Consumer Finance Monitor

Ballard Spahr LLP

The Consumer Financial Services industry is changing quickly. This weekly podcast from national law firm Ballard Spahr focuses on the consumer finance issues that matter most, from new product development and emerging technologies to regulatory compliance and enforcement and the ramifications of private litigation. Our legal team—recognized as one of the industry's finest— will help you make sense of breaking developments, avoid risk, and make the most of opportunity.

  1. 1d ago

    The Future of Consumer Reporting with CDIA President Dan Smith

    The consumer reporting system is undergoing rapid change, raising important questions for financial institutions, consumer reporting agencies, data furnishers, and consumers. In this week's episode of the Consumer Finance Monitor podcast, our host Alan Kaplinsky (founder, former practice group leader for 25 years and now Senior Counsel of our Consumer Financial Services Group) is joined by Dan Smith, President and CEO of the Consumer Data Industry Association (CDIA), and Adam Maarec, a member of our Consumer Financial Services Group, for an in-depth discussion of the legal, regulatory, and technological developments reshaping the consumer reporting ecosystem. Key Topics Discussed:  The broad reach of consumer reporting, including its role in underwriting, tenant and employment screening, fraud prevention, identity verification, and other activities that affect consumers' everyday lives. The Fair Credit Reporting Act (FCRA) and the obligations of consumer reporting agencies and data furnishers to maintain accurate information and investigate consumer disputes. The effects of the growing use of artificial intelligence The CFPB's recent changes to its consumer complaint portal The distinction between the FCRA's formal dispute process and complaints submitted to the CFPB The expanding role of alternative data in credit underwriting Section 1033 of the Dodd-Frank Act Regulatory outlook for the consumer reporting industry This episode offers a timely and practical examination of an industry in transition. For financial institutions, fintech companies, consumer reporting agencies, data furnishers, and their counsel, understanding these developments is increasingly important to navigating compliance obligations, evaluating emerging underwriting tools, and preparing for the next generation of consumer reporting. Consumer Finance Monitor is hosted by Alan Kaplinsky, Senior Counsel at Ballard Spahr, and the founder and former chair of the firm's Consumer Financial Services Group. We encourage listeners to subscribe to the podcast on their preferred platform for weekly insights into developments in the consumer finance industry.

  2. Oct 15

    The Supreme Court Opinions in Trump v. Slaughter and Trump v. Cook: What Do They Mean for the Future of the Administrative State?

    The Supreme Court's June 29, 2026 decisions in Trump v. Slaughter and Trump v. Cook raise fundamental questions about presidential power, the independence of federal agencies, and the constitutional structure of the administrative state. Although both cases involved the President's authority to remove federal officials, the Court's decisions appear to point in different directions. In our latest Consumer Finance Monitor podcast, our host, Alan Kaplinsky (founder and former practice group leader for 25 years and now Senior Counsel of our Consumer Financial Financial Services Group) discuss these decisions and their potentially far-reaching implications with Professor Lev Menand of Columbia Law School, one of the country's leading scholars on administrative law, constitutional structure, financial regulation, and the Federal Reserve System. In our discussion, Professor Menand questions the historical analogy between those early banks and the modern Federal Reserve Board, emphasizing the distinction between a bank (which is what the First and Second Banks of the United States were) and a government agency that regulates banks (which is a significant part of what the Federal Reserve Board does.) We explore whether Cook establishes a meaningful exception to Slaughter, how far that exception might extend, and whether other financial regulators, including the FDIC, might be able to invoke similar arguments to preserve their independence. The conversation also examines several other important issues: The future of independent agencies The Federal Reserve's constitutional status Justice Gorsuch's nondelegation concerns Potential responses by Congress and the courts What lies ahead for financial services regulation The discussion concludes with Professor Menand's assessment of where the law may be headed over the next five years and why the long-term consequences of these decisions remain difficult to predict. Listen to our latest Consumer Finance Monitor podcast for an in-depth discussion of these consequential decisions and their implications for the future of the administrative state and federal financial regulation. Consumer Finance Monitor is hosted by Alan Kaplinsky, Senior Counsel at Ballard Spahr, and the founder and former chair of the firm's Consumer Financial Services Group. We encourage listeners to subscribe to the podcast on their preferred platform for weekly insights into developments in the consumer finance industry. Postscript: Trump Establishes Committee to Reconsider Lisa Cook's Removal Since recording this podcast, President Trump has announced a new effort to remove Federal Reserve Governor Lisa Cook. On October 7, Trump established a three-member committee of inquiry to investigate allegations that Cook made false statements in connection with mortgage documents and to recommend whether there is "cause" for her removal under the Federal Reserve Act. The committee consists of Kevin Hassett, director of the National Economic Council; Keith Sonderling, acting director of the Office of Government Ethics; and Andrea Lucas, chair of the Equal Employment Opportunity Commission.  The committee is scheduled to hold a closed, transcribed hearing at the White House on November 5, at which Cook may respond to the allegations and present evidence and arguments through counsel. It must provide written findings and a recommendation to Trump after receiving any post-hearing submission from Cook, due November 10. The initiative follows the Supreme Court's June decision leaving in place an injunction against Cook's removal while litigation proceeds, with the Court emphasizing the need to provide her notice of the allegations and an opportunity to respond. Cook's attorneys have questioned whether the new process will be impartial, pointing to Trump's repeated statements that he has already decided to fire her. The committee's proceedings could therefore provide an important test of the procedural requirements governing a President's authority to remove a Federal Reserve governor for cause.

