The Space Bar: Ecommerce Podcast by Space 48 Space 48

Welcome back to the Space Bar podcast! In this weeks episode, Pete speaks with Tom Robertshaw, the founder of HYPA Apps.

In this episode, we discuss the evolution of HYPA from a project in the Space 48 innovation lab to a stand-alone brand today. He explains where HYPA fits into the eCommerce landscape and the challenges that come with eCommerce app development. We also discuss how retailers can jump to new technologies at the pace the business can sustain and grow. 

HYPA was launched by Tom Robershaw in 2024. It develops a range of innovative products that help eCommerce brands boost conversion rates, streamline store management, and create outstanding ecommerce experiences.

Hosted by Pete Robertshaw, Head of Commerce Consulting, Space 48.

In this episode, we explore the complex world of payments in-depth, demystifying it and exploring how businesses can make informed decisions to enhance customer experience and boost revenue. Our host, Pete Robertshaw, is joined by Nicole Olbe, Managing Director at Adyen, and Alexander Speke, Commercial Partnerships Manager at Adyen—both renowned experts in the fields of payments and eCommerce solutions.

Throughout the discussion, Nicole and Alexander provide valuable insights on several key areas, including:


Leveraging financial and payment services to gain a deeper understanding of customer behaviours and preferences


Utilising real-time data and analytics to drive revenue growth and operational efficiency


Strategically navigating the ever-evolving landscape of payments and financial services to stay ahead of industry trends and regulatory changes



With their extensive experience and expertise in eCommerce and financial services, Nicole and Alexander share practical advice and innovative strategies that can help retailers and merchants optimise their payment processes, reduce friction, and improve overall business performance. They also discuss the latest technological advancements and how businesses can adapt to remain competitive in a rapidly changing marketplace.

This episode is packed with actionable insights and is a must-listen for retailers, merchants, and anyone involved in the payments industry who is looking to refine their payment strategies and enhance their business outcomes.

Welcome back to the Space Bar podcast! In this episode of the Space Bar Podcast, we discuss B2B commerce, its complexities, niche buying journeys, and some of the trends we’re seeing with B2B businesses and their digital propositions. To help dive into this topic, our host, Pete Robertshaw, is joined by Alex Weston, the Sales Director at SparkLayer and an expert in all things B2B digital commerce and ecommerce.

Alex shares his insights and experience in B2B ecommerce, focusing on the current landscape and the changes we are seeing. We will also dissect how a digital transformation can impact merchants and the importance of knowing your customers. Along with how to create a successful B2B ecommerce platform, we will discuss the current trends, features, and customisations we are seeing in B2B ecommerce and their impact.

Pete and Alex have a wealth of experience in ecommerce and B2B landscape, making this episode a must listen for any merchants in the B2B sector.

 

Topics include:


Who is SparkLayer, and what does it do?
What are the limitations of ecommerce B2B functionality?
The rise of B2B digital transformation and its impacts on ecommerce.
What is the generational shift in B2B buying preferences?
Factors in investing in digital automation.
Is it essential to prioritise customer needs in digital transformation?
How to create a successful B2B ecommerce platform.
What are the trends, features, and customisations in the B2B ecommerce landscape?


What market is doing well in the world of B2B ecommerce?



Hosted by Pete Robertshaw, Head of Commerce Consulting, Space 48. Guest: Alex Weston, Sales Director at SparkLayer.

In this episode of the Space Bar Podcast, we venture behind the scenes of the digital storefront to uncover the critical yet often overlooked facets of operational eCommerce. Join us as Jon Woodall, CEO of Dark Matter Commerce and the founder of Space 48, engages in a thought-provoking conversation with Pete Robertshaw, Head of Consultancy at Space 48.

Diving deep into the operational backbone of eCommerce, we unravel the complexities of fulfilment, inventory management, order processing, customer service, and streamlined payment solutions. With a keen emphasis on how these operational aspects are not just part of the machinery but are vital for sustaining customer loyalty and driving the engine of business growth, this episode is a must-listen for any eCom professional.

Our experts tackle the challenges businesses face in operational eCommerce. From navigating the intricacies of delivery costs to the seamless integration of order management and ERP systems, every topic is addressed with actionable advice and real-world examples. The conversation also covers organisations' critical roles and responsibilities for making technology decisions that significantly impact operations.

