ERCx Chats

ERCBPO
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ERCx Chats Podcast

ERCx Chats are designed to be an executive, intimate CX discussion crafted to answer the top questions in the CX space. Our speakers will range from start-up founders to Fortune 500 brand leaders delivering no fluff sessions with actionable insights you’ll be able to take back to create results and be more profitable.

  1. 07/02/2022

    ERCx Chats EPISODE 11.5: The Future of CX

    Are you a planner? What happens when there is a pivot in that plan? How do you prepare for the ups and downs of your business? The future of CX has changed dramatically since the pandemic. #ERCxChats is out today featuring best-selling author Matt Watkinson and ERC's Stephanie Todd as they discuss how to keep your business ready but also realistic.

    12 min

  2. 07/02/2022

    ERCx Chats EPISODE 11.4: Uncertainty in the Workplace

    There is so much uncertainty in the workplace right now. What does that mean for you, for your business? Best-selling author and customer experience expert Matt Watkinson joins ERC's Stephanie Todd for this thoughtful conversation on #ERCxChats.

    12 min

  3. 07/02/2022

    ERCx Chats EPISODE 11.3: Writing Books and Beyond

    What are the three primary factors that determine your success in customer experience? Learn valuable insight from best-selling author Matt Watkinson of "The Grid" and "The Ten Principles Behind Great Customer Experiences," on #ERCxChats hosted by ERC's Stephanie Todd.

    22 min

  4. 07/02/2022

    ERCx Chats EPISODE 11.2: A Seamless Customer Experience

    Are you looking to make improvements to your company's customer experience? What does seamless CX look like? Listen #ERCxChats featuring best-selling author Matt Watkinson and ERC's Stephanie Todd as they uncover the truths behind investing in CX and the important role it plays in the future of every brand.

    18 min

  5. 07/02/2022

    ERCx Chats EPISODE 11.1: Serendipity

    Serendipity. What does it mean to you? Watch #ERCxChats featuring best-selling author Matt Watkinson and ERC's Stephanie Todd as they discuss how life's twists and turns play a powerful role in success.

    19 min

  6. 06/01/2022

    ERCx Chats - Episoded 10.6: Resiliency

    How are character and confidence built when starting a business? #ERCxChats Host Stephanie Todd talks to Anne Mahlum founder of two successful start-ups Solidcore Back On My Feet about what it means to be resilient. To watch the video interview and learn more about Solidcore and Back On My Feet’s Founder, Anne Mahlum go to https://bit.ly/ercx-pc-ep10-sn6 #GirlPower #GirlBoss #ERCxChats #ERCBPO #ERC #Solidcore #WomenWhoWork #HumbleBeginnings #BismarckNative #Customer Experience #CX

    11 min

  7. 06/01/2022

    ERCx Chats - Episode 10.5: Women Who Work

    Anne Mahlum has won countless awards, but how does she really feel about all the attention? How did public perception about her change after she went from starting non-profit, Back On My Feet, to founding for-profit Solidcore? Stephanie Todd hosts as #ERCxChats examines the highs and lows of being a #femalefounder. To watch the video interview and learn more about Solidcore and Back On My Feet’s Founder, Anne Mahlum go to https://bit.ly/ercx-pc-ep10-sn5 #ERCxChats #ERCBPO #ERC #Solidcore #WomenWhoWork #HumbleBeginnings #GirlPower #GirlBoss #BackOnMyFeet #Customer Experience #CX

    7 min

  8. 06/01/2022

    ERCx Chats - Episode 10.4: Trial & Error

    How do you set the right expectations for new employees? There's no better person to ask than Executive Chairwomen and Founder of Solidcore Anne Mahlum. She also started Back On My Feet in her early twenties. Stephanie Todd hosts Anne on #ERCxChats To watch the video interview and learn more about Solidcore and Back On My Feet’s Founder, Anne Mahlum go to https://bit.ly/ercx-pc-ep10-sn4 #GirlPower #GirlBoss #ERCxChats #ERCBPO #ERC #Solidcore #WomenWhoWork #HumbleBeginnings #BismarckNative #Customer Experience #CX

    12 min
See All (31)

About

ERCx Chats are designed to be an executive, intimate CX discussion crafted to answer the top questions in the CX space. Our speakers will range from start-up founders to Fortune 500 brand leaders delivering no fluff sessions with actionable insights you’ll be able to take back to create results and be more profitable.

Information

  • Creator
    ERCBPO
  • Years Active
    2020 - 2022
  • Episodes
    31
  • Rating
    Clean
  • Copyright
    © 990221
  • Show Website
    ERCx Chats

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