153 episodes

Learn the Tactics and Strategies to take your Cosmetic Practice to the Next Level.


Catherine has helped many practices double or even triple their revenue, all while creating a magnetic environment that encourages word-of-mouth referrals and repeat patients. Her proven, dynamic approach to marketing, advertising, sales and customer relations has been continually developed and refined for over 40 years.

Starting as an interdisciplinary Staff Coordinator with the Illinois State Medical Society and then as director of the House of Delegates for the California Medical Association, Catherine has been helping physicians and businesses reach their goals since the mid-80’s. This early experience laid the groundwork for understanding and overcoming the unique challenges, threats and opportunities facing physicians.

With this knowledge and experience acquired, Catherine spent the next 15 years developing and perfecting her marketing and sales techniques with various Fortune 500 companies. Her natural understanding of business gave her the edge to remain in the top 15% of all sales people nationwide. Her great successes would eventually land her the titles of National Sales Manager, Marketing Manager, and Product Development Manager for two Silicon Valley startups.

From her own personal experiences, Catherine witnessed a great need for practices to develop their customer service skills and learn the delicate dance of converting consults into patients. Now, armed with her top-performing sales and marketing experience coupled with her business knowledge of the medical sector, Catherine had all the tools necessary to begin coaching, training, and marketing specifically for aesthetic surgeons and their staff. She had the experience, drive, and passion to make her clients a great success.

With her stellar track record and solid business advice, Catherine is a rock star in the industry and is in great demand. Both as a consultant with word-wide clients, and as a speaker and lecturer at medical conferences all over North America, Europe and Oceania. She regularly contributes to the top medical trade publications in the industry and has been featured in the New York Times, Newsweek, ABC, ABC News, and others.

Catherine has consulted with the top surgeons in the world as well as with industry vendors. Her creative team of designers, copywriters, web developers, videographers, mail houses and print shops provide custom products, services, and consulting to aesthetic physicians who are ready to take their practice to the next level.

Catherine and her consultation practice are located in the San Francisco Bay town of Sausalito, California.

Beauty and the Biz Catherine Maley, MBA

    • Business
    • 5.0 • 11 Ratings

Learn the Tactics and Strategies to take your Cosmetic Practice to the Next Level.


Catherine has helped many practices double or even triple their revenue, all while creating a magnetic environment that encourages word-of-mouth referrals and repeat patients. Her proven, dynamic approach to marketing, advertising, sales and customer relations has been continually developed and refined for over 40 years.

Starting as an interdisciplinary Staff Coordinator with the Illinois State Medical Society and then as director of the House of Delegates for the California Medical Association, Catherine has been helping physicians and businesses reach their goals since the mid-80’s. This early experience laid the groundwork for understanding and overcoming the unique challenges, threats and opportunities facing physicians.

With this knowledge and experience acquired, Catherine spent the next 15 years developing and perfecting her marketing and sales techniques with various Fortune 500 companies. Her natural understanding of business gave her the edge to remain in the top 15% of all sales people nationwide. Her great successes would eventually land her the titles of National Sales Manager, Marketing Manager, and Product Development Manager for two Silicon Valley startups.

From her own personal experiences, Catherine witnessed a great need for practices to develop their customer service skills and learn the delicate dance of converting consults into patients. Now, armed with her top-performing sales and marketing experience coupled with her business knowledge of the medical sector, Catherine had all the tools necessary to begin coaching, training, and marketing specifically for aesthetic surgeons and their staff. She had the experience, drive, and passion to make her clients a great success.

With her stellar track record and solid business advice, Catherine is a rock star in the industry and is in great demand. Both as a consultant with word-wide clients, and as a speaker and lecturer at medical conferences all over North America, Europe and Oceania. She regularly contributes to the top medical trade publications in the industry and has been featured in the New York Times, Newsweek, ABC, ABC News, and others.

Catherine has consulted with the top surgeons in the world as well as with industry vendors. Her creative team of designers, copywriters, web developers, videographers, mail houses and print shops provide custom products, services, and consulting to aesthetic physicians who are ready to take their practice to the next level.

Catherine and her consultation practice are located in the San Francisco Bay town of Sausalito, California.

