S3E5: Leading a support team through the ins and outs of AI with Mercer Smith

Klaus’ guest this episode is Mercer Smith. Mercer is a dynamic and driven CX leader who has worked with companies like Wistia, Atlassian, Trello and now PartnerHero. Mercer likes to empower customer service teams, so we talk about what that looks like in an era of change. How do you persuade a team to embrace AI when they are wary? How do you embrace AI if you are wary? Find the full transcript and show notes here: klausapp.com/blog/quality-conversations-mercer-smith