The Product Experience

Mind the Product

The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

  1. 4d ago

    Why your AI strategy is failing - Barry O'Reilly (Author, Artificial Organizations)

    Barry O’Reilly is an entrepreneur, author, and founder of Nobody Studios, an early-stage venture studio focused on building AI companies. Over the last six years he has worked with founders, executives and enterprise leadership teams to rethink how organisations operate in the age of generative AI, while simultaneously building and launching companies inside the studio model. A former startup advisor and executive coach, Barry has spent the last several years studying why most AI transformations fail despite enormous investment. Through his coaching and advisory work with leaders from companies including American Airlines, Skyscanner, and Slack, Barry has developed practical frameworks for improving decision-making, reducing administrative overhead, and increasing what he calls "decision velocity". In this episode, Barry explains why AI adoption fails when companies focus on tools instead of behaviour change, why judgment is becoming the most important human skill, and how teams can use AI to improve collaboration rather than replace people. Key takeaways  — Most AI transformations fail because organisations start with tools instead of behaviours. Installing AI software does not change how people work, make decisions or collaborate.  — The most effective AI use cases amplify a person’s natural way of working. Barry realised he produced better writing by talking through ideas and using transcription tools instead of forcing himself into traditional writing workflows.  — Capturing meetings, conversations and decisions as structured data creates long-term organisational intelligence. Every interaction becomes a reusable asset that improves preparation, follow-through, and future decision-making.  — Leaders must role-model AI adoption themselves. Organisations see better outcomes when executives openly experiment with tools, share lessons learned, and create psychological safety around adoption.  — Decision velocity matters more than raw productivity. Teams improve when they arrive prepared, make decisions faster, reduce reversals, and spend more time solving meaningful problems instead of handling administration.  — AI should be used to challenge thinking, not replace it. The most valuable prompts ask for blind spots, alternative scenarios, and pressure tests rather than definitive answers.  — Teams working with AI outperform individuals working with AI. Barry cites research showing that collaborative ideation with AI produces significantly stronger outcomes than isolated use.  — Productivity gains are meaningless if they simply create more exhaustion. The real opportunity is creating space for reflection, slow thinking, and better judgment.  — Judgment is the critical human capability organisations cannot outsource. If people stop exercising judgment and rely entirely on AI-generated answers, they gradually erode their ability to make decisions under uncertainty. Chapters  1:03 — Building AI companies at Nobody Studios  3:16 — Why AI transformations fail  5:05 — The danger of focusing on tools  6:35 — Discovering natural workflows with AI  8:51 — Turning conversations into data assets  12:02 — Measuring successful AI adoption  13:14 — Why leaders must role-model behaviour change  18:39 — Decision velocity as a leadership metric  21:33 — Escaping administrative overload  23:02 — Why leaders need time to think  26:54 — What CFOs are worried about  28:08 — Can AI replace startup teams?  29:45 — Why distribution still matters most  33:13 — Capturing and synthesising ideas with AI  34:38 — Using AI to challenge your thinking  37:11 — Avoiding top-down AI-driven strategy  39:00 — Why teams plus AI outperform individuals  42:31 — The problem with AI-generated certainty  43:12 — Preserving human judgment  44:55 — Hiring for judgment and decision-making  47:19 — Final reflections on leadership and AI Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    48 min
  2. May 20

    How PMs can win with open source - Dan Ciruli (Product Leader, Nutanix)

    Dan Ciruli is VP and General Manager of Cloud Native at Nutanix. A computer science graduate of UC Berkeley, Dan spent a decade in engineering before pivoting to product management in 2003, a role that barely had a name when he started. Since then he has held product leadership positions at EMC and Google, where he was part of the team that helped create Kubernetes and open source Google's cloud infrastructure. He was a founding member of the OpenAPI Initiative and a steering committee member for the Istio service mesh project, and has spent the last two decades with one foot in commercial product development and one in the open source community. In this episode, Dan explains why open source is not a charity exercise, how companies actually make money from code they give away for free, and what product managers get wrong when they tell their engineers to avoid it. Key takeaways — Open source is not crowdsourcing from individuals — much of the contribution comes from companies investing on the clock, because broad adoption benefits everyone more than proprietary lock-in. — The CNCF succeeded because it created a neutral space where the largest and smallest organisations felt equally safe contributing and consuming. That structure — not the code itself — is what made cloud native computing universal. — Being a product manager in open source requires the same core instinct as any other PM role: understanding the why. The difference is that your engineers may work for a competitor, and your roadmap is not entirely yours to control. — AI is multiplying the capability of both good actors and bad actors in open source security. The answer is not to slow adoption but to keep a credible human in the loop — someone with accumulated trust, judgement and accountability. — Before open sourcing your own work, be clear on how your company will make money, articulate it concisely for leadership, and then find at least one other organisation — even a competitor — willing to join you. A consortium signals a standard. A solo release signals a gamble. Chapters 1:16 — From engineering to product management 3:11 — Bridging open source and commercial work 5:05 — The origin of Kubernetes at Google 6:35 — How Nutanix embraces open source 7:16 — The crowdsourcing misconception 8:51 — Why the CNCF changed everything 11:25 — Building a defensible moat in open source 12:13 — The business models behind free code 14:18 — Managing roadmaps you don't fully control 15:04 — When your competitor writes your code 16:04 — The CEO who wore his secrets around his neck 18:13 — Developing an open source strategy 19:37 — The one question every PM must ask 22:44 — What is the CNCF? 23:34 — AI, open source and the security arms race 29:45 — Chop wood, carry water: the human in the loop 31:48 — Advice for PMs running open source products 33:15 — Harnessing a community you don't manage 34:38 — Should you open source your own work? 36:35 — How messy does it really get? 39:33 — Linux is an anti-pattern Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    42 min
  3. May 13

