43 episodes

Join Malcolm in looking at the changing face of the UK funeral profession. Hear about regulation, planning and families' latest needs, as we partner with you to make the most of a changing future.

The Partnership Podcast Golden Charter

    • Business
    • 5.0 • 5 Ratings

Join Malcolm in looking at the changing face of the UK funeral profession. Hear about regulation, planning and families' latest needs, as we partner with you to make the most of a changing future.

    Life under FCA regulation with Andrew Grey

    Life under FCA regulation with Andrew Grey

    A Tyne & Wear funeral director looks at where a decade of building his business has put him in the local area, how FCA regulation has impacte, and what's next for him and his community.

    • 16 min
    FCA regulatory training with Kenneth Keegan

    FCA regulatory training with Kenneth Keegan

    Funeral director Kenneth Keegan talks about what it was like for him and his staff to go through Financial Conduct Authority regulation training webinars as Golden Charter appointed representatives. He talks about what regulation means for him and for customers, and the work his business does locally.

    • 15 min
    Reputation in the community with Callum Ross

    Reputation in the community with Callum Ross

    Moray's Callum Ross talks about the link between supporting families and local business branding for funeral directors. He looks at how promoting his business has changed in the era of social media, and the further changes brought on by Financial Conduct Authority regulation.

    • 15 min
    Bereavement on the curriculum with John Adams

    Bereavement on the curriculum with John Adams

    Malcolm talks to a funeral director who's been working with politicians to get bereavement education onto the national curriculum for school children  in England. John talks about why it's important, what it would look like, and his own experience of childhood bereavement.

    • 15 min
    Net zero with Oliver Towner

    Net zero with Oliver Towner

    Funeral director Oliver Towner has embraced a lot of the change sweeping funerals, particularly around the environment and direct cremations. He tells Malcolm the thinking behind his business' changes, and how his staff have reacted.

    • 15 min
    Mental health with Andrew Crymble

    Mental health with Andrew Crymble

    A funeral director who spent a week attached to a medicine ball to raise funds for mental health support talks about the unique pressures funeral directors face, and his own experiences of speaking out.

    • 15 min

Customer Reviews

5.0 out of 5
5 Ratings

5 Ratings