Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)

RivCoDCSS - Riverside County Child Support Services Coffee Break Podcast
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Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services) Podcast

The Riverside County Child Support Services (RivCoDCSS) Coffee Break features Nathan Hartel, Deputy Director. Our Coffee Break podcast series aims to cover a variety of topics of interest to the public. The goal is to inform all child support customers on common questions they may have. RivCoDCSS aims to clear up different misunderstandings the public may perceive to be true and restore them with facts. The podcast episodes cover a variety of informative topics on who we are and what we do

  1. 4 DAYS AGO

    Child Support Awareness Month

    In this episode of the Coffee Break Podcast, host Marquese Howard discusses Child Support Awareness Month, emphasizing its importance and the role of community partnerships. Dan from Food for Less shares his positive experiences participating in events, highlighting employee engagement and community impact. Monica Santana from Community Action Partnership of Riverside County discusses providing school supplies and other support programs. Regina Cruise from Child Support Services explains the goals of the awareness month and the importance of connecting families with resources. The speakers reflect on the success of their collaborative efforts and share plans for future community events throughout the month of August.

    30 min

  2. 13 AUG

    RivCoDCSS - Coffee Break Podcast: National Child Support

    In this episode of the Coffee Break Podcast, host Marquese Howard interviews Commissioner Tanguler Gray from the Federal Office of Child Support Services. Commissioner Gray discusses her journey from Georgia, to her current role, emphasizing her vision for child support services centered on "engagement" through people, processes, and performance. She highlights key initiatives, including regulatory changes for tribal communities. The episode also focuses on engaging fathers in child support programs and the significance of Child Support Awareness Month, while Commissioner Gray shares her personal goals for work-life balance. Chapters Introduction to the Podcast [00:00:00] # Podcast TimestampsMarquise Howard welcomes listeners and introduces Commissioner Tangela Gray. Commissioner Gray's Background [00:00:47] Commissioner Gray shares her journey and experience leading to her current role. Key Initiatives Since December 2021 [00:03:21] Discussion on key initiatives and the vision of engagement in child support services. Future Vision Beyond 2024 [00:05:35] Gray discusses future initiatives and foundational changes for child support services. Fatherhood Engagement Plans [00:09:47] Plans to enhance fatherhood engagement through various initiatives and programs. National Fatherhood Summit Announcement [00:15:33] Details about the upcoming National Fatherhood Summit in August 2023. Child Support Awareness Month [00:16:08] Importance of August as Child Support Awareness Month and its historical significance. Community Engagement Activities [00:19:21] Discussion on local outreach efforts for Child Support Awareness Month in Riverside County. Future Professional Goals by 2025 [00:21:51] Gray shares her goals related to a leadership development program ending in 2025. Personal Goals by 2025 [00:24:12] Gray expresses her desire for a more balanced lifestyle and self-care. Contact Information for Further Inquiries [00:25:22] Gray provides contact details for listeners to reach her office for more information

    27 min

  3. 1 AUG

    RivCoDCSS: Coffee Break Podcast: Season 4 Closing

    In this episode of the Coffee Break Podcast, Marquese Howard, the Marketing, Media, and Communications Coordinator, announces exciting changes for the upcoming season, including multiple hosts and subject matter experts. Key updates on child support services are discussed, such as enhancements to the Debt Reduction Program, Guideline Calculations, and various legal procedures. Marquese also introduces a new video format for the podcast and highlights August as Child Support Awareness Month. On August 10th, RivCoDCSS will host a Family Support Resource Fair, featuring a backpack giveaway, community vendors, health professionals, job opportunities, and family activities. Listeners are encouraged to subscribe and stay tuned for more updates. Visit: http://www.RivCoDCSS.com for more information. Segments Introduction of Changes [00:00:09] Marquese introduces exciting changes for the podcast, including multiple hosts and updates on child support services. Updates on Child Support Services [00:00:19] Discussion of debt reduction programs, legal procedures, and changes to Guideline Calculations for child support orders. New Video Format [00:00:19] Introduction of a new video format to enhance viewer engagement and experience during the podcast. Child Support Awareness Month [00:00:19] August is highlighted as Child Support Awareness Month, with Acts of Support and community resources shared. Backpack and School Resource Event [00:01:19] Announcement of an event on August 10th featuring backpacks, school supplies, and community assistance. Onsite Assistance at Events [00:02:26] Details about onsite case assistance for child support inquiries at events, enhancing customer service. Virtual Connection Options [00:02:26] Information on virtual appointments and LiveChat options for connecting with child support specialists. Podcast Subscription Reminder [00:02:26] Encouragement to subscribe to the podcast, with a preview of the upcoming Season 5 debut.