    The Perfect Consultation

    The Perfect Consultation

    Hello, and welcome to Beauty and the Biz where we talk about the business and marketing side of plastic surgery and how to conduct the perfect consultation. I’m your host, Catherine Maley, author of Your Aesthetic Practice – What your patients, are saying as well as consultant to plastic surgeons, to get them more patients and more profits. Now, today’s episode is called “The perfect consultation”.
    It’s imperative to know what your patients want, what they think about you and your staff and how to set expectations for the greatest amount of patient satisfaction.
    So, using a survey, I researched consumers personally to learn, first-hand, what they were looking for when searching for a surgeon to perform cosmetic enhancements.  The survey statistics and responses can be found in my book Your Aesthetic Practice/What Your Patients Are Saying”.
    My objective was to determine trends and commonalities on how to conduct the perfect consultation, so here are some of my findings:

    The main reason both genders were considering cosmetic procedures was to improve their looks so they felt better about themselves and that gave them increased confidence
    90% of the time, confidence in the surgeon’s ability and staff interaction were more important than price 86% of them referred at least two other people to that practice 40% researched their procedure on the Internet ahead of time so they felt well-informed 75% went on multiple consultations before deciding Long waiting times were a reoccurring complaint The better the staff, the less time the surgeon had to spend with the patient during the consultation Listen in as I discuss how you can easily conduct the perfect consultation for increased conversions and have happier patients who will become raving fans!
    Enjoy and I look forward to your feedback –

    📲 P.S. If you’re thinking about making a change and could use a different perspective, let’s talk. Schedule a Free 30-Minute strategy call with me at: https://www.catherinemaley.com/apply/
    ✔️ STAY UPDATED!
    Website: https://bit.ly/31O4DHp Blog: https://bit.ly/31HmEHx Podcast: https://bit.ly/3DMIHJN Videocast: https://bit.ly/3DNLjXL Apple Podcasts: https://apple.co/3pGyY2o 🤝 LET'S CONNECT! 🤝
    Instagram: https://bit.ly/3GynMvz Facebook: https://bit.ly/3IJxL35 Twitter: https://bit.ly/3GxJUGy LinkedIn: https://bit.ly/3lWoYRM  
    Transcript:
    The Perfect Consultation
    Hello, and welcome to Beauty and the Biz where we talk about the business and marketing side of plastic surgery and how to conduct the perfect consultation. I’m your host, Catherine Maley, author of Your Aesthetic Practice – What your patients, are saying as well as consultant to plastic surgeons, to get them more patients and more profits. Now, today’s episode is called “The perfect consultation”.
    It’s imperative to know what your patients want, what they think about you and your staff and how to set expectations for the greatest amount of patient satisfaction.
    So, using a survey, I researched consumers personally to learn, first-hand, what they were looking for when searching for a surgeon to perform cosmetic enhancements.  The survey statistics and responses can be found in my book Your Aesthetic Practice/What Your Patients Are Saying”.
    My objective was to determine trends and commonalities on how to conduct the perfect consultation, so here are some of my findings:
    The main reason both genders were considering cosmetic procedures was to improve their looks so they felt better about themselves and that gave them increased confidence
    90% of the time, confidence in the surgeon’s ability and staff interaction were more important than price 86% of them referred at least two other people to that practice 40% researched their procedure on the Internet ahead of time so they felt well-informed 75% went on multiple consultations before deciding Long waiting times were a reoccurring complaint The better the staf

    • 13 min
    Turn Staff Into Money-Makers

    Turn Staff Into Money-Makers

    Hello and welcome to Beauty and the Biz where we talk about the business side of cosmetic surgery, and how to turn staff into money-makers.
    This week’s Beauty and the Biz Podcast gives you (4) creative strategies your staff can execute to enhance your image, bring in new revenues and make working for you more fun.
     

    Here’s what you’ll discover:
    Social media posts that get more likes and user-generated comments so more potential new patients see you; Easy ways to grow your tool kit of social proof so potential patients say yes to you and skip going on other consultations; How to turn a satisfied patient into a raving fan that attracts other patients to you and a lot more…  
    Enjoy and I look forward to your feedback –