    What I learned from unbuilding products and systems in the Public Sector - Ayushi Roy (Product Leader)

    In the private sector, product teams pick their customers, generate demand, and ship into something close to a green field. In the public sector, none of that holds. Ayushi Roy — Chief Program Officer at New America's New Practice Lab and a lecturer at the Harvard Kennedy School — joins Randy to unpack what changes when your user base is already sitting in front of you, your scrutiny is congressional, and the right answer is sometimes to delete ten systems rather than build an eleventh. Drawing on her work on IRS Direct File, the Children's Health Insurance Program (CHIP), the Illinois childcare voucher system, and a text-based 911 alternative that rolled out to 800,000 students across 13 universities, Ayushi makes the case for a distinct public-sector product playbook: thin-slicing for safe failure, designing for the lowest digital denominator, separating design problems from engineering problems, and treating unbuilding as a first-class option. Chapter markers 01:48 — From aid monitoring in Jordan to digital delivery 03:37 — Why she built a text-based alternative to 911 06:33 — From a rollout to 800,000 students to Oakland City Hall 08:58 — What the New Practice Lab does, and what a CPO does inside a think tank 11:06 — Why private-sector product playbooks don't transliterate 14:03 — No marketing, no early adopters: latent demand and the curb cut effect 14:40 — Oakland's eviction tool, MacBooks, and the lowest digital denominator 17:30 — Thin-slicing IRS Direct File without losing Congress 22:36 — Building executive sponsorship that allows safe failure 23:41 — Product vs service: the rest of the job that isn't writing code 26:09 — Illinois childcare vouchers: when modernising the form makes things worse 29:22 — Design problems, engineering problems, and the laptop-hinge analogy 33:18 — Can AI prototyping close the policy–implementation gap? 35:40 — The FAFSA simplification crisis and the case for bilingual builders 37:31 — Unbuilding: how a request for a 15th CHIP system became one to remove ten 41:18 — What keeps her going Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    44 min
  4. May 6

    Everything you need to know about product messaging— Diane Wiredu (B2B, SaaS, Marketing, leader)

    In this podcast episode, Diane Wiredu, Founder and Messaging Strategist for Lion Works, underscores the significance of this key element. Diane breaks down a step by step guide on effective messaging, while also providing insights on engaging customers and growing products. Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    41 min
  5. Apr 29

    AI ate their search traffic. Here's what Springer Nature built instead — Prathik Roy

    Prathik Roy is Product Director for Data and AI Solutions at Springer Nature, one of the world's largest academic publishing companies. A quantum chemist and material scientist by training, he spent years in R&D before gravitating towards product management — and has spent the past 12 years helping publishers understand the value locked inside their content. In this episode, Prathik makes the case that publishers are sitting on some of the most strategically valuable data in the world, and that most of them are only beginning to understand what that means in the age of AI. In this episode, we cover: (00:00) Introduction: from quantum chemistry to product management (05:00) The Schrödinger problem: why content value is increasingly unknowable (08:00) How traditional publishing metrics worked — and why they broke (11:30) The ChatGPT moment and its impact on scientific publishing (15:00) Paywalls, subscription models, and the shift to data licensing (21:30) How scientific content earns its quality — and why AI cannot just follow the citations (26:00) Why AI developers want bullet points — and what that means for content structure (29:00) New monetisation models: tokens, outcomes, and data as a service (33:00) Rights management: rights in, rights out, and why the prohibited section matters (36:30) Measuring content value when your users live inside AI systems (38:00) What to do with your content archive: extraction, licensing, and prediction marketsOur Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    41 min
  6. Apr 22

    How to connect vision, strategy, and execution - Martin Eriksson (Author, The Decision Stack)

