813: 20 Powerful Phrases to Boost Patient Engagement – Miranda Beeson

We say it all the time — language matters! Before, during, and after you meet with patients, how you communicate is critical. To help you navigate the art of communication and boost patient engagement, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share 20 of their favorite phrases you can start using today. To learn how to help patients take ownership of their health, listen to Episode 813 of The Best Practices Show!

Learn More About Miranda:

• Send Miranda an email: miranda@actdental.com 
• Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: gina@actdental.com 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 813: https://www.youtube.com/@actdental/videos
• ACT’s webinars: https://www.actdental.com/125
• Watch Episode 777, Why Objections Are a Gift with Miranda Beeson: https://www.youtube.com/watch?v=wJ6a_rRoNTA
• Download ACT’s 7 Phone Phrases to Fill Your Schedule: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/7-Phone-Phrases-To-Fill-Your-Schedule.jpg
• Download ACT’s Say This, Not That resource: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Say%20This%2c%20Not%20That%20-%20Fillable.pdf
• Read Motivational Interviewing in Health Care by Stephen Rollnick, William R. Miller, and Christopher C. Butler: https://www.guilford.com/books/Motivational-Interviewing-in-Health-Care/Rollnick-Miller-Butler/9781462550371

Main Takeaways:

• Elevate your language to elevate your practice.
• A big part of communicating is being a great listener.
• How you communicate can build or break trust with patients.
• Know how to communicate effectively on the phone versus in the op.
• Practice handling patient objections. Think of them as gifts and invite them!
• Express gratitude at every opportunity. Your practice won't exist without patients!

Snippets:

0:00 Introduction.

1:20 Why language and verbal skills are so important.

11:07 Phone call: What led you to seek out a new dental home?

14:04 Phone call: What are your e