Mental health journey in dispatch: Anna and Kasey from 911 Delta on training, trauma, and resilience

Kyle is joined by Anna and Kasey from the 911 Delta Podcast to explore the distinct pressures on dispatchers. They share personal stories of traumatic calls, stress management techniques, and the critical need for mental health training. The episode also goes into the recruitment and retention crisis in the industry, the effects of PTSD on families, and the importance of community support. (0:00) Introduction and discussion on vicarious trauma (0:17) Welcome and introduction of guests Anna and Casey from 911 Delta podcast (1:40) Kyle Goodnight's background as a paramedic and respiratory therapist (7:19) Discussion on response times and the role of dispatchers in patient care (13:09) Kyle shares his first childbirth delivery experience as a paramedic (16:02) Dispatcher stress and the need for more mental health support (24:43) The negative impact of using traumatic calls as training for dispatchers (27:20) Kasey shares her personal struggles post-dispatching (33:05) Kyle Goodnight explains the importance of understanding your ACE score (39:10) Kasey asks Kyle for advice for those considering a career in public safety (45:24) The future of the E11evate podcast (58:23) The therapeutic aspect of podcasting about mental health issues (1:03:14) Wrapping up the episode and a reminder to share the podcast