Beauty and the Biz Catherine Maley, MBA

📲 Schedule your free 30-min strategy call with Catherine https://bit.ly/3D513rs
📖 Restart your practice in 7 days https://bit.ly/46Gwaaa
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Hello, and welcome to Beauty and the Biz where we'll talk about managing and motivating 47 staff. To be sure, we'll also discuss the business and marketing side of plastic surgery, in general.
Indeed, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying”. Also, I'm a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “Managing and Motivating 47 Staff — with Angelo Cuzalina, MD, DDS”. Obviously, running a successful aesthetic practice relies heavily on effective management since it greatly affects the overall success and productivity of the practice.
Moreover, you realize as a surgeon, you can’t grow on your own and you need the support of staff to keep things running smoothly by taking great care of your patients as well as each other.



















































































































































































































































Speficially, in this episode of Beauty and the Biz, I interviewed Dr. Angelo Cuzalina, MD, a cosmetic surgeon in private practice since 1998 in Tulsa, OK, who has figured out how to hire and motivate his team to help him reach his goals.
Furthermore, Dr. Cuzalina runs a very successful practice in a 16,000 square feet facility he bought and built out. Altogether, it includes a movie theater, 2 operating suites 5 surgeons work out of, and a staff of 47 who assist in surgery and run a popular med spa growing at 30% per year.
Notably, we talked about:
Firstly, how he hires the right people for his practice and retains them, with ½ his staff being with him more than 10 years; Secondly, how he keeps them motivated to bring their best, using incentives strategically, such
as implementing bonus and commission structures; and Thirdly, how role modeling the work ethic and behavior he wants to see from his team, works to get the most out of staff, and a lot more. Overall, you’ll want to listen in if you continue to struggle with staff challenges.
Visit Dr. Cuzalina's website

Enjoy!
Catherine Maley, MBA
P.S. To get even more clarity on “How to Hire Rock Stars”, “How to Turn Staff Into Revenue Generators” and “Hold Staff Accountable”, check out The Cosmetic Practice Vault
for the answers.









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Catherine Maley, MBA:
Everybody that’s going to wrap it up for us today on Beauty and the Biz.
If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.
If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty

📲 Schedule your free 30-min strategy call with Catherine https://bit.ly/3D513rs
📖 Restart your practice in 7 days https://bit.ly/46Gwaaa
⬇️ ⬇️ ⬇️
Hello, and welcome to Beauty and the Biz where we'll answer the question of "What should I pay my coordinator?" To be sure, we'll also discuss the business and marketing side of plastic surgery, in general
Indeed, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying”. Also, I'm a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “What Should I Pay My Coordinator? — with Catherine Maley, MBA”. Obviously, for plastic surgeons, the value of a skilled patient coordinator cannot be overstated. In other words, this role is crucial in converting consultations into scheduled surgeries for not only your practice growth, but also your reputation as a sought-after surgeon.
Certainly, a really good patient coordinator bridges the gap between a prospective patient’s curiosity and their decision to move forward with a procedure.
To be sure, their ability to understand patient needs, present tailored solutions, and foster confidence is fundamental. However, they expect to get paid accordingly. Indeed, this is key to answering the question of, "What should I pay my Coordinator?"


















































































































































































































































Specifically, in this episode of the Beauty and the Biz Podcast, I talk about what makes a good patient coordinator and the various ways to pay them, so they stay motivated to bring their A-game and close consults for you!
If you need help training the right coordinator for your practice to take it to the next level, let’s talk. I have been training coordinators for decades and will turn your coordinator into a revenue-producing rock star using my proprietary Converting Academy.
Your coordinator receives the strategies, scripts, structures and tools to convert consultations professionally. They also get one-on-one coaching with me personally to hold them accountable to ensure they represent your practice with excellence.
Enjoy!

Catherine Maley, MBA
P.S. The fastest and easiest way to grow your practice is to do the right things proven to work. If you could use help with that, schedule a no-obligation call with me to learn more.









Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

✔️ STAY UPDATED!
Website: https://bit.ly/31O4DHp Blog: https://bit.ly/31HmEHx Podcast: https://bit.ly/3DMIHJN Videocast: https://bit.ly/3DNLjXL Apple Podcasts: https://apple.co/3pGyY2o 🤝 LET'S CONNECT! 🤝
Instagram: https://bit.ly/3GynMvz Facebook: https://bit.ly/3IJxL35 Twitter: https://bit.ly/3GxJUGy LinkedIn: https://bit.ly/3lWoYRM  
Catherine Maley, MBA:
Everybody that’s going to wrap it up for us today on Beauty and the Biz.
If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.
If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episo

