Restaurant 911 Marcus Osterhout, Certified Restaurant Coach TM

Culture is the non-tangible feeling in your restaurant that create the overall experience for both guest and employee. Culture happens either by design...or default. You don't want to just leave it up to chance...it's been said that even a broken watch is correct, 2 times a day. Let's design the right culture for you!

When it comes to hospitality...what is your definition? Zack Oates, CEO of Ovation, has a description of hospitality that will leave you with a whole new perspective

Joining us today on Restaurant 911 is Adam M Lamb, a seasoned professional chef with over 30 years of experience in the hospitality industry. As the producer and
host of podcasts like Chef Life Radio, Line Check, and Turning the Table, Adam is dedicated to fostering a #newhospitalityculture.

Throughout his career, Adam has encountered both successes and failures, and now fills a critical gap by teaching chefs how to become great leaders, a skill often
overlooked in traditional culinary education.

 

Adam is also the author of 3 great books:

1. Getting Comfortable with Being Uncomfortable

2. Profanity & Its Proper Use

3. Initiated Man

 I was thrilled to have him here today on the show to share his insights and expertise with us."

Prepare for war the night before

After 2 decades of leadership in the food and beverage industry, I was faced with a startling new reality and forced to look outside the box!

One of the first books that was given to me that had a huge impact on my life as a leader. Today I will cover 3 principles from the book, Good to Great by Jim Collins.