    3 min

  4. 24 JUN

    Riverside County Child Support Services: Coffee Break Podcast - Enforcement (S04E03)

    About the Guest(s): Elizabeth Lawrence is the Chief Attorney at Riverside County Child Support Services. With years of experience in the field, she is well-versed in child support enforcement and the legal aspects of the child support system. Elizabeth is dedicated to ensuring that children and families receive the financial and medical support they are entitled to through court-ordered child support. In this episode of Coffee Break, Nathan Hartel, the host, is joined by Elizabeth Lawrence, the Chief Attorney at Riverside County Child Support Services. They discuss child support enforcement and the various actions taken by the child support agency to secure court-ordered payments. Elizabeth emphasizes that these enforcement actions are not taken lightly and are required by federal or state law. They also address the impact of these actions on customers and the importance of communication with the agency. Key topics covered in this episode include automated enforcement actions such as income withholding orders, tax intercepts, and license suspensions. They also discuss discretionary actions like civil contempt and judgment debtor exams. Elizabeth highlights the agency's goal of working with customers to reach a resolution and bring their cases into compliance. They also address the sensitive nature of these actions and the agency's understanding of the impact on families. Thank you for listening to this episode of the Riverside County Child Support Services Coffee Break Podcast. For more information and to stay updated on future episodes, visit our website and contact us. Child support enforcement actions are taken to secure court-ordered financial and medical support for children and families. Automated enforcement actions, such as income withholding orders and tax intercepts, are mandated by law and apply to customers with past due child support balances. Discretionary actions, like civil contempt and judgment debtor exams, are used in limited cases where individuals have the ability to pay but choose not to comply with court orders. Customers who are compliant with their child support orders do not need to worry about enforcement actions, but it is important to communicate with the agency in case of any changes in circumstances. The agency is committed to working with customers and resolving issues without court action whenever possible. Contact Riverside County Child Support Services: 866-901-3212 or RivCoDCSS.com

    31 min

  5. 13 MAY

    Riverside County Child Support Services: Coffee Break Podcast - Opening a New Case (S04E02)

    ### About the Guest(s): - Nathan Hartel: Deputy Director of Operations at Riverside County Child Support Services ### Episode Summary: Welcome back to the Riverside County Child Support Services podcast! In this episode, Nathan Hartel, Deputy Director of Operations of Riverside County Child Support Services, discusses how to open a child support case with their agency. He emphasizes that the goal is to help families and parents receive the financial and medical support they need. Nathan explains that opening a case is simple and can be done online through their website or in person at one of their local offices. He also addresses common concerns and misconceptions about child support services, emphasizing that they are neutral and here to assist both parents. Key topics discussed in this episode include the simplified enrollment process, the benefits of opening a case, and the resources available to locate parents. Nathan encourages listeners to reach out to Riverside County Child Support Services for assistance and provides contact information for further inquiries. ### Key Takeaways: - Opening a child support case with Riverside County Child Support Services is simple and can be done online or in person. - The agency is neutral and here to assist both parents in receiving the financial and medical support they need. - The simplified enrollment process makes it easy to provide the necessary information and get started. - Riverside County Child Support Services offers resources to locate parents and establish legal parentage. - The agency keeps records of payments and provides transparency to both parents. ### Notable Quotes: - "We are not an agency that works for one parent over the other. We are here viewing everybody as our customer." - Nathan Hartel - "We truly want to be a help, an assistance to you. So if you have questions, if you have concerns, start by calling us, start by asking questions and just kind of put that out there." - Nathan Hartel ### Resources: - Riverside County Child Support Services website: [RivCoDCSS.com](http://RivCoDCSS.com) - Contact Riverside County Child Support Services: 866-901-3212 or [RivCoDCSS.com](http://RivCoDCSS.com) Thank you for listening to this episode of the Riverside County Child Support Services Coffee Break Podcast. For more information and to stay updated on future episodes, visit our website and contact us.