    📲 P.S. If you’re thinking about making a change and could use a different perspective, let’s talk. Schedule a Free 30-Minute strategy call with me at: https://www.catherinemaley.com/apply/
    ✔️ STAY UPDATED!
    Website: https://bit.ly/31O4DHp Blog: https://bit.ly/31HmEHx Podcast: https://bit.ly/3DMIHJN Videocast: https://bit.ly/3DNLjXL Apple Podcasts: https://apple.co/3pGyY2o 🤝 LET'S CONNECT! 🤝
    Instagram: https://bit.ly/3GynMvz Facebook: https://bit.ly/3IJxL35 Twitter: https://bit.ly/3GxJUGy LinkedIn: https://bit.ly/3lWoYRM  
    Transcript:
    Turn Staff Into Money-Makers
    Hello, and welcome to Beauty and the Biz where we talk about the business and marketing side of plastic surgery and how to turn staff into money-makers. I’m your host, Catherine Maley, author of Your Aesthetic Practice – What your patients, are saying as well as consultant to plastic surgeons, to get them more patients and more profits. Now, today’s episode is called “Turn Staff Into Money-Makers”.
    Do you ever feel like even though you’re paying several staff people to support you, you still feel responsible for things getting done or they just don’t happen?
    Or you wish your staff would step up and care as much as you do about growing your practice?
    The reality is your team will never care as much as you do since they have not made the investment or taken the risk like you did, however, there’s plenty they can do to help you grow when you turn staff into money-makers.
    The first thing to do is to treat your staff like the practice-building secret weapon that they are. Make them feel part of the practice and appreciate them for their importance to you.
    Also, make them a part of the decision-making process and give them goals to strive for that include profit sharing or perks when they reach them. This is key in order to turn staff into money-makers.
    For example, I’ll lay (4) ways your staff can make you money and then I suggest meeting with them, reviewing these strategies and letting them decide how to execute them.
    Here we go…
    Money-making strategy #1 to help turn staff into money-makers:
    Name one of your team members to be your in-house social media practice ambassador, even if you have an outside agency doing your social media.
    It’s usually very obvious when you have outsourced your social media. It looks flat and commercial and you can tell if it’s working or not by the likes and comments you get or don’t get...
    Your social media needs personality and that comes straight from your office, from you and from your team showing off the inner workings or the behind-the-scenes happenings in your practice.
    Because the challenging irony with social media in our industry is that social media is so “social”. You’re telling everyone your business, so privacy flies out the window. 
    I hear plastic surgeons say all the time social media doesn’t work because my patients are private, and they won’t interact with me.
    That’s not really true and I would question your beliefs about that because there is plenty of proof to the contrary, so I suggest going on Instagram and checking out your colleagues to see how they are able to do it.
    Here’s the thing…socia

    • 12 min
    How to Ethically Influence Patients

    How to Ethically Influence Patients

    Hello and welcome to Beauty and the Biz where we talk about the business side of cosmetic surgery, and how to ethically influence patients.
    We use influence all day, every day and may not even be aware of it.
    For example,
    You “encourage” your kids to act a certain way. You “urge” your family to choose the restaurant you like. You “butter up” your staff to inspire them to do their best. You most likely are also using influence when consulting with new prospective patients.

    In this week’s Beauty and the Biz Podcast (link), I talk about how to ethically influence patients to help your would-be patients make a good decision so they get a good result and NOT regret going elsewhere for a “less than stellar” result that makes them feel worse about themselves.
    Don’t worry. I’m not telling you to do any mind-bending tricks, but I am saying use everything you can to ethically and professionally be seen as the BEST CHOICE when you learn how to ethically influence patients.
    Enjoy and I look forward to your feedback –

    📲 P.S. If you’re thinking about making a change and could use a different perspective, let’s talk. Schedule a Free 30-Minute strategy call with me at: https://www.catherinemaley.com/apply/
    ✔️ STAY UPDATED!
    Website: https://bit.ly/31O4DHp Blog: https://bit.ly/31HmEHx Podcast: https://bit.ly/3DMIHJN Videocast: https://bit.ly/3DNLjXL Apple Podcasts: https://apple.co/3pGyY2o 🤝 LET'S CONNECT! 🤝
    Instagram: https://bit.ly/3GynMvz Facebook: https://bit.ly/3IJxL35 Twitter: https://bit.ly/3GxJUGy LinkedIn: https://bit.ly/3lWoYRM  
    Transcript:
    How to Ethically Influence Patients
    Hello, and welcome to Beauty and the Biz where we talk about the business and marketing side of plastic surgery. I'm your host, Catherine Maley, author of Your Aesthetic Practice - What your patients, are saying as well as consultant to plastic surgeons, to get them more patients and more profits. Now, today's episode is called using influence to convert consultations (Ethically Influence Patients).
    Now, here's the thing. You don't sell anyone on cosmetic rejuvenation and you can't force consumers to choose you. You can only offer your services to consumers who want to look and feel better. However, if you believe in yourself, it's your duty to Ethically Influence Patients them to make a good decision. So, they get a good result and not regret going elsewhere for a less than stellar result that makes them feel worse about them.
    So, look at it this way, prospective patients are already interested in your services because they searched online. They found you, they called you and now they're visiting you. You didn't pull them in off the street. Right? So, in this week's podcast, I'm going to lay out ways to Ethically Influence Patients, to help them choose you over all the others.
    Because even though patients have decided they want to make a change, that's only half the. Now they have to decide who they want to make that change with and who they feel a connection with and feel they will get a great result with, with the least amount of hassle and discomfort, by the way, the three biggest hurdles the patient has to overcome.
    It's not just the money. It's the fear of rearranging their face, owned our body that day. They will get a good result as well as procrastination, which keeps them stuck in indecision. Now prospective cosmetic patients have most likely been thinking about this for years. So, it's just plain easier for them to continue to keep thinking about it than it is to actually do something about it.
    That's why so many of the patients are emotional now. Oftentimes they have a life shift happening that has put a fire under them to act such as. And upcoming wedding graduation or reunion they're suddenly single or they're reentering the workforce or changing careers that puts them in an emotional state.
    So, the more you understand the decision-making process, the better equipped

