53 episodes

Each episode, I interview innovators in the healthcare industry to extract the strategies, tactics, tools, and/or routines they utilize to generate extraordinary, positive outcomes. We highlight and breakdown these bright spots so you can apply them at your organization. "See a bright spot .... and clone it!"

Bright Spots in Healthcare Eric Glazer

    • Health & Fitness
    • 4.7 • 26 Ratings

Each episode, I interview innovators in the healthcare industry to extract the strategies, tactics, tools, and/or routines they utilize to generate extraordinary, positive outcomes. We highlight and breakdown these bright spots so you can apply them at your organization. "See a bright spot .... and clone it!"

    A Conversation with Dr. Shantanu Agrawal, Chief Health Officer, Anthem

    A Conversation with Dr. Shantanu Agrawal, Chief Health Officer, Anthem

    Anthem’s Chief Health Officer Shantanu Agrawal, MD, talks to Eric about what the insurer is doing to lessen the effect of social determinants of health (SDOH). He shares the results from Anthem’s recently released report,  Driving Our Health: A study exploring health perceptions in America, a national survey of 5,000 U.S. adults. Anthem conducted the study to raise awareness of the impact social drivers such as housing, transportation, and food insecurity have on our health outcomes. View the report at: https://www.thinkanthem.com/wp-content/uploads/Anthem-SDOH-Results-Report.pdf
    Shantanu discusses some of the programs Anthem has implemented to ensure its members get the resources they need to live healthy lives. One example he cited was the opening of a locally owned grocery store, Indy Fresh Market, in a food desert in Indianapolis, Indiana. The store was funded by a grant from the Anthem Foundation and the Local Initiatives Support Corp. of Indianapolis.  
     
    This episode is the first in a short series of episodes where we will be highlighting bright spots in the community. This grassroots, bottom-up, local approach to health is rapidly gaining momentum as a way to take innovations in technology data collection and analytics, and combine it with the foundational elements of personal, high quality, high touch primary care that Americans received in the 50s and 60s. 

    • 19 min
    Health Plan Case Studies: Strengthen the Member Experience to Improve Quality Ratings

    Health Plan Case Studies: Strengthen the Member Experience to Improve Quality Ratings

    Health plans today are facing simultaneous pressures to improve member experience, increase healthcare quality and reduce costs. Hear how leading health plans are designing and implementing exceptional member experiences, boosting quality rating and helping members achieve better health outcomes! Also, learn how looking at the member experience through a financial services lens yields powerful insights about targeting members with a data-centric approach. 
     
    Expert panelists: Cynthia Weiss, RN, MSM, BSN, Director, Quality, Accreditation, and Wellness, AvMed Health Plans; Topher Wurts, Partner, and CMO, Chief Outsiders and Louise Briguglio, SVP, Integrated Experience Group, Icario. View their bios at: https://www.sharedpurposeconnect.com/events/demystify-the-member-experience-to-make-your-health-plan-more-competitive-and-improve-quality-ratings/
     
    This Bright Spots in Healthcare episode is sponsored by Icario. Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com

    • 58 min
    Closing Gaps in Care: Innovative Approaches to Achieving Quality Goals

    Closing Gaps in Care: Innovative Approaches to Achieving Quality Goals

    As healthcare works toward value-based care, closing care gaps and engaging consumers in preventive health is a high priority among payers and providers as it reduces costs and improves health outcomes. In this podcast, leaders from Blue Cross Blue Shield of Illinois, Clover Health, Health.io and Humana share successful strategies for closing gaps in care, improving health outcomes and reduce costs. Topics include preparing for the 2022 and 2023 HEDIS measures, analyzing data, measuring provider performance and the impact of SDOH.
    Panelists:
    Nicole Lowery, Director of Population Health Strategy, Office of Health Affairs and Advocacy, Humana Jeslie Jacob, Divisional Vice President, Provider Performance | Provider Analytics, Reporting and Connectivity, Blue Cross Blue Shield of Illinois Julianne Eckert, Director of Quality Improvement, Clover Health Paula Leclair, U.S. General Manager, Healthy.io  
    This podcast is sponsored by Healthy.io.
    Healthy.io is an innovative healthcare company that uses smartphone technology to make remote clinical testing possible. Healthy.io is the global leader in turning the smartphone camera into a clinical-grade medical device for an at-home urinalysis and digital wound management 
    Their home urinalysis kits (pause) aids in the diagnosis of chronic kidney disease, urinary tract infections and prenatal testing and serves over 500,000 patients worldwide. Beyond being recently featured by CNBC, Fast Company and the Financial TImes, Healthy IO is partnered with some of the nation's leading health plans and the National Health Service in the United Kingdom b/c of the test’s ease of use, high patient adherence and the huge potential savings 

    • 1 hr 1 min
    A Conversation with Cyrus Batheja, National Vice President, UnitedHealth Group