    Martin Eriksson is a Product Leader, Co-founder of Mind the Product and ProductTank, and Author. His new book, The Decision Stack, offers a mental model for connecting every layer of organisational strategy — from vision to the decisions teams make every single day. We discuss: — Why 95% of employees cannot name their organisation's strategy — and what that costs — The five questions every company must be able to answer, from vision to principles — Why strategy is the most commonly missing layer in the stack, and why exec teams are often reluctant to fill it — How to challenge upwards and surface strategic gaps without calling leadership out — Why empowering teams without context sends them running in every direction — How principles — not values — are the tool that eliminates recurring debates — The "this or that" technique for making trade-offs visible across a team — Why you cannot communicate strategy often enough Chapters — 00:00 Introduction — 01:11 Martin's background in product — 02:19 The origin of The Decision Stack — 03:44 The five questions the stack answers — 04:27 Why strategy is most often missing or unclear — 08:18 Who should be making strategic decisions — 09:44 Time horizons: how long should strategy last — 11:43 Using the decision stack in practice — 13:36 How to surface gaps from lower in the organisation — 16:01 Why context is the prerequisite for empowerment — 19:32 How the stack reduces decision-making overhead — 21:04 Language, frameworks, and avoiding rigidity — 23:43 Where to start: top-down or bottom-up — 26:34 Fractal stacks and scaling across teams — 28:44 Strategy for maintenance work and existing products — 31:41 The role of principles at the foundation of the stack — 33:38 How principles emerge — top-down and bottom-up — 37:07 The "this or that" technique for surfacing trade-offs — 39:26 Communicating strategy continuously across the organisation — 43:34 The most common mistake when getting started Featured links The Decision Stack — Martin's new book: https://www.thedecisionstack.com/ The trade-off poll tool mentioned in the episode: https://thisorthat.thedecisionstack.com/ ProductTank:  Martin Eriksson on LinkedIn: https://www.linkedin.com/in/martineriksson/ HBR: The Office of Strategy Management — source of the 95% statistic cited in the episode: https://hbr.org/2005/10/the-office-of-strategy-management Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    45 min
  7. Apr 15

    The document that can replace PRDs — Rags Vadali (Founder & CEO, floto.ai)

    What does product management look like when your engineers aren't writing code? Rags Vadali, founder of Floto and former PM at Google and Meta, joins Lily and Randy to talk about how building AI-native products has completely inverted his process. No PRDs, prototypes before specs, and a new artefact at the centre of it all: the Product Experience Document (PXD). They get into why the real product when you're building an agent is the experience layer on top of it, how synthetic personas work (and where they don't), and what discovery still requires that AI can't replace. Plus: what product sense means when everyone on your team is shipping code. Chapters  0:00 What is a product when you're building an agent? 1:00 Guest intro: Rags on getting into product at Google, YouTube, Meta, and now founding Floto 3:33 How the team at Floto actually works — and why it's "completely upside down" 6:01 Why building AI products forced a process inversion (and why speed made it necessary) 7:11 Agents and the experience layer: redefining what the product actually is 9:39 Running two to three products in parallel, and throwing away 50–60% of what gets built 14:31 Discovery principles that haven't changed — and the ones AI is helping with 18:15 Synthetic personas: where they work, where they don't, and the insight from flipping the question 22:03 The Product Experience Document (PXD): genesis, philosophy, and why it's not a PRD 25:57 Experience principles: encoding how it should feel to talk to an agent 27:06 Good, bad, ugly: why example interactions and anti-patterns are critical 28:55 Critical moments and closing conversations: designing the arc 33:33 Where this way of working applies — and where it doesn't 35:10 Hiring for product sense: why it now applies to every role 39:43 Final advice: what product people should not stop doing Featured Links Product Experience Document: https://docs.google.com/document/d/15kCm8ZcPqY12174WjyfuVLhrWOXGGqnB1vow7o_2ZqI/edit?tab=t.0#heading=h.l62rzxz2fw6v Follow Rags on LinkedIn: https://www.linkedin.com/in/ragsvadali/ Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    42 min
  8. Apr 8

    What I learned from an industry pivot - Kate Kempe (Director of Product, International Baccalaureate)

    Kate Kempe made the leap from 13 years at Amazon — most recently leading Alexa's screened products — to head up product at the International Baccalaureate, an NGO with no established product function. In this episode, she talks through what that transition actually involved: finding focus during a job search through Phil Terry's Never Search Alone methodology, reconciling Amazon instincts with a slower-moving, mission-driven organisation, and learning to be interested rather than interesting when you're the new person trying to make an impression. Chapters 01:07 — Kate's introduction 01:37 — From arts degree to Amazon: career origins 03:30 — Why leave Amazon? Finding the IB opportunity 05:08 — Never Search Alone: how the job search council works 10:37 — Building a personal inventory before committing to a role 13:38 — Amazon vs the IB: culture, pace, and decision-making 16:10 — Making the case in a mission-driven organisation 19:02 — Influence and persuasion — the "bus" analogy 23:44 — Building a product function from scratch 25:10 — Shifting from project delivery to product health 29:45 — Crossing domains: how to land and establish yourself 35:26 — Be interested, not interesting 37:50 — Advice for big tech → mission-driven transitions Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    41 min
4.7
out of 5
35 Ratings

About

The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

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