The Partnership Podcast Golden Charter

A Tyne & Wear funeral director looks at where a decade of building his business has put him in the local area, how FCA regulation has impacte, and what's next for him and his community.

Funeral director Kenneth Keegan talks about what it was like for him and his staff to go through Financial Conduct Authority regulation training webinars as Golden Charter appointed representatives. He talks about what regulation means for him and for customers, and the work his business does locally.

Moray's Callum Ross talks about the link between supporting families and local business branding for funeral directors. He looks at how promoting his business has changed in the era of social media, and the further changes brought on by Financial Conduct Authority regulation.

Malcolm talks to a funeral director who's been working with politicians to get bereavement education onto the national curriculum for school children  in England. John talks about why it's important, what it would look like, and his own experience of childhood bereavement.

Funeral director Oliver Towner has embraced a lot of the change sweeping funerals, particularly around the environment and direct cremations. He tells Malcolm the thinking behind his business' changes, and how his staff have reacted.

A funeral director who spent a week attached to a medicine ball to raise funds for mental health support talks about the unique pressures funeral directors face, and his own experiences of speaking out.