154: The Customer-Centric Mindset with Jay Nathan (EVP/CCO at Higher Logic, Co-Founder of Gain, Grow, Retain)

If you are in any roles in the post-sales Customer Success, or Account Management world, you have most likely heard of this week’s guest. This week’s guest started his journey studying Information Systems and Software Engineering before making the shift into Professional Services, Support, and Customer Success. 

Most recently, he is the Executive VP of Corporate Market and Chief Customer Officer at Higher Logic, an industry leader in cloud based engagement platforms where their data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities, marketing automation, and much more. 

In his spare time, he takes that same love for community, and helps others on their journey to Gain, Grow, and Retain their customers. This week’s guest is the heart of Mount Pleasant, South Carolina, Mr. Jay Nathan. In this week’s episode, we discussed:

• Customer Centric Mindset

• Natural Curiosity For Customers

• Lessons From Duke Energy (Large Enterprises and Heavy Process)

• The Start of The Largest CS Community

• Using Your Own Product

• Much More! 

Please enjoy this week’s episode with Jay Nathan.

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I am now in the early stages of writing my first book! In this book, I will be telling my story of getting into sales and the lessons I have learned so far, and intertwine stories, tips, and advice from the Top Sales Professionals In The World! As a first time author, I want to share these interviews with you all, and take you on this book writing journey with me! 

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