Product Coalition Podcast

Jay Stansell
  • 5.0 (2)
  • MANAGEMENT
  • UPDATED WEEKLY
Product Coalition Podcast

The Product Coalition’s mission is to make mastery of product management globally accessible. www.productcoalition.com

  1. Designing Customer Experiences with Soul

    2 DAYS AGO

    Designing Customer Experiences with Soul

    In this episode of the Product Coalition podcast, Jay Stansell engages with Simon Robinson, CEO of Holonomics, to explore the intricacies of customer experience design. They discuss the importance of embedding customer-centric strategies within organizations, the role of leadership in fostering authenticity, and the challenges designers face in creating emotionally resonant experiences. Simon shares insights from his extensive career, emphasizing the need for a holistic understanding of the customer lifecycle and the significance of soul in branding. The conversation also touches on the future of customer experience in an AI-driven world, advocating for transparency and the integration of universal human values. Takeaways * Customer experience design is crucial for organizational success. * The customer lifecycle should be central to business strategy. * Leadership plays a vital role in fostering a customer-centric culture. * Authenticity in branding is essential for connecting with customers. * Emotional resonance in design can be challenging but necessary. * Contextual inquiry provides deeper insights into customer experiences. * Scaling customer understanding requires organizational buy-in. * Universal human values should guide customer experience initiatives. * Tactical steps can help embed customer lifecycle thinking across teams. * The future of customer experience must prioritize transparency in AI. Chapters * 00:00 Introduction to Customer Experience Design * 01:57 Simon Robinson's Journey in Customer Experience * 04:16 The Importance of Customer Lifecycle in Strategy * 08:25 Understanding Brand Soul and Authenticity * 10:15 Leadership's Role in Customer Experience * 17:04 Tactical Steps for Embedding Customer Lifecycle * 20:15 Challenges in Incorporating Emotion in Design * 24:35 The Need for Contextual Inquiry in Understanding Customers * 26:02 Scaling Customer Understanding Across Organizations * 29:10 Ensuring Authenticity in Customer Experience * 32:18 The Future of Customer Experience in an AI World This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.productcoalition.com/subscribe

    39 min
  2. How Designing Product Strategy Can Boost Your Products for the Long-Term

    FEB 2

    How Designing Product Strategy Can Boost Your Products for the Long-Term

    In this episode of the Product Coalition podcast, Jay Stansell interviews Mike Goitein about the 'Playing to Win' framework for product strategy. They discuss the misconceptions surrounding product strategy, the importance of understanding finance, and the order of strategic development. Mike shares insights from his experience, including a case study on Udemy's strategic approach, the significance of mission and vision, and the role of facilitation in strategic sessions. The conversation emphasizes the need for adaptability in strategy and the potential ROI of effective strategic planning. Takeaways * Product strategy is often misunderstood as just a plan or goal. * Understanding client behavior is crucial for successful product management. * Strategy should be a problem-solving framework, not just financial goals. * The order of strategic development starts with understanding existing problems. * Cross-functional collaboration is key to addressing ambiguity in strategy. * Mission and vision provide qualitative direction for product strategy. * Facilitation is essential for effective strategic design sessions. * Time boxing can help focus efforts in strategic planning. * Adapting strategy to changing environments is necessary for success. * The ROI of strategy can be significant if executed effectively. Chapters * 00:00 Introduction to Product Strategy * 02:48 Understanding Product Strategy Misconceptions * 06:09 The Role of Finance in Strategy * 08:58 The Order of Strategic Development * 11:54 Case Study: Udemy's Strategic Approach * 15:01 Identifying Top Clients and Leadership Skills * 17:55 Time Boxing in Strategic Design * 21:13 The Importance of Mission and Vision * 24:10 Facilitation in Strategic Sessions * 26:58 Activating Strategy for Execution * 29:46 Adapting Strategy to Changing Environments * 33:01 Conclusion and Future Insights This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.productcoalition.com/subscribe