  3. Oct 14

    Consumer Financial Services Litigation Series - Episode 1: Pro Se Plaintiffs

    Artificial intelligence is increasingly changing single‑plaintiff consumer litigation, particularly by enabling pro se plaintiffs to file longer, more citation‑dense complaints more quickly, while simultaneously giving defense counsel tools to assess cases, identify weaknesses, and pursue early resolution or dismissal strategies. In the first episode of this series focusing on consumer financial services litigation, Joseph Schuster and Matthew Morr, partners at Ballard Spahr in our Consumer Financial Services Group, discuss both the tactical opportunities and the professional responsibility/ethics risks created by AI use in litigation. Key Topics Discussed: AI is driving higher volume and "more complete" pro se complaints: Complaints that were once handwritten and sparse are now often lengthy, AI‑generated filings that may include irrelevant material but appear more sophisticated Defense "jujitsu" strategy: attack AI tell‑tales early: A key defense tactic is verifying whether pro se plaintiffs' case citations are real and accurately stated; phantom or mischaracterized citations can support motions to strike, motions to dismiss, or requests for sanctions/show cause AI enables faster defense-side case assessment: Defense teams use AI for first‑pass complaint analysis, chronology building, allegation‑by‑allegation factual mapping, claim‑element matrices, missing record identification, and surfacing potential defenses Professional responsibility remains with counsel despite AI assistance: The transcript stresses that lawyers must verify both law and facts produced with AI, with courts criticizing parties who submit (or fail to flag) phantom cases and incorrect standards Privilege/work product issues are unsettled and fact‑dependent: The speakers describe an emerging debate about whether AI interactions are protected work product, including a Colorado ruling extending Rule 26 work product to AI‑assisted work and (in some circumstances) to pro se litigants, while also noting arguments that public generative AI use may waive confidentiality Concern about non-lawyers using AI as "agents": The transcript flags potential unauthorized practice of law where non‑lawyer companies use AI to negotiate or litigate on behalf of individuals, with anticipated defense efforts to investigate and challenge such conduct Overall, the conversation frames AI as both an equalizer for pro se litigants and a tool for defendants to more efficiently evaluate, rebut, and resolve claims where appropriate, while emphasizing that accuracy, diligence, and evolving privilege/ethics rules remain central litigation risks.

  4. Oct 8

    What Are Class Action Waivers Worth? A New Study Looks to the Stock Market for Answers

    In the episode of the Consumer Finance Monitor podcast released today, the host of the show, Alan Kaplinsky (founder, former leader for 25 years, and now Senior Counsel of our Consumer Financial  Services Group) spoke with James Fallows Tierney, Associate Dean for Academic Affairs and Associate Professor of Law at Chicago-Kent College of Law, about his working paper, "The Value of Class Action Waivers: Evidence from Invalidation of the CFPB Arbitration Rule." Professor Tierney's research focuses on the intersection of law, financial markets and consumer finance.  His study uses financial-market data to examine how investors reacted to developments affecting the enforceability of consumer arbitration agreements containing class action waivers. Key Points Discussed: ·                 An Eight-Year Project ·                 Letting the Market "Speak" ·                 What Did the Study Find? ·                 What About Consumers? ·                 Important Limitations ·                 A Different Way of Looking at an Old Debate Listen to the full Consumer Finance Monitor podcast with Professor James Fallows Tierney to hear our discussion of his methodology, the 11 events examined in the study, the stock-market reaction to Congress's repeal of the CFPB arbitration rule, the study's limitations, and where this research could go next. Consumer Finance Monitor is hosted by Alan Kaplinsky, Senior Counsel at Ballard Spahr, and the founder and former chair of the firm's Consumer Financial Services Group. We encourage listeners to subscribe to the podcast on their preferred platform for weekly insights into developments in the consumer finance industry.