    A Conversation with Cyrus Batheja, National Vice President, UnitedHealth Group

    In this episode, UnitedHealth Group National Vice President Cyrus Batheja joins Eric to share his inspirational personal story and how it motivates his desire to break down the barriers to healthcare.
    During the conversation, it becomes clear Cryus is a remarkable individual. He details his family’s journey to America and his experience growing up in this country as a first-generation immigrant. We all get to understand how Cyrus’s background provides him a unique perspective that enables him to be exceptional at his work. 
    Cyrus advises us on the importance of utilizing empathy as a strategy by driving meaningful cultural change within the workplace. He discusses tactics like poverty simulation, motivational interviewing and special training. 
    This episode is full of thought-provoking concepts and ideas. Cyrus’s journey reminds us to be thankful for being born in this country and inspires us to improve the quality of life for the consumers we serve.
    This Bright Spots in Healthcare episode is sponsored by Icario. Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com
     

    • 55 min
    A Conversation with the CIO of Blue Shield Of California, Lisa Davis

    A Conversation with the CIO of Blue Shield Of California, Lisa Davis

    In this episode, Lisa Davis, Senior Vice President and Chief Information Officer at Blue Shield of California (BSC) sits down with Eric to talk about BSC's overall Health Reimagined strategy, BSC's Portfolio Product Models, and their new partnership with Google Cloud.
    In addition, Lisa dives into criminal and counterintelligence and how the overall data strategies at the Department of Defense and U.S. Marshals  Service influenced BSC’s current data strategy. 
    A jam-packed conversation full of strategies, tactics, and bright spots!
    This episode is sponsored by Medorion
    Medorion created the first and only Health Behavior engine, based on 50 years worth of Behavioral Science expertise integrated into a revolutionary AI Software as a Service (SaaS), focused on "Behavioral Persuasion". The Behavioral Persuasion platform solves healthcare management challenges by understanding the decision barriers members face when taking a decision regarding their health, with the goal of bettering healthcare management and improving the well-being of millions of individuals. Visit www.medorion.com for more information about the platform.

    • 32 min
    Banner Health, BCBSSC and SCAN Drive Engagement with Behavior-Focused Care

    Banner Health, BCBSSC and SCAN Drive Engagement with Behavior-Focused Care

    Our panel of experts from Banner Health, BlueCross BlueShield of South Carolina, SCAN Health Plan and other leading healthcare organizations share case studies and best practices for engaging consumers in decision-making and behavior change to improve health outcomes.
    Find out why a human-centric approach may help persuade consumers to actively participate in their healthcare. Learn how AI technology and behavior science principles can improve health delivery by pinpointing the underlying psychological, environmental, and economic drivers and barriers behind people’s health decisions. 
     
    Panelists:
    William (Tripp) Jennings MD, FACEP, Vice President, Clinical Innovation Officer, BlueCross BlueShield of South Carolina Alexandra Morehouse, Chief Marketing Officer, Banner Health Eve Gelb, Senior Vice President, Member & Community Health, SCAN Health Plan Shai Levi, Co-Founder, and COO, Medorion Technologies Andrea Wallace, Manager, Product Development, Business Lab, Emergent Holdings


    This episode of Bright Spots in Healthcare is sponsored by Medorion Technologies
    Medorion aims to help organizations manage the entire process of health management more efficiently, and take strides that will change medical behavior across entire populations and improve the lives of millions of individuals. Medorion's behavioral intelligence software provides health insurers with an in-depth understanding of members and their concerns, enhancing health plans in all areas pertaining to human behavior. Utilizing behavior-based insights, the Medorion EBR™ platform enables payors to personalize and automate one-on-one member conversations at scale, based on health decision barriers. Medorion's SaaS facilitating proactive interactions that improve health delivery and financial outcomes.

    • 1 hr

Customer Reviews

4.7 out of 5
26 Ratings

26 Ratings

Kin Tjaden, MD, MPH ,

Excellent

Great speakers that help promote problem solving & public health. Thank you!

skooledby ,

Pain Management

Have you done an episode on How Care is managing patients with chronic pain? I’m in a lot of pain management social media groups.... so many people suffering that feel marginalized and forgotten by the Health Care system.

mbs6934 ,

Where is the patient in patient centered care?

Listened to this podcast as a health care consumer. So tired of hearing about healthcare learning theory with such limited understanding by the top of the house (hospital administrators) as to what really goes on at the grass roots level. What are barriers to learning for providers at base patient care level? What are administrators doing to remove those roadblocks? Who is educating the patient in a world wear they are now accountable for managing cost of care and integration of care. Healthcare is huge business where profitability drives behavior. Period. Training program highlighted in this program sounds great in theory and will be successful in next capital raise but absolutely don’t see any value for grass roots providers in light of all the other obstacles they face on day to day basis. Great business for her investors though.

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