📲 Schedule your free 30-min strategy call with Catherine https://bit.ly/3D513rs
📖 Restart your practice in 7 days https://bit.ly/46Gwaaa
⬇️ ⬇️ ⬇️
Hello, and welcome to Beauty and the Biz where we'll discuss how to hire and train RNs. To be sure, we'll also discuss the general business and marketing side of plastic surgery.
Indeed, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying”. Also, I'm a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “How to Hire and Train RNs —with Joseph A. Russo, MD”. Obviously, running a successful aesthetic practice relies heavily on having a skilled and well-trained team. Undoubtedly, this also included RNs who play a crucial role in patient care and treatment delivery. 
Specifically, in this episode of my Beauty and the Biz podcast, I interviewed Joseph A. Russo, MD, a renowned Boston plastic surgeon in private practice for the past 33 years. Chiefly, he shared solid insights into his approach to hiring and training RNs for his practice.


































































































































































































































Notably, Dr. Russo emphasized the importance of hiring RNs who not only possess technical skills but also have a deep understanding of aesthetics and a commitment to patient safety and satisfaction. Indeed, Dr. Russo highlighted the need for ongoing education and mentorship to ensure RNs stay updated on the latest techniques and best practices in the field.
In similar fashion, he shared his groundbreaking initiative of partnering with a nursing school to launch the first certificate program in aesthetics. Additionally, he also discussed various other topics, including patient trends, anesthesia options, and marketing strategies, showcasing his comprehensive approach to running a successful aesthetic practice.
Visit Dr. Russo’s website
Enjoy!
Catherine Maley, MBA
P.S. The fastest and easiest way to grow your practice is to do the right things proven to work. If you could use help with that, schedule a no-obligation call with me to learn more.









Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

✔️ STAY UPDATED!
Website: https://bit.ly/31O4DHp Blog: https://bit.ly/31HmEHx Podcast: https://bit.ly/3DMIHJN Videocast: https://bit.ly/3DNLjXL Apple Podcasts: https://apple.co/3pGyY2o 🤝 LET'S CONNECT! 🤝
Instagram: https://bit.ly/3GynMvz Facebook: https://bit.ly/3IJxL35 Twitter: https://bit.ly/3GxJUGy LinkedIn: https://bit.ly/3lWoYRM  
Catherine Maley, MBA:
Everybody that’s going to wrap it up for us today on Beauty and the Biz.
If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.
If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.
And we will talk to you again soon. Take care.
"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get

📲 Schedule your free 30-min strategy call with Catherine https://bit.ly/3D513rs
📖 Restart your practice in 7 days https://bit.ly/46Gwaaa
⬇️ ⬇️ ⬇️
Hello, and welcome to Beauty and the Biz where we'll discuss being in private practice inside a group practice. To be sure, we'll also discuss the general business and marketing side of plastic surgery.
Indeed, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying”. Also, I'm a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “Private Practice Inside Group Practice — with Kian Eftekhari, MD”. Obviously, perating a private practice within a larger group practice presents unique opportunities, as well as challenges for the surgeon. Certainly, this model allows the surgeon to benefit from the infrastructure and resources of the group while maintaining some degree of autonomy in managing their own practice within it.
Specifically, in this week's Beauty and the Biz Podcast episode, I interviewed Dr. Kian Eftekhari — a board-certified ophthalmologist specializing in oculofacial plastic & reconstructive surgery in private practice inside a big ENT group practice in Salt Lake City, Utah. 
Notably, we discussed the benefits of a private practice running inside a large practice with an in-house surgery center and how he manages both cosmetic and insurance patients while emphasizing great patient care for all.  


















































































































































































































Furthermore, Dr. Eftekhari shared insights into his 'private practice inside of a group practice' marketing plan, including his social media strategy to use educational content as a tool to connect with and inform prospective patients.
Additionally, we also talked about his rocky start of opening his practice just before the COVID shutdown with his website still in development.
Indeed, despite the challenges, Dr. Eftekhari’s positive attitude and resilience enabled him to successfully build a private practice inside of a group practice to be proud of.
Visit Dr. Eftekhari’s website
Enjoy!
Catherine Maley, MBA
P.S. The fastest and easiest way to grow your practice is to do the right things proven to work. If you could use help with that, schedule a no-obligation call with me to learn more.









Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

✔️ STAY UPDATED!
Website: https://bit.ly/31O4DHp Blog: https://bit.ly/31HmEHx Podcast: https://bit.ly/3DMIHJN Videocast: https://bit.ly/3DNLjXL Apple Podcasts: https://apple.co/3pGyY2o 🤝 LET'S CONNECT! 🤝
Instagram: https://bit.ly/3GynMvz Facebook: https://bit.ly/3IJxL35 Twitter: https://bit.ly/3GxJUGy LinkedIn: https://bit.ly/3lWoYRM  
Catherine Maley, MBA:
Everybody that’s going to wrap it up for us today on Beauty and the Biz.
If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.
If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.
And we will talk to you