    • 9 min
    The Jump Into Private Practice - with Brock Ridenour, MD

    The Jump Into Private Practice - with Brock Ridenour, MD

    Hello and welcome to Beauty and the Biz where we talk about the business side of cosmetic surgery, and how Brock Ridenour, MD decided to take the plunge and start over at 45 by going into private practice.
    On this Beauty and the Biz podcast, my guest is Dr. Brock Ridenour, board-certified facial cosmetic surgeon running a very successful private practice in St. Louis, MO.
    However, before private practice, he was director of the division of facial plastic surgery at the prestigious Washington University in St. Louis for more than a decade, so we’ll talk more about that.
    Dr. Ridenour has authored several book chapters and articles and is a member of numerous professional medical organizations, as well as frequent national and international speaker on facial cosmetic surgery and rhinoplasty.
    He works with several industry pharma companies and vendors of laser devices and is a strong supporter of many charitable causes throughout St. Louis.

    We talked about…
    What finally pushed him to private practice His challenges and regrets and, The many lessons he learned along the way  
    Visit Dr. Ridenour's website at: https://www.ridenourplasticsurgery.com
     
    Enjoy and I look forward to your feedback –

    📲 P.S. If you’re thinking about making a change and could use a different perspective, let’s talk. Schedule a Free 30-Minute strategy call with me at: https://www.catherinemaley.com/apply/
    📖 Get a Copy of Catherine’s FREE Book: https://bit.ly/3GuAJqc
    ✔️ STAY UPDATED!
    Website: https://bit.ly/31O4DHp Blog: https://bit.ly/31HmEHx Podcast: https://bit.ly/3DMIHJN Videocast: https://bit.ly/3DNLjXL Apple Podcasts: https://apple.co/3pGyY2o 🤝 LET'S CONNECT! 🤝
    Instagram: https://bit.ly/3GynMvz Facebook: https://bit.ly/3IJxL35 Twitter: https://bit.ly/3GxJUGy LinkedIn: https://bit.ly/3lWoYRM  
    Transcript:
    The Jump Into Private Practice - with Brock Ridenour, MD
    Catherine Maley, MBA: Hello, and welcome to Beauty and the Biz. I'm Catherine Maley, author of Your Aesthetic Practice - What your patients are saying, and consultant to plastic surgeons to get them more patients and more profits. And I'm very excited about today's episode. I have with me, Dr. Brock Ridenour, now he's a board-certified facial cosmetic surgeon running a very successful private practice in St. Louis Missouri. Now, this is the interesting part before going into private practice. He was the former director of the division of facial plastic surgery at the prestigious Washington university in St. Louis for more than a decade. So, I want to talk more about that now, Dr. Ridenour. He’s authored several books, chapters, and articles, and as a member of Professional medical organizations, as well as frequent national and international speaking on facial cosmetic surgery and rhinoplasty. And that's why I've, I've known him for years. He's been on the podium forever and we just kind of travel or travel around the world together. Now he works with several industry pharma companies and vendors of laser devices and is a strong supporter of many, and I repeat, many charitable causes throughout St. Louis. So, Dr. Ridenour, I'm so glad to have you on Beauty and the Biz. Welcome.
    Brock Ridenour, MD: Oh, it's a pleasure. I'm glad that you're asked and I hope I have something.
    Catherine Maley, MBA: I know you do now. Here's something that I'm really interested in because I get the call quite frequently of the surgeon who's in the university setting or academia and he, or she wants to jump for a long time and their list of complaints that they have, but they also have that fear hesitation on certainty.
    So, could you please explain your journey from university to private? What was that like and how mental was it? And then w what happened when it had to get practical?
    Brock Ridenour, MD: That is a great topic. And I agree with you. I think there's a lot of people that are. In that position that chose to be in that position for a

