Art of Supply

Kelly Barner, Art of Procurement
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Art of Supply Podcast

Art of Supply, hosted by Kelly Barner, draws inspiration from news headlines and expert interviews to bring you insightful coverage of today’s complex supply chains.

  1. 2 DAYS AGO

    Developing and Deploying Digital Empathy

    “Digital empathy is the ability to humanize customer behaviors, preferences, and aspirations through the connection between human-centered data, insights, and the meaningful customer engagement powered by those insights.” - Brian Solis, Forbes Contributor Despite the fact that AI and automation seem to dominate business discussions, we haven’t stopped talking about relationships and soft skills. As the work environment and working conditions become increasingly digital, what sort of role does that carve out for empathy?  While sympathy politely expresses appropriate concern, empathy feels with you. It is a shared experience, allowing emotions to become ‘contagious’ in a way. That may be a natural response in our personal lives, but what does empathy look like in the context of digital innovation and disruption?  In this episode of Art of Supply, Kelly Barner considers empathy in the digital world: Why digital empathy may be the missing ingredient in a leading customer experience  Embedding empathetic practices and success factors into digital transformation journeys How empathy and human connections - when leveraged right - can serve as a source of unbeatable competitive advantage. Links: Kelly Barner on LinkedIn Art of Supply LinkedIn newsletter  Art of Supply on AOP Subscribe to This Week in Procurement

    24 min

  2. 19 SEPT

    Evaluating India as a Viable Alternative to China w/ Samir Kapadia

    “Folks from Dell to HP to Nike to Hasbro to Sony to Apple to Google to Goldman, they're all looking back at India and saying, let's go double down, triple down and build a presence here.” - Samir Kapadia, Managing Principal at Vogel Group and Founder and CEO at India Index Most companies are obsessed with moving their supply chains out of and away from China - whether it is for regulatory, risk, or human rights-related reasons. That obsession is so strong, that in some cases, they are willing to embrace an “ABC strategy” as you will hear from this week’s guest: anywhere but China. Samir Kapadia is a managing principal at Vogel Group, a lobbying and trade organization based in Washington, D.C. In 2019 and in 2020, he was ranked the number one tariff exemption lobbyist in Washington D.C.. Samir is also the founder and CEO of a B2B marketplace called India Index, which helps U.S. companies source from India, so he is uniquely qualified and also entirely willing to be honest about the opportunities and challenges of looking to India as an alternative to China. In this episode of the Art of Supply podcast, Kelly Barner takes the opportunity to ask Samir for his professional opinion on: Why China looms so large over global supply chains The mindset and culture that play into corporate decisions about where to source internationally, and when to make a change Reasons India deserves serious consideration as an alternative to China as well as what companies should be aware of before they make new plans Links: Samir Kapadia on LinkedIn Kelly Barner on LinkedIn Art of Supply LinkedIn newsletter  Art of Supply on AOP Subscribe to This Week in Procurement

    49 min

  3. 12 SEPT

    Advancements & Adjustments in the GE Appliances Supply Chain

    “The way we were running distribution, the processes we were using, it wasn’t a matter of, ‘Well, just incrementally improve what you’ve got.’ “We needed to rethink, take a step back and say, ‘Are we really set up the way we need to be set up?’” - Marcia Brey, VP of Logistics for GE Appliances (via the WSJ) GE Appliances recently made news for a series of planned investments in their supply chain. As interesting as their efforts are today, they are the next step in an ongoing series of advancements and adjustments… and advancements and adjustments. Now owned by Haier, a Shanghai-based company, GE Appliances has been on both sides of the outsourcing - reshoring divide. As they respond to macro conditions and competitive pressures, their supply chain is what connects production with customers, and the top line with the bottom, regardless of continual change.  In this episode of the Art of Supply podcast, Kelly Barner addresses three key questions about their operation: Is GE Appliances really (successfully) reshoring manufacturing? How is the Department of Transportation’s FLOW program helping them manage potential supply chain disruptions? What role do metrics play in how they manage high stakes decisions about labor and inventory? Links: Kelly Barner on LinkedIn Art of Supply LinkedIn newsletter  Art of Supply on AOP Subscribe to This Week in Procurement

    25 min

  4. 5 SEPT

    Proposed Patent Rule Changes and their Impact on Innovation w/ Wen Xie

    Procurement and supply chain professionals rely upon competitive market dynamics. After all, competition drives innovation, cost savings, efficiency, and - profit. Anything that changes the dynamics around the benefits associated with disclosed innovation has the potential to alter how companies invest, how much of that information they make public, and, ultimately, the value and diversity of solutions available to consumers of all kinds. In this week’s episode of Art of Supply, Kelly Barner welcomes back Wen Xie. Wen is a Washington D.C-based patent attorney who is tuned into how changing policies and regulations alter the value proposition associated with the patent process, one that exists to benefit the general public in exchange for certain protections. In this episode of the Art of Supply podcast, Kelly and Wen discuss: The basic premise behind the current U.S. patent system Pending changes to how the government gets involved in patents they invested to support How changes in cost and associated protections may affect how and when companies invest in patents Links: Wen Xie on LinkedIn Guarding Private Incentive to Innovate featuring Patent Attorney Wen Xie Kelly Barner on LinkedIn Art of Supply LinkedIn newsletter  Art of Supply on AOP Subscribe to This Week in Procurement

