TIQUE Talks

Robin Bradley and Jennifer Jacob
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  • CHAQUE SEMAINE
TIQUE Talks

Welcome to TIQUE Talks Podcast - a live-workshop style travel business podcast packed with actionable step-by-step tips that are helping hundreds of travel advisors redefine success, grow their bottom line, and find balance in their business. Join us, Florida-based business partners Robin Bradley and Jennifer Jacob, for value-packed, hilarious conversations and impactful interviews with other industry leaders. With every episode, our mission is to empower you with information, expand what you think is possible for your travel business, and hopefully make you laugh along the way! We are honest, open, and above all, human. We are committed to learning right alongside of you so that we can all find more balance, joy, and peace while pursuing those big, scary business goals. Whether you are brand new to the industry, have a side-hustle, or you are growing a travel booking empire, this is the show for you. Join us for new episodes every Tuesday!

  1. -2 J

    101. When and How to Piece An FIT Together On Your Own with Beth Pelleteri

    Beth Pelleteri from Rhode to Travel joins Jennifer to share her expert advice on building customized itineraries without the need for Destination Management Companies (DMCs) or wholesalers. Together, they discuss the benefits of direct booking methods, when to consider partnering with a DMC, and best practices for handling last-minute requests and remote destinations. The conversation also dives into managing client expectations, understanding cost considerations, and the importance of having a solid workflow. Whether you're new to planning FIT travel or looking to enhance your skills, this episode is packed with insights to help you confidently design bespoke travel experiences!   About Beth Pelleteri: Beth has been an advisor for over 13 years. She started as a retail advisor for a large brick + mortar company, and finally took the leap to open her own agency in 2020! Her focus is on couples, unique FIT vacations with lots of food + local experiences. Beth has spent her entire career traveling all over the world. COUNTLESS FAM trips, personal vacations, conferences, and more. She is currently a part of the Upannaway team with Departure Lounge, and has surrounded herself with the smartest, savviest, coolest advisors on the planet.    rhodetotravel.com     Today we will cover:  (01:15) Beth's background and experience as a travel advisor  (05:10) When to use a DMC or wholesaler  (10:50) Planning travel in familiar destinations  (16:55) The role of DMCs in complex itineraries  (25:30) Gaining experience and learning from mistakes  (28:15) Quick turnaround and last-minute planning  (31:00) Balancing commissions and client satisfaction  (38:35) Leveraging workflows for efficiency  (45:45) Collaborating with concierges and suppliers  (53:50) Common mistakes and lessons learned     SHOP THE WORKFLOW TEMPLATES tiquehq.com/shop   The Legal Paige - Travel Advisor Contract Use code TIQUE10 for 10% off! _____   JOIN OUR NICHE COMMUNITY: tiquehq.com/niche  FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    1 h 3 min

  2. 5 NOV.

    100. TIQUE Tells All: Answers to Your Burning Questions

    In this special 100th episode of Tique Talks, Robin and Jennifer celebrate the podcast’s incredible journey - over 200,000 downloads and a thriving community! They reflect on the lessons learned along the way and answer questions from listeners, covering topics like common mistakes new travel advisors should avoid, the importance of defining your ideal client and managing expenses strategically, and setting boundaries for sustainable business growth. They also discuss the pros and cons of using a personal vs. business Instagram account, the benefits of building strong supplier relationships, and MUCH more! This milestone episode is packed with advice and inspiration - perfect for advisors looking to refine their strategies and scale their travel business.    Thank you for being on this journey and here’s to 100 more episodes!     Today we will cover:  (02:25) 5 mistakes to avoid as a new travel advisor  (11:30) The most important advice for new advisors  (15:10) Personal vs. business Instagram account  (20:40) Instagram strategies; creating a personal brand   (24:30) Charging fees for returning clients  (28:30) Brand audits; Turning to others for feedback  (33:00) Making travel your full-time job; finding a bookkeeper or accountant  (38:15) Top 3 ways to increase client inquiries  (44:15) Biggest mistakes and overcoming them  (53:50) The importance of niching down     Listen to Episode 41: What We'd Do Today If We Started Our Travel Business Over (Part 1)   Listen to Episode 99: Creating Invoices That Protect Your Business     NICHE - Join an interactive membership for travel advisors wanting the community, education, & support to grow their business.   NOVO - The ultimate online banking system perfect for travel advisors on the go. _____   FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    59 min

  3. 29 OCT.

