183. Handling Tough Customers: Strategies Every Laundromat Owner Needs With Michele Replogle

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In this intriguing episode of the Laundromat Resource Podcast, host Jordan Berry sits down with Michele Replogle, a spirited laundromat owner from Scotts Valley, Santa Cruz County. Michele shares her adventurous journey into the laundromat industry, revealing the challenges and triumphs she's faced since taking over a once-depressed laundromat during the tail end of the COVID-19 era. From dealing with unruly customers and unique incidents to overhauling the appearance and functionality of the laundromat, Michele offers insightful anecdotes and practical advice for aspiring owners. 

Join us for a candid conversation filled with humor, wisdom, and actionable takeaways to transform any laundromat business. Dive into Michele's story and find inspiration to elevate your own laundromat venture in today's episode.

In this episode, Jordan and Jason discuss: 

00:00 "Laundromat Contest Winner Announcement"
09:15 Laundromat Troubles Caught on Camera
14:58 Redefining Laundromat Ownership Boundaries
17:46 Uncovering Hidden Plumbing Issues
23:52 Real Estate Income and Quarters
31:15 Perfectionism's Double-Edged Sword
32:01 Real Estate and Equipment Challenges
41:47 Remote Laundromat Monitoring Solutions
42:49 Managing Drama and Resolving Issues
53:08 Cameras Ensure Police Response
57:18 Insightful and Entertaining Sharing Session
01:01:15 "Take Action This Week"

Show Notes
https://laundromatresource.com/show183

Resources

YouTube - https://www.youtube.com/@livetheSantaCruzlife/featured
Website - michelesellsforyou.com
Instagram - instagram.com/livethesantacruzlife
SANTA CRUZ Buyer Guide - https://www.compass.com/marketing-center/editor/v2/flipbook/71e0b4ac-37b4-4121-a8e1-68f4b853f3f8
SANTA CRUZ Seller Guide - https://www.compass.com/marketing-center/editor/v2/flipbook/ada9ff72-eb50-4baa-ab14-d4b64d7f0700
Facebook - facebook.com/livethesantacruzlife
Zillow - zillow.com/profile/Michele-Replogle
LinkedIn - linkedin.com/in/michelereplogle

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