Obstacles such as scaling customer service, managing product data, and excelling in omnichannel retailing are brought to light. To wrap up, Pete stresses the monumental impact of identifying and addressing operational gaps in today's competitive eCommerce landscape. He also teases the highly anticipated Commerce Fusion event, which aims to address these challenges.

This episode promises valuable perspectives on enhancing operational efficacy and ensuring business success in the digital age.

Listen to the podcast now and attend Commerce Fusion for an even deeper dive into operational eCommerce excellence.

In this episode of the Space Bar Podcast, we discuss the topic of Making Video Content Accessible to All Audiences. Understanding the importance of this can transform how businesses reach out to their global audience and ensure no one is left behind in the digital age. To help dig into this topic, our host, Molly Smith, is joined by Sophie Young, Localisation Services Director, who set up the localisation department at Bring Digital, and Jonny Taylor, Head of Marketing at Bring, brings a wealth of experience across content and SEO.



Sophie and Jonny share remarkable insights into how localisation bridges the gap between content and audiences worldwide by adapting video materials not just through language but also by considering cultural nuances, ensuring accessibility, and overcoming barriers for people with visual or hearing impairments. We're about to explore how localisation is not just a tool for global expansion but an essential component of inclusive marketing strategies that respect and acknowledge diverse audience needs.



In our discussion, we touch upon personal journeys, the evolution and strategic importance of localisation in content creation, and the innovative measures Bring Digital undertakes to make videos accessible to all. From subtitles to voice-overs and the significant role of human translators in the era of AI, this episode unpacks the layers of localisation work and its impact on global markets.



Prepare to deep-dive into how video content, when properly localised, can unlock untapped market potentials, foster inclusivity, and drive global growth, all while maintaining the core essence of the brand's message. 

Topics include:


The strategic importance and benefits of making video content accessible and localised for global audiences.
The various forms of localisation, including subtitling and voice-over, enhance accessibility and market reach.
Incorporating both global and local approaches in marketing efforts to achieve effective localisation.
The critical role of maintaining brand consistency across different markets while respecting cultural nuances.
Global brands must adapt their messaging and products to resonate effectively with local markets.
Examples of cultural considerations and the importance of native-speaking translators in ensuring content is appropriate for each market.
The evolution of audience behaviours and expectations regarding engaging with online video content.
The significance of accessibility in business strategy and the advantages of prioritising subtitling and voice-over for individuals with disabilities.
Limitations of using AI for translation and the complexities AI faces with languages having different conventions and cultural nuances.



Hosted by ⁠Molly Smith⁠, Group Head of Marketing at ⁠Dark Matter Commerce⁠.



Guests: ⁠Sophie Young, Localisation Director, ⁠Bring Digital⁠ and ⁠Jonny Taylor⁠, Head of Marketing at ⁠Bring Digital

Welcome to the latest insightful episode of the Space Bar Podcast, where we unpack the complexities of logistics and fulfilment that retailers are grappling with in a market full of rising costs and changing consumer expectations. Logistics maestro James Hayes from Whistl Group joins host Pete Robertshaw to dissect the state of delivery in the UK and explore innovative solutions.



Retailers are feeling the pinch as delivery costs spike and operational expenses skyrocket. But what's the underlying cause, and more importantly, what can be done? We're discussing whether it's better to pick up or drop off, the myth of carrier hierarchies, and the pressing question - to free deliver or not to free deliver?

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James lends his expertise to the gripes with packaging, locker services' real benefits, PUDO's rising popularity, and the ins and outs of providing an 'eco' delivery option. Can customers expect to pay less, and should retailers offer it as a necessity? Tune in to find out.



With a focus on eCommerce and technology, hear James divulge the details regarding game-changing fulfilment and shipping technologies and whether AI is making significant strides in logistics.



Listen now to understand how you can overcome these current logistics challenges.

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Remember to subscribe to the Space Bar Podcast for more episodes like this, and if you found value in our discussion, give us a review on your favorite podcast platform. Stay tuned for more expert takes and deep dives into the world of eCommerce and logistics! 🚀