📲 Schedule your free 30-min strategy call with Catherine https://bit.ly/3D513rs
📖 Restart your practice in 7 days https://bit.ly/46Gwaaa
⬇️ ⬇️ ⬇️
Hello, and welcome to Beauty and the Biz where we'll discuss marketing a young practice. To be sure, we'll also discuss the business and marketing side of plastic surgery, in general
Indeed, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying”. Also, I'm a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “Marketing a Young Practice — with Victoria Givens, MD”. Obviously, in the journey of a facial plastic surgeon's career, the first few years are filled with  challenges, lessons, and growth opportunities when marketing a young practice. To be sure, it's a scary and confusing time, but it’s also a fantastic time to build character and get to know YOU better!
Notably, in this Saturday’s video, we delve into the valuable lessons learned from 4 years in practice with Dr. Victoria Givens, a facial plastic surgeon based in Austin, Texas. 
Chiefly, Dr. Givens shares insights she’s gained from navigating the complexities of building and growing and marketing her young practice. Furthermore, she emphasizes the importance of patience, perseverance, and self-determination in overcoming obstacles and achieving success in this competitive field. 


















































































































































































































Additionally, Dr. Givens discusses the significance of continuous learning and improvement in patient care, highlighting the need for practitioners to adapt and evolve with the ever-changing landscape of cosmetic surgery, while marketing her young practice.
Certainly join us as Dr. Givens lays out her journey’s wins and challenges, offering inspiration and guidance for fellow surgeons navigating their own paths in the field of cosmetic surgery, or who themselves are marketing a young practice.
Visit Dr. Givens' website
Enjoy!
Catherine Maley, MBA
P.S. The fastest and easiest way to grow your practice is to do the right things proven to work. If you could use help with that, schedule a no-obligation call with me to learn more.









Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

✔️ STAY UPDATED!
Website: https://bit.ly/31O4DHp Blog: https://bit.ly/31HmEHx Podcast: https://bit.ly/3DMIHJN Videocast: https://bit.ly/3DNLjXL Apple Podcasts: https://apple.co/3pGyY2o 🤝 LET'S CONNECT! 🤝
Instagram: https://bit.ly/3GynMvz Facebook: https://bit.ly/3IJxL35 Twitter: https://bit.ly/3GxJUGy LinkedIn: https://bit.ly/3lWoYRM  
Catherine Maley, MBA:
Everybody that’s going to wrap it up for us today on Beauty and the Biz.
If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.
If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.
And we will talk to you again soon. Take care.
"The fastest way to success is to model other successful surgeons who have what you want, but you can o

📲 Schedule your free 30-min strategy call with Catherine https://bit.ly/3D513rs
📖 Restart your practice in 7 days https://bit.ly/46Gwaaa
⬇️ ⬇️ ⬇️
Hello, and welcome to Beauty and the Biz where we'll talk about how to max your practice worth. To be sure, we'll also discuss the business and marketing side of plastic surgery, in general
Indeed, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying”. Also, I'm a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “MAX Your Practice Worth — with Catherine Maley, MBA ”. This podcast is for you if you’ve been in practice for a few decades or only a few months and everyone in between because if you don’t figure out the ever-changing business landscape, you’ve only created a job for yourself.
That’s not a bad thing if that’s what you want. But the goal is to be sure you’re clear what you’re working towards, so you’re satisfied with the outcome now and when it’s time to grow and/or exit.
I would think your overall objective is to set up your cosmetic surgical practice so it’s more profitable, more enjoyable to go to every day, and it frees up your valuable time so you have more of it to spend doing what you like, with the people you most enjoy being with.


































































































































































































I’ll start with a quote from Ralph Waldo Emerson, who said:
“Unless you try to do something beyond what you have already mastered, you will never grow”.
You already mastered surgery so the next step is to master the business and marketing side of surgery.
THAT is what catapults you to success and a more certain future.
However, that is the very thing that holds you back….the surgery. You went through hell to become a surgeon and you’re good at it. But you soon realize being a good surgeon isn’t enough.
It takes business and marketing finesse to build a busy surgical practice.
But in a cosmetic practice, you, the surgeon are the technician performing the surgery, but you’re also juggling the jobs of the business owner, visionary, and manager and that takes different skill sets. It’s also not a good use of your time and it will not get you to your financial goals.
So we’re going to change that up for you because when you set up systems, you and your staff get clarity. And when you remove the complexity, results happen because “Money is Made in the Processes”.
So, here are the main success principles to focus on to get your practice off the ground, grow it year after year and weather the storms along the way:
Success Principle #1 on how to max your practice worth: Build a Team of Rock Stars Hiring the right team for your practice will be your biggest challenge but also your greatest asset. Because it’s all about the WHO.
Jim Collins, Author of Good to Great) says:
“The most important decisions that businesspeople make are not
“what” decisions, but “who” decisions.  
What typically happens is surgeons want to fix the staffing problem quickly so when a staff person leaves, you have a tendency to hire fast to fill the position but then you have to deal with bad hires who don’t fit your values or your culture. And, you know all too well what bad hires cost you:
You can’t rely on them; They are adding stress to your day and maybe even your