  5. Oct 1

    SpaceX's Novel Shareholder Dispute-Resolution Bylaws Could Have Far-Reaching Implications

    The SpaceX IPO generated enormous attention for obvious reasons. It was the largest IPO in history, and the company's stock price initially surged after trading began. But an important legal development associated with the IPO has received considerably less attention: SpaceX adopted an unusually comprehensive shareholder dispute-resolution regime (the "Regime") in its bylaws. In our Consumer Finance Monitor podcast released today, our host, Alan Kaplinsky (founder, former leader for 25 years, and now Senior Counsel of our Consumer Financial Services Group) spoke with Professor Mohsen Manesh of the University of Oregon School of Law about the Regime and the significant legal questions it raised.  Manesh is an authority on corporate, contract, and LLC law and has written extensively about arbitration provisions in corporate charters and bylaws. This was his second appearance on our podcast to discuss shareholder arbitration and the SEC's changing position on the subject. Key Topics Discussed: ·                 Why the SpaceX provisions are notable ·                 How the SpaceX dispute-resolution regime works ·                 The distinction under the federal securities laws ·                 The importance of the class action waiver ·                 The distinction between the two waivers ·                 Shareholder consent ·                 Broader competition between Delaware and Texas for corporate charters ·                 Professor Manesh's theory for why the FAA may not preempt Delaware's restrictions As Professor Manesh and I discussed, SpaceX's Regime is about much more than arbitration. It presents a novel test of the intersection between corporate law, federal arbitration policy, federal securities law, forum selection, and class action practice. The litigation that eventually tests these provisions could shape the development of shareholder dispute resolution for years to come. Consumer Finance Monitor is hosted by Alan Kaplinsky, Senior Counsel at Ballard Spahr, and the founder and former chair of the firm's Consumer Financial Services Group. We encourage listeners to subscribe to the podcast on their preferred platform for weekly insights into developments in the consumer finance industry.

  6. Sep 24

    AI in Debt Collection: Opportunities, Risks, and the Importance of Data Governance

    In our Consumer Finance Monitor podcast show being released today, our special guest John McNamara, Chief Growth Officer at Avtal (a fintech and software as a service (SAS) company that provides an AI-powered, white-labeled digital engagement platform to help third-party consumer debt collection agencies automate communication and process self-service payments) and a former CFPB senior official who played a significant role in developing Regulation F promulgated under the Federal Fair Debt Collection Practices Act explained that the debt collection industry needs to distinguish genuine AI applications from the marketing hype surrounding the technology. He also emphasized that the use of AI must be accompanied by careful attention to data governance, explainability, consumer protection, and human oversight. Our show is hosted by Alan Kaplinsky, founder and former leader for 25 years and now Senior Counsel of our Consumer Financial Services Group. Key Topics Discussed: ·                 Where AI is being used in debt collection ·                 Consumer-facing AI presents greater risks ·                 AI can also improve consumer outcomes ·                 Data governance may be the most important issue ·                 The "black box" problem ·                 Hallucinations and the importance of a human in the loop ·                 Vendor management remains critical ·                 AI may become infrastructure rather than a separate technology The central lesson from McNamara's discussion is that responsible deployment should begin with the use case rather than the technology. Companies should ask what they are trying to accomplish, what data is actually necessary, what legal authority they have to use that data, whether the system's output can be understood and defended, and where human oversight is required. Consumer Finance Monitor is hosted by Alan Kaplinsky, Senior Counsel at Ballard Spahr, and the founder and former chair of the firm's Consumer Financial Services Group. We encourage listeners to subscribe to the podcast on their preferred platform for weekly insights into developments in the consumer finance industry.