    33 min
  3. EP69 Crafting a High-Impact Onboarding Experience for PMs

    JAN 2

    EP69 Crafting a High-Impact Onboarding Experience for PMs

    In this episode of the Product Coalition podcast, Jay Stansell interviews Joni Hoadley, a seasoned product manager with over 25 years of experience. They discuss the critical importance of effective onboarding for product managers, exploring common mistakes companies make, best practices for onboarding, and how to build relationships in the early days of a new role. Joni shares insights on navigating nervousness, dealing with past toxic experiences, and the ongoing support leaders can provide to new hires. The conversation emphasizes the need for structured onboarding processes and the value of treating onboarding as a product in itself. Click here to access the mentioned PM Role Clarity Canvas. Product Coalition is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Takeaways * Onboarding is essential for team cohesion and trust. * Successful onboarding reduces turnover and accelerates productivity. * Common onboarding mistakes include lack of planning and overwhelming new hires. * Feedback loops are crucial for improving the onboarding experience. * New hires should understand the company's mission and vision early on. * Building relationships in the first days is vital for success. * Asking good questions is a key skill for product managers. * Continuous learning opportunities enhance employee retention. * Onboarding should be treated like a product with clear goals. * Establishing credibility in the first 60 days is important. This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.productcoalition.com/subscribe

    48 min
  4. EP68 Cultivating a Positive Mindset in Challenging Times

    12/19/2024

    EP68 Cultivating a Positive Mindset in Challenging Times

    In this episode of the Product Coalition podcast, Jay Stansell interviews Victor Njoroge about the importance of cultivating a positive mindset, especially during challenging times. Victor shares his personal journey into product management, emphasizing the significance of resilience, gratitude, and visualization techniques. He discusses practical strategies for overcoming negative thought patterns and the role of journaling in self-reflection. The conversation highlights the value of interpersonal relationships and finding balance in life, ultimately inspiring listeners to adopt a proactive approach to personal and professional growth. Takeaways * Mindset is crucial for overcoming challenges. * Practicing gratitude can enhance overall wellbeing. * Visualization techniques help in achieving goals. * Negative thought patterns can be challenged effectively. * Journaling aids in self-reflection and growth. * Building a supportive network is essential for product managers. * Finding balance is key to maintaining mental health. * Adapting to change is a vital skill in product management. * Engaging in mindfulness practices can improve focus. * Personal growth is a continuous journey. This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.productcoalition.com/subscribe

    33 min
  5. EP67 Breaking Blockchain Barriers

    12/08/2024

    EP67 Breaking Blockchain Barriers

    In this episode of the Product Coalition podcast, host Jay Stansell engages with Rowland Graus to explore the future of Web3, focusing on chain abstraction and its implications for cross-chain communication. They discuss the complexities of the current blockchain ecosystem, the importance of user ownership in Web3, and how Agoric's orchestration API aims to simplify interactions across different chains. The conversation also delves into the challenges of interoperability, product management in the blockchain space, security and compliance issues, and the potential for global accessibility in decentralized finance. As they look to the future, they consider the impact of regulation and the evolving landscape of Web3 applications. Product Coalition is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Takeaways * Chain abstraction simplifies user interactions with multiple blockchains. * Web3 allows users to directly own and control their assets. * Agoric's orchestration API enables seamless cross-chain operations. * Interoperability remains a significant challenge in blockchain development. * Product management in blockchain requires unique strategies and considerations. * Security audits are crucial but not foolproof in blockchain. * Decentralized finance (DeFi) is the primary use case for blockchain today. * Global accessibility is a key advantage of blockchain technology. * Regulatory uncertainty poses challenges for Web3 product development. * The future of Web3 will see increased user-friendly applications. This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.productcoalition.com/subscribe