    12 min

  6. 12/11/2021

    Coffee Break Podcast: Veterans Services S4|E1

    Join us for a special interview with Riverside County's Veterans Services Director, Grant Gautsche, who will share with us the various services available to our Veterans. Also, hear from one of our very own Catherine Garcia who is currently in the armed services and is part of our Child Support Staff assisting our customers. Enjoy this Coffee Break and if you know a Veteran let them know We Are Here to Help!

    35 min

  7. 31/08/2021

    CSAM & Season 3 Finale: S3|E10

    Season 3 Episode 10 Welcome to Season 3 Episode 10 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations season finality. (0.50) a review of episode 1. (1.41) Nathan discusses the theme, Intersections and what does this mean. (2.21) Review of Season 3 and review of our Community Partners and the resources they offer. ( 3:35) Nathan reviews our new web page, and career and job resources. (4:17) Nathan shares about his interview with First5 Riverside, and the services they provide including the Family Resource Centers and the youth programs. (5:25) Nathan hopes that as you listen to the recap of these interviews you can go back and listen to them again or if you missed one to pick up a nugget of information. (5:38) Nathan also interviewed DPSS ( Department of Public Social Services) and they shared some resources for self-sufficiency, also that Child Support Participants are not exempt from their services. (6:37) Episode 5 is covered and the practical aspects of the child support program talking about visitation, custody, and timeshare and how these impact the child support obligation. Stipulations and modifications were also covered. (7:53) Episode 6 with Sahar Andrade and learning regarding the topic of Diversity, Unconscious Bias and Inclusion, how we treat our customers, and the importance of respecting one another. (8:26) Episode 7 and Supervisor Chuck Washington, and the role Supervisors play and his passion for public service, also covering new library openings. (9:43) Episode 8 Riverside County Office of Education, and the importance of literacy by 5th-grade initiative and reading to learn. Dr. Molly shared many examples of what parents can do to get kids excited about reading. (10:20) Most recent episode on Child Support Awareness Month, and highlighting the importance of the services we provide. Nathan announces season 4 coming this Fall.

    14 min

  8. 06/08/2021

    Coffee Break Podcast: Child Support Awareness Month (CSAM)

    (0:49) Introducing special guest Nicole Darracq, Director of the Office of Communication and Public Affairs with the California Child Support Services, and Marquese Howard Marketing, Media, Communications Coordinator from Riverside County Child Support Services. (1:17) Child Support Awareness Month (CSAM) is recognized during the month of August. (1:24) CSAM was proclaimed to be Child Support Awareness Month by then-President Bill Clinton on August 7th, 1995. (1:29) President Clinton wrote a special proclamation on why proclamation was special to him and his presidency at the time. (2:42) Nathan Hartel, Deputy Director, discusses how President Clinton mentions the importance of the state and local government developing innovative approaches to help families cope with child support issues. (3:10) Nathan refers to language that was used in the proclamation at the time “Deadbeat Dads”. (3:48) What child support means to Nicole Darracq at the Federal and State level. (5:20) Nicole gives insight on how child support is not supposed to protect and defend one parent over another but encourage parents to co-parent. (6:29) Child support Awareness Month is not just specific to California, but a nationwide recognition. (6:32) Nicole discussed how Child Support Awareness gets throughout the nation. (15:23) Marquese discusses events Riverside County has planned for August. (15:58) Open Saturday, August 14th for parents who can’t come to the office during the week. (16:40) Marques, talks about the new Debt Reduction Program airing on August 19th. (17:12) August 26th Employer Workshop. (18:44) Marquese discusses Riverside County's new mobile outreach van in the community. (19:33) “Acts of Support” from Riverside County Department of Child Support to the public. (20:21) Nicole's last remarks “It’s about the children” (21:36) Marquese last remarks for parents to please reach out to us “We are here for you”.

    23 min
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About

The Riverside County Child Support Services (RivCoDCSS) Coffee Break features Nathan Hartel, Deputy Director. Our Coffee Break podcast series aims to cover a variety of topics of interest to the public. The goal is to inform all child support customers on common questions they may have. RivCoDCSS aims to clear up different misunderstandings the public may perceive to be true and restore them with facts. The podcast episodes cover a variety of informative topics on who we are and what we do

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