  7. Sep 17

    The End of Shopping? Agentic AI and the Future of Consumer Financial Services Introduction

    In the Consumer Finance Monitor podcast we are releasing today, Alan Kaplinsky, founder and former chair for 25 years and now Senior Counsel of the Consumer Financial Services Group, spoke with Professor Mark Bartholomew of the University at Buffalo School of Law, co-author with Professor Samuel Becher of "The End of Shopping," a forthcoming article in the William & Mary Law Review. The article explores how autonomous shopping agents could transform consumer commerce and raises fundamental questions concerning consumer autonomy, privacy, competition and consumer protection. The implications for financial services are especially significant. Consumers could use AI agents to select credit cards, auto loans, mortgages, insurance policies, bank accounts, certificates of deposit and investment products. An agent potentially could compare thousands of offerings in seconds and execute a transaction that a consumer might otherwise never undertake because of the time and complexity involved. For banks, lenders, insurers, credit-card issuers and investment firms, agentic AI could reduce customer-acquisition costs, increase switching and intensify competition. But it also could make technology companies the principal gatekeepers between financial institutions and their customers. The company controlling the agent could determine which products consumers see, how those products are compared and whether a particular provider receives the consumer's business. Agentic AI also presents difficult legal and policy questions. Who is responsible when an AI agent makes a mistake? What happens when an agent has a financial incentive to steer a consumer toward a particular provider? Are existing disclosure, fair-lending, privacy, advertising and investor-protection rules adequate when the "consumer" making the initial decision is effectively an algorithm? Key Topics Discussed: ·                 Why Financial Services May Be an Especially Attractive Use Case ·                 Implications for Banks, Lenders, Insurers and Investment Firms ·                 Who Is Making the Decision? ·                 Conflicts of Interest and Self-Dealing ·                 Consumer Protection Law May Have to Change ·                 Fair Lending, Insurance and Investment Concerns ·                 The Need for Guardrails ·                 Competition and Data Portability ·                 Privacy and Cybersecurity Risks Will Increase ·                 What Should Financial Institutions Do Now? ·                 Do We Need a New AI Regulator? ·                 Don't Lock in the Wrong Rules ·                 What Does the Future Hold? Consumer Finance Monitor is hosted by Alan Kaplinsky, Senior Counsel at Ballard Spahr, and the founder and former chair of the firm's Consumer Financial Services Group. We encourage listeners to subscribe to the podcast on their preferred platform for weekly insights into developments in the consumer finance industry.

  8. Sep 10

    The CFPB Needs Reform, But Not More Regulatory Whiplash

    The future of the Consumer Financial Protection Bureau (CFPB or Bureau) has rarely been more uncertain. Since its creation, the CFPB has been at the center of intense political and policy debate, with its priorities changing dramatically as administrations change. The events of the past year or so under the leadership of Acting Directors chosen by President Trump, however, have taken that policy whiplash to a new level. In our latest Consumer Finance Monitor podcast released today, Alan Kaplinsky (the founder and former leader for 25 years of the Consumer Financial Services Group at our firm) was joined by two former CFPB officials with decades of experience inside the Bureau: Jason Brown, a visiting fellow at the Brookings Institution and former CFPB Assistant Director for Research, and David Silberman, former Acting Deputy Director and longtime Associate Director for Research, Markets and Regulation. We discussed their recent Brookings commentary, "The CFPB: Where to Go From Here," which proposes a series of structural reforms designed to make the Bureau a more stable and effective financial regulator. Their recommendations are noteworthy not because they seek to preserve every aspect of the CFPB as it has operated in the past. Rather, they focus on a more fundamental question: How can the CFPB carry out its statutory mission while allowing presidential administrations to pursue different policy agendas without repeatedly dismantling and rebuilding the agency? Consumer Finance Monitor is hosted by Alan Kaplinsky, Senior Counsel at Ballard Spahr, and the founder and former chair of the firm's Consumer Financial Services Group. We encourage listeners to subscribe to the podcast on their preferred platform for weekly insights into developments in the consumer finance industry.

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The Consumer Financial Services industry is changing quickly. This weekly podcast from national law firm Ballard Spahr focuses on the consumer finance issues that matter most, from new product development and emerging technologies to regulatory compliance and enforcement and the ramifications of private litigation. Our legal team—recognized as one of the industry's finest— will help you make sense of breaking developments, avoid risk, and make the most of opportunity.

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