    35 min

  5. 29 AUG

    The (Lost) Art of Accepting Criticism

    “The trouble with most of us is that we would rather be ruined by praise than saved by criticism.” - Norman Vincent Peale The Art of Supply podcast regularly covers topics that come with a bit of discomfort: allegations of child labor and greenwashing, the role of government regulations in bringing about change, and China, and absolutely anything to do with China. It isn’t possible to talk about topics like these without getting feedback, and that feedback often takes the form of criticism. In this episode, Kelly Barner takes a break from the usual coverage of news stories and expert interviews to talk about criticism, and how its inevitability shapes her content and makes it better. Listen to this week’s episode of Art of Supply to hear about:  The Art of Supply content creation process  The differences between welcome criticism and the criticism we intentionally avoid Our philosophy on receiving criticism  And why covering these complex topics is so important that it is worth the risk  Links: Kelly Barner on LinkedIn Art of Supply LinkedIn newsletter  Art of Supply on AOP Subscribe to This Week in Procurement

    21 min

  6. 22 AUG

    Freight Electrification as a Service w/ Ian Rust

    There are a lot of preconceived notions about the barriers preventing electrified road freight from becoming mainstream. It is seen as too difficult, expensive, complicated, inefficient, and more. Most of those perceptions are based on the approaches to electrified trucking that have been tried so far. Perhaps by taking a different approach we can advance the transition away from diesel. In this episode of Art of Supply, Kelly Barner speaks with Ian Rust, the Founder and CEO at Revoy, a company looking to make electric-powered freight transport possible and affordable at scale. Rather than doing a one-for-one trade from diesel-powered to electric, he recommends being more flexible, more innovative, and more creative. Listen to their conversation to hear: Why we need to accept trucking as a foundational part of freight, and introduce changes with care The common objections Ian hears to the idea of electric trucking and his response to them Where and how regulations can support the transition from diesel to electric, and when private industry should be allowed to do what they do best Links: Ian Rust on LinkedIn Kelly Barner on LinkedIn Art of Supply LinkedIn newsletter  Art of Supply on AOP Subscribe to This Week in Procurement

    43 min

  7. 15 AUG

    Fishing for Truth in the Seafood Supply Chain

    Companies and consumers regularly rely on product descriptions to decide whether or not to make a purchase and to determine the right price for that product.  In the case of seafood, those descriptions and tiers create choices for consumers, but they also provide a built in incentive for fraud at scale. Any time someone is willing to pay a higher margin for a premium product, someone else is willing to turn that into an opportunity for profit. The problem is so widespread, that estimates suggest between 20 and 40 percent of all seafood sold in the United States is mislabeled. In this episode of the Art of Supply podcast, Kelly Barner covers some stinky problems in the seafood supply chain: The most common sources of fish fraud How technology is being used to combat widespread deception and ensure consumer safety Lessons from the seafood supply chain that we can apply in other industries  Special thanks to Joseph Barner for his help in making this episode possible. Links: Kelly Barner on LinkedIn Art of Supply LinkedIn newsletter  Art of Supply on AOP Subscribe to This Week in Procurement

    27 min

  8. 8 AUG

    Orchestrating the Chaos of Retail Fulfillment w/ Mike Robinson

    “Every time I don't have a delivery truck stop in front of your house, 800 grams of CO2 is never created.” - Mike Robinson, Head of Retail Solutions and a Founding Member at The Eighth Notch (T8N) The ecommerce boom of the last few years has led to new business models and consumer experiences, but it has also added to the number of packages being delivered each day. Does the number of packages correlate to the number of items ordered? No, it does not. Placing an online order for 7 items of clothing from one company could result in 1 package, or 2, or 3, 4, 5, 6, or 7. More packages means more tracking for the consumer, more risk of porch pirates, more doorbell rings, more packages sitting out in the rain. It also increases the number of delivery trucks on our streets, the emissions from those trucks, and the amount of packing material. In this episode of Art of Supply, Kelly Barner interviews someone who is willing to propose a solution. Mike Robinson is Head of Retail Solutions and a Founding Member at The Eighth Notch (T8N). He has deep retail experience including time at Macy’s and as an advisor to The Gap. Now he is attacking the chaos of retail fulfillment.  Listen to this episode to hear Mike explain: Why retail fulfillment is currently so fragmented The range of benefits associated with synchronizing the post-checkout customer experience Changes in thinking and customer conditioning that will need to take place before these benefits can be realized Links: Mike Robinson on LinkedIn Kelly Barner on LinkedIn Art of Supply LinkedIn newsletter  Art of Supply on AOP Subscribe to This Week in Procurement

    50 min
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About

Art of Supply, hosted by Kelly Barner, draws inspiration from news headlines and expert interviews to bring you insightful coverage of today’s complex supply chains.

Information

  • Creator
    Kelly Barner, Art of Procurement
  • Years Active
    2022 - 2024
  • Episodes
    131
  • Rating
    Clean
  • Copyright
    © Copyright (c) Art of Procurement
  • Show Website
    Art of Supply

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