165. The Trust Equation: Transparency and Transformation in Human-AI Collaboration

There's one aspect that’s invisible, intangible, and yet at the core of everything we do—including this very podcast and the programs I’m developing: trust. Not just trust in people, but now, with AI and other smart tech becoming such a big part of our lives, trust in the digital world as well. The way we build and rebuild trust has transformed. And to help us navigate this crucial topic—and explore how businesses and leaders can thrive in today’s trust-driven economy—we’re joined by Dr. Nadine Ostern. Dr. Ostern has just released her latest research, the Omni-Trust in Retail report, which dives into how trust is built (or broken) in a world where devices and algorithms constantly make decisions on our behalf. Her insights show why transparency and choice are essential, especially in tech-heavy spaces like retail. Dr. Nadine Ostern leads the Trusted Enterprise research theme at Queensland University of Technology’s Centre for Future Enterprise, focusing on trust in technology, particularly human-AI collaboration. As the Cisco Chair in Trusted Retail, she spearheads research on trust experience (TX) design, helping organizations actively build trust in tech- and data-intensive environments. Prior to joining QUT, Nadine held academic positions in Germany and Switzerland. Her research has been published in leading journals and conferences in the field of management information systems, and she serves in editorial roles within her discipline. Get ready to be fascinated by the insights Dr. Ostern shares as we dive deep into this topic, exploring not just the surface-level ideas but the core dynamics of trust in technology and business. The Trust Equation in Technology – Discover how transparency drives trust in human-AI collaborations and why it’s central to business success. Omni-Trust and Consumer Control – Learn why giving customers a sense of choice strengthens relationships and trust, especially in tech-reliant sectors like retail. Building and Rebuilding Trust – Explore actionable steps for leaders to build and, when necessary, restore trust with customers, teams, and stakeholders. Transparency in Practice – Understand what genuine transparency looks like in the digital age and how leaders can balance openness with security. Universal Trust Principles – Find out how leaders across various industries can apply these trust-building concepts to foster stronger business connections. Download the Trust Trend Report: Consumer Perceptions of Retail Technology in Australia 2024: Connect with Dr. Nadine Ostern on LinkedIn: ________ Want to turn your expertise into a Trusted Industry Authority to attract high-caliber engagements, drive business growth, and create lasting impact? Here are a few ways you can get started with my resources: 1.) Get your copy of my - Trusted Authority - From Technical Expert To Trusted Authority 2.) Check out the *brand new* 3.) Get your 4.) Book your complimentary 5.) Connect with Check out all show notes and further resources over at