https://www.theclmrx.com The CLM Rx Book: https://a.co/d/8XA2xYC IG: @the_clmrx LinkedIn: https://www.linkedin.com/company/the-clm-rx/ LinkedIn: https://www.linkedin.com/in/ryansawyeraz/ LinkedIn: https://www.linkedin.com/in/kamipaulsen/ YouTube: https://www.youtube.com/@theclmrx  
If you implement Contract Lifecycle Management Software ("CLM"), have purchased CLM, are considering purchasing CLM, or expanding your existing CLM footprint, this channel is for you! Kami speaks to CLM practitioners, CLM Vendors, and visionaries on the most pressing topics in the space. She shares practical advice based on her 15 years implementing various CLM software tools for organizations of all sizes, in every vertical.