    45 min
  6. EP66 Intro to Services Product Management

    11/28/2024

    EP66 Intro to Services Product Management

    In this episode of the Product Coalition podcast, Jay Stansell interviews Randy Rowles, an expert in services product management. They discuss the unique aspects of managing products within professional services, the evolution of product management, and the critical role of the services product manager. Randy shares insights on change management, client engagement, and the importance of establishing clear organizational guidelines. The conversation also covers balancing deadlines with agile practices, navigating client requests, and the key performance indicators for success in services product management. The episode concludes with advice for aspiring services product managers and emphasizes the importance of linking success to client value. Want to appear on the show? Become a subscriber to get your own episode. Product Coalition is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Takeaways * Services product management is distinct from standard product teams. * The product trio consists of a project manager, services product manager, and engineering lead. * Change management is crucial for successful delivery in professional services. * Building relationships with clients enhances project outcomes. * Radical transparency helps in managing client expectations. * Fixed cost contracts pose risks; time and materials are preferable. * Client involvement in prioritization is essential for successful outcomes. * KPIs should focus on throughput, successful go-lives, and client satisfaction. * Understanding the technical aspects of the product is vital for services product managers. * Titles in professional services can vary; focus on the role's responsibilities. Chapters * 00:00 Introduction to Services Product Management * 04:03 The Evolution of Product Management in Services * 06:03 Challenges in Change Management * 11:20 Understanding the Scope of Professional Services * 14:17 Balancing Deadlines and Agile Practices * 21:44 Navigating Client Requests and Expectations * 25:06 Establishing Clear Organizational Guidelines * 29:24 Conflict of Interest in Client Requests * 34:05 Client Involvement in the Development Process * 39:18 Key Performance Indicators for Success * 42:26 Advice for Aspiring Services Product Managers * 49:28 Conclusion and Final Thoughts Thanks for reading Product Coalition! This post is public so feel free to share it. This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.productcoalition.com/subscribe

    49 min
  7. EP64 The Psychology of Business Agility

    11/14/2024

    EP64 The Psychology of Business Agility

    In this episode of the Product Coalition podcast, host Jay Stansell speaks with Andrew Hobday about the critical intersection of psychology and business agility. They explore how human biases impact organizational change and decision-making, the common challenges faced during agile transformations, and practical steps executives can take to address these biases. The conversation also touches on the future of AI and the implications of human biases in this evolving landscape. Want to appear on the show? Become a subscriber to get your own episode. Takeaways * Understanding human biases is crucial for effective decision-making. * Resistance to change often stems from psychological factors. * Agile transformations require both top-down and grassroots support. * Recognizing biases can lead to better organizational outcomes. * Diversity of thought helps mitigate biases in decision-making. * Practical tools like design thinking can counteract biases. * Awareness of biases is the first step towards addressing them. * AI presents both opportunities and challenges regarding human biases. * Leaders must understand what motivates their teams to drive change. * Continuous learning about biases is essential for personal and organizational growth. Chapters 00:00 Understanding Business Agility and Human Behavior 06:46 The Intersection of Psychology and Business Agility 18:43 Recognizing and Addressing Biases in Organizations 29:43 Common Challenges in Agile Transformations 34:06 Practical Steps for Executives to Address Biases 39:49 The Future of AI and Human Biases This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.productcoalition.com/subscribe

    46 min
  8. EP65 Video Made Easy

    11/14/2024

    EP65 Video Made Easy

    In this episode of the Product Coalition podcast, host Jay Stansell interviews Jeremy Toeman, a seasoned expert in video marketing. They discuss the evolution of video marketing, the barriers businesses face in creating video content, and actionable strategies for producing high-quality videos quickly and affordably. Jeremy shares insights from his extensive product journey, the importance of ROI in video marketing, and how Augie is revolutionizing video creation for marketers. The conversation also touches on career opportunities in the video industry and the impact of AI on video production. Want to appear on the show? Become a subscriber to get your own episode. Product Coalition is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Takeaways * Video has changed the game for marketing and product strategies. * 70% of businesses create one or fewer videos annually. * High-quality video can be achieved with the right tools and mindset. * Understanding your audience is key to video content creation. * Augie provides an all-in-one platform for video production. * AI tools are making video creation more accessible. * The importance of testing and optimizing video content for better ROI. * Video marketing is essential for customer engagement and retention. * Career opportunities in video production are expanding with technology. * The future of video production will be heavily influenced by AI advancements. This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.productcoalition.com/subscribe

    38 min
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Ratings & Reviews

5
out of 5
2 Ratings

About

The Product Coalition’s mission is to make mastery of product management globally accessible. www.productcoalition.com

Information

  • Creator
    Jay Stansell
  • Years Active
    2019 - 2025
  • Episodes
    71
  • Rating
    Clean
  • Copyright
    © Jay Stansell
  • Show Website
    Product Coalition Podcast

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