    99. Creating Invoices That Protect Your Business

    Dive into a topic that might not sound overly exciting but is essential for protecting your business – client invoicing. Jennifer and Robin discuss topics such as charging planning fees, setting limits on proposal revisions, and making sure your services are super clear so clients know exactly what they’re paying for. They also share tips on managing supplier invoices (because nobody likes those surprise mistakes) and why getting digital signatures for changes is a total lifesaver. And of course, they get into the nitty-gritty: clear terms and conditions, disclaimers for extra costs, and all the documentation you need to cover your bases. Bottom line? Client invoices aren't just about getting paid – they’re about saving yourself stress and keeping your business running smoothly. Hit play to learn more!     Get the Sample Client Welcome Guide & Service Suite!   The Legal Paige - Travel Advisor Contract Use code TIQUE10 for 10% off!   Shop the Client Communication Templates!     Today we will cover:  (01:20) Clearly defining your service levels  (05:55) Itemizing fees; tracking your time  (13:10) Supplier invoices and safeguards  (16:15) Building detailed invoice templates  (18:20) Including terms and conditions in invoices  (21:55) Humanizing your business practices  (24:20) Managing client expectations  (26:05) Supplier terms and conditions  (29:10) Handling changes and cancellations  (33:10) Legal considerations and client agreements  (39:30) Common invoicing mistakes to avoid   _____     JOIN OUR NICHE COMMUNITY: tiquehq.com/niche FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    48 min

  4. 22 OCT.

    98. What I Wished I Had Known About Email Marketing with Kaytee Fisher

    When you stay top of inbox, you stay top of mind. Kaytee Fisher of Moxie and Fourth is back to share her knowledge on all things email marketing. Learn about the importance of audience engagement, staying 'top of inbox,' and the synergy between email marketing and social media. Dive into advanced techniques like audience segmentation, creating effective nurture sequences, and balancing promotional emails with engaging content. Kaytee also reveals her top resources and services, including mini-training sessions, custom solutions, and an upcoming guided program. Tune in for ample advice perfect for both beginners and seasoned advisors looking to elevate their email strategies!   Connect with Kaytee Fisher: moxieandfourth.com Sign up for Flodesk Check out Interact      Today we will cover:  (01:25) Kaytee’s journey from nurse to business owner  (07:05) The mindset behind successful email marketing  (08:30) Maintaining consistency and building trust  (16:10) Audience segmentation and personalization  (21:00) Examples of effective email campaigns; lead generation   (26:25) Infusing your personality into emails  (30:30) Cleaning up your email list; strategies for improving email open rates  (36:10) Understanding and implementing nurture sequences  (46:30) 4 tips for effective email marketing  (49:19) The DIY and The List Launch Essentials     WORKFLOW TEMPLATES Create an enjoyable booking experience for every one of your travel clients   THE LEGAL PAIGE Use code TIQUE10 for 10% all purchases _____   JOIN OUR NICHE COMMUNITY: tiquehq.com/niche  FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    53 min

  5. 15 OCT.

    97. Replay: How To Articulate What You Do As A Modern-Day Travel Advisor

    In light of recording challenges due to Hurricane Milton, Robin and Jen are replaying this fan-favorite episode!    “Travel agents still exist?” - There’s no doubt, we've all been asked this question. Honestly, it can feel impossible to summarize everything that a travel advisor does in the few seconds that we have to respond to that question. Many people now believe they can plan and book their own trips using the internet and online reviews. However, advisors offer much more than just booking services! In this conversation, Robin and Jennifer chat about breaking down advisor stereotypes, easing the stress of planning trips, and how technology has reshaped travel planning. They also provide tips for building strong client relationships, managing unexpected bumps along the way, and addressing common concerns about cost. If you've stumbled over explaining why someone should work with an advisor versus booking a trip on their own, this episode is for you!     Today we will cover:  (02:10) Challenges and evolution in the travel industry  (07:00) The human touch in planning travel  (22:30) The value of modern travel advisors  (28:00) Airbnb annoyances; travel influencers and misleading perceptions  (42:35) The importance of building relationships  (46:25) Addressing cost misconceptions     Get started with Planoly! _____     JOIN OUR NICHE COMMUNITY: tiquehq.com/niche FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    53 min

  6. 8 OCT.