    • 1 hr 5 min
    Smarter Marketing for New Patients

    Smarter Marketing for New Patients

    Hello and welcome to Beauty and the Biz where we talk about the business side of cosmetic surgery and smarter marketing for new patients.
    When it comes to marketing plastic surgery procedures, it takes lots of different ingredients to produce a successful recipe. For example:
    The design you use to grab attention The message you write to connect The call to action so your audience “self-selects” as a prospective patient But that’s not enough. You then select free and paid platforms you’ll use to get in front of an audience, but that’s going to take repetition to test the above to be sure you get a good return.
    Phew!

    Download your FREE copy of "20 Cosmetic Patient Attraction Strategies". 
    This week’s Beauty and the Biz Podcast simplifies the process for you with tips for smarter marketing for new patients.
    Use these first before going off on some shiny-object idea that hasn’t been tested.
    You’ll get better results and save yourself time, money and headaches.
    Enjoy!
    Enjoy and I look forward to your feedback –

    📲 P.S. If you’re thinking about making a change and could use a different perspective, let’s talk. Schedule a Free 30-Minute strategy call with me at: https://www.catherinemaley.com/apply/
    📖 Get a Copy of Catherine’s FREE Book: https://bit.ly/3GuAJqc
    ✔️ STAY UPDATED!
    Website: https://bit.ly/31O4DHp Blog: https://bit.ly/31HmEHx Podcast: https://bit.ly/3DMIHJN Videocast: https://bit.ly/3DNLjXL Apple Podcasts: https://apple.co/3pGyY2o 🤝 LET'S CONNECT! 🤝
    Instagram: https://bit.ly/3GynMvz Facebook: https://bit.ly/3IJxL35 Twitter: https://bit.ly/3GxJUGy LinkedIn: https://bit.ly/3lWoYRM  
    Transcript:
    Smarter Marketing for New Patients Catherine Maley, MBA: Here are my tips on smarter marketing for new patients. Don't waste any more time or money marketing plastic surgery procedures to attract more cosmetic patients until you watch this video because I'll show you how to spend less while doubling your results. Hello, I'm Catherine Maley, author of Your Aesthetic Practice.
    As a matter of fact, from my book, I've been interviewed by ABC news, Newsweek and The New York Times. And since year 2000, I've been consulting with plastic surgeons all over the world to get them more patients in. To date. I have produced more than $19 million for my clients using creative patient attraction strategies and have taught many practices on smarter marketing for new patients.
    And I'm considered the business and marketing partner. Every cosmetic surgery practice needs to survive in this competitive environment. By the way, you're entitled to a free 30-minute strategy call with me personally, for watching this. So, click on the link below. So, let's talk about marketing plastic surgery procedures, prospective cosmetic patients have more choices now than ever before.
    So, smarter marketing for new patients effectively, it really takes some strategy. So here are five. To do smart marketing. So, you spend less while doubling your results. Well, one defines your preferred patient first. Now when marketing through mass media channels, you're talking to everybody and nobody you've probably heard the saying you can't be everything to every.
    All plastic surgery, patients are not created equal. You have to consider different generational ages, ethnicities, genders, social economics, as well as consumer trends. Target marketing is necessary to fully-capitalize on smarter marketing for new patients. So, you focus in order to save money and get a better result. Cater to the group you consider your preferred cosmetic surgery patients, whether it be a particular age group or.
    Then learn the demographics and the needs of that group and be where they are on the internet. The news sources, they follow the blogs they read. And so on. This is important because only a certain percentage of the population will invest in cosmetic enhancement. So, they must self-identify that they're interes

    • 7 min
    Cash-Paying Cosmetic Patients with Lionel Meadows, MD

    Cash-Paying Cosmetic Patients with Lionel Meadows, MD

    Hello and welcome to Beauty and the Biz where we talk about the business side of cosmetic surgery and how Lionel Meadows, MD went from practicing as an obstetrician-gynecologist to also becoming a board-certified cosmetic surgeon.
    Have you ever gone down one path in life and then discovered you either out-grew it, discovered a different path that looked better or even started a brand new path?
    These paths commonly include choosing a mate, a place to live and/or a career path.
    For Dr. Lionel Meadows, it included a different specialty.