    96. What To Do NOW To Prepare Your Business For The Holidays

    The holiday season is fast approaching - are you ready to take a well-deserved break without worrying about your business? In this episode, Robin and Jennifer share must-know strategies for travel advisors to prepare for a stress-free holiday. From setting up automated responses and delegating tasks to expressing gratitude to clients, they cover everything you need to step away with confidence. Plus, they dive into the importance of setting clear boundaries with clients, automating workflows, and crafting a comprehensive coverage plan. Tune in for all the tips to keep your business running smoothly while you enjoy a peaceful, relaxed holiday!     Today we will cover:  (02:00) Showing appreciation during the holidays  (03:45) Setting your ‘out of office’ and communicating with clients  (06:30) Creating a checklist of to-do tasks  (09:00) Choosing a backup point of contact and delegating tasks  (18:30) Setting boundaries; utilizing WhatsApp for client communication  (25:30) Decluttering and organizing your workspace  (27:45) Automating your email inbox     Listen to Episode 03: Preparing To Go OOO? Do These Things First   SEMI CUSTOM BRAND KITS   TONIC Get 15% off your purchase when you use the code, TiqueSentMe _____   JOIN OUR NICHE COMMUNITY: tiquehq.com/niche FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    39 min

  7. 1 OCT.

    95. Automating Your Social Media With ManyChat

    Ready to turn social media followers into loyal customers without spending hours in your DMs? Jennifer and Robin share the many benefits of ManyChat, an automation tool designed to enhance engagement on Instagram through chat funnels and automated responses. It's an effective way of creating engagement to boost your profile, as well as deliver tailored information to an engaged audience. The tool, popular among online marketers like Jenna Kutcher and Amy Porterfield, helps brands interact more personally, creating a deeper sense of connection and loyalty. Learn how you can streamline your communication, save time, and still deliver that bespoke service your travel clients love!   Sign Up to Manychat! Today we will cover: (01:20) Understanding ManyChat and how it works (05:40) The psychology behind ManyChat; building like, know, trust (14:40) Advanced features; flow-builder, FAQs (22:20) How travel advisors can use ManyChat (31:15) Tips for creating effective prompts THE SIGNATURE BRAND A brand suite built on strategy to ensure that your visual identity is cohesive, professional, and attracting your dream clients.   TONIC Get 15% off your purchase when you use the code, TiqueSentMe _____ JOIN OUR NICHE COMMUNITY: tiquehq.com/niche FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehqCHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    35 min

  8. 24 SEPT.

    94. How To Recover From Negative Feedback

    Ever felt crushed by a bad review? Robin and Jennifer know the feeling. This conversation tackles how to turn those tough moments into learning opportunities. The ladies discuss how to process negative feedback without taking it personally and offer practical steps for recovery. Learn how to remove emotion from reviews, show appreciation for the feedback, and offer remedies such as future trip credits or small gestures. Whether it's because of something that was out of your control or maybe a genuine mistake, a negative review can be pretty discouraging. Hit play and get all the tips for turning challenging situations into positive outcomes!     Today we will cover:  (01:20) Normalizing bad reviews  (06:00) How Tique transformed their Workflow Templates after negative feedback  (11:10) Dealing with disappointment; removing emotion from reviews  (19:20) Responding the negative feedback; empathize, explain, and options  (29:50) Showcasing your value and learning from mistakes  (33:20) Service recovery; ways to remedy the situation     Listen to Episode 91: What You Wish You'd Always Known About Booking Airfare with Lary Neron     THE SIGNATURE BRAND A brand suite built on strategy to ensure that your visual identity is cohesive, professional, and attracting your dream clients.   TONIC Get 15% off your purchase when you use the code, TiqueSentMe _____     JOIN OUR NICHE COMMUNITY: tiquehq.com/niche FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    40 min
Tout afficher (101)

À propos

Welcome to TIQUE Talks Podcast - a live-workshop style travel business podcast packed with actionable step-by-step tips that are helping hundreds of travel advisors redefine success, grow their bottom line, and find balance in their business. Join us, Florida-based business partners Robin Bradley and Jennifer Jacob, for value-packed, hilarious conversations and impactful interviews with other industry leaders. With every episode, our mission is to empower you with information, expand what you think is possible for your travel business, and hopefully make you laugh along the way! We are honest, open, and above all, human. We are committed to learning right alongside of you so that we can all find more balance, joy, and peace while pursuing those big, scary business goals. Whether you are brand new to the industry, have a side-hustle, or you are growing a travel booking empire, this is the show for you. Join us for new episodes every Tuesday!

Informations

  • Création
    Robin Bradley and Jennifer Jacob
  • Années d’activité
    2023 - 2024
  • Épisodes
    101
  • Classification
    Tous publics
  • Copyright
    Copyright © 2022 TIQUE LLC. All Rights Reserved.
  • Site web de l’émission
    TIQUE Talks

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