    In this week’s Beauty and the Biz Podcast, I interviewed Dr. Lionel Meadows. He started out as an Ob-Gyn and practiced for 10 years before realizing he preferred cosmetic surgery.
    That urge for change sent him on a path of re-educating, re-tooling and building a new practice centered around cash-paying cosmetic patients.
    Dr. Meadows explains how he did it and what he learned along the way.
    Visit Dr. Lionel Meadows' website
    Enjoy and I look forward to your feedback –

    📲 P.S. If you’re thinking about making a change and could use a different perspective, let’s talk. Schedule a Free 30-Minute strategy call with me at: https://www.catherinemaley.com/apply/
    📖 Get a Copy of Catherine’s FREE Book: https://bit.ly/3GuAJqc
    ✔️ STAY UPDATED!
    Website: https://bit.ly/31O4DHp Blog: https://bit.ly/31HmEHx Podcast: https://bit.ly/3DMIHJN Videocast: https://bit.ly/3DNLjXL Apple Podcasts: https://apple.co/3pGyY2o 🤝 LET'S CONNECT! 🤝
    Instagram: https://bit.ly/3GynMvz Facebook: https://bit.ly/3IJxL35 Twitter: https://bit.ly/3GxJUGy LinkedIn: https://bit.ly/3lWoYRM  
    Transcript:
    Cash-Paying Cosmetic Patients with Lionel Meadows, MD Catherine Maley, MBA: Hello everyone. Welcome to Beauty and the Biz where we talk about the business and marketing side of plastic surgery and how cash-paying cosmetic patients should be at the core of your business model. I'm your host, Catherine Maley author of Your Aesthetic Practice – What your patients are saying as well as consultant to plastic surgeons, to get them more patients and more profits. Now today's special guest is Dr. Lionel Meadows.
    Now Dr. Lionel Meadows started his medical career actually in Ob-Gyn. And then after 10 years, he turned more towards cosmetic surgery where he grew his private practice to two locations in Buford and commerce, Georgia. Now, most of his surgeries are performed in his own state-of-the-art AAAHC accredited office-based facility.
    Now Dr. Lionel Meadows is also cosmetic surgery, patient safety certified, and that shows his commitment to safety as well as ethical practices. Now he's an active researcher and educator and speaks at AACS, scientific meetings, and he trains at least one surgeon every year through the AACS fellowship program. Now his wife, Catherine is a nurse and master injector at Meadows Surgical Arts.
    And we're going to talk more about her because she's very important to this whole scenario. So together, they also founded a nonprofit organization called the surgical hope foundation, and that provides autoplasty surgery to use breast surgery for women and scholarships, to local areas, students entering the medical field.
    He also volunteers for trips to Ecuador to provide much needed medical care and to assist in rebuilding after the 2016 earthquakes. Now, his next mission trip is to Africa to assist in running a medical clinic, as well as constructing a school for orphaned girls. Dr. Meadows will also share with us how cash-paying cosmetic patients are at the center of his practice. Welcome to Beauty and the Biz. It is a pleasure to have you.
    Lionel Meadows, MD: Catherine. Thank you so much for having me on tonight. I think we're pretty much done. I mean, after that summary of what I do and what I've been doing, Hey, it's great. It's Friday evening. Thanks for having me. I'm looking forward to it. I'm looking forward to answering some of your questions.
    Yes. My perspec

    • 1 hr 4 min

Customer Reviews

5.0 out of 5
11 Ratings

11 Ratings

Sarlav ,

Plastic Surgery of Short Hills

I’m a medical aesthetician that works with a plastic surgeon. I absolutely listening to you! So many great, helpful and easy to implement ideas to boost up revenue! Also very motivating!! We all need Catherine in our practices :) Thank you ❤️

woolensocks ,

Packed with pearls

Catherine Maley knows her stuff! And her podcasts contain an incredible amount of free information that will benefit any practice, from novice to seasoned. Take notes as you go, as there is too much good stuff to just go on memory . Enjoy !

Chinn GYN ,

Outstanding!

This podcast is amazingly helpful. Catherine is detail-oriented & very thorough. She offers actionable advice that is invaluable, & she understands the nuances of the challenge of implementation. Her receptionist training program has been an incredible tool for our practice. You will not be disappointed in the wisdom she offers or in her strategic approach to finessing scripting.

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