Broken Benefits

Lee Lewis
Broken Benefits

Whether you are the benefits manager or CEO of your organization, one of the biggest drivers of organizational performance, that most get totally wrong, is the health and benefits strategy. We spend billions on benefits, yet healthcare is unaffordable and complicated. More than half of Americans don't even take their paid vacation, yet people are burning out faster than ever and remote work is scrambling company cultures. It doesn't have to be this way! Great benefits can attract and retain top talent, communicate your values, rejuvenate your productivity, move your stock price, and even save lives. Lee knows this because he advised and learned from many Fortune 100 employers on how to create wildly profitable and popular benefits programs that enhance all areas of the business. Lee created this podcast in the hopes that together we can save lives, save dollars, and save our talent. Join us, each episode, on YouTube or your favorite podcasting platform for some great conversation with some of the world's leading experts in this space.

  1. 28 OCT.

    Transforming Healthcare: How Visionary CHROs Can Reshape the Industry with Kevin Cox

    In this episode of Broken Benefits, host Lee Lewis welcomes Kevin Cox, the founder of HTA and former Chief Human Resources Officer (CHRO) of General Electric (GE). Kevin brings his vast experience from leading HR at one of the world’s largest companies to share his insights on the future of corporate benefits and human resources. Together, Lee and Kevin discuss the broken aspects of traditional benefits systems and what it takes to revolutionize HR strategies for a new era. They explore how companies can create more value-driven, employee-centric benefits programs that improve both retention and productivity. Key Takeaways: Lessons from Kevin’s time at GE and how they shaped his views on HRThe future of benefits: How to break away from outdated systemsInnovative strategies to create more impactful, employee-centric benefitsThe role of leadership in driving HR transformation and positive change Tune in for a forward-thinking conversation with Kevin Cox as he shares his journey and vision for transforming HR and corporate benefits. Chapters: 0:00 - Kevin's Statement 0:40 - Introducing Kevin Cox to the show 2:49 - The Role of CHRO's in Healthcare 6:29 - Addressing the Misalignment of Interests in Healthcare 9:48 - The Birth of Health Transformation Alliance 12:22 - The Challenges of Creating a Coalition 15:45 - Advocating for Better Employee Healthcare Experiences 20:28 - The Importance of Collaboration in Driving Change 25:04 - The HTA: Custodians of Member Companies' Money 30:40 - Engaging CHROs: Making the Most of Limited Time 33:45 - Setbacks: Dealing with Free Riders 49:28 - Paying for Value and Outcomes 51:20 - Succession Planning and Advice for CHROs 53:40 - Closing Remarks Connect with Lee Lewis: LinkedIn

    54 min
  2. 3 SEPT.

    Running Benefits For One of The Largest Corporations In The World (Feat. Barbara Wachsman)

    In the latest episode of Broken Benefits, we are honored to welcome Barbara Wachsman, one of the luminaries of the industry who ran benefits at Disney. Responsible for hundreds of thousands of employees and a budget stretching well into billions of healthcare dollars. While there, Barbara formed one of the largest direct contracts with a major hospital system in America. Beyond her professional work in HR and benefits, Barbara has also worked in hospital systems, private equity, in consulting, and more. Join us as we delve into Barbara's fascinating story, exploring her challenges, triumphs, and the invaluable insights she's gained along the way. Chapters: 0:00 - Cold open 0:40 - Introducing Barbara Wachsman to the show 2:05 - The Excitement and Challenge of Disney 3:20 - A Message from Catalyze Health 4:00 - Provider vs. Employer Side 9:30 - Pulling Accurate Data and Healthier Work Forces 12:40 - The Acquisition Era 15:15 - Hospital Systems and Commercial 20:10 - Risk Based Primary Care Model 29:40 - Advice on Direct Contracting 33:40 - A Message from Catalyze Health 34:15 - What Benefits Managers Should Do NOW 40:00 - Leverage Points To Press To Get What You Want 45:00 - Metrics To Be Aware Of 49:00 - A Right of Responsibility and HDPs 52:35 - What to Do About Changes in Primary Care 57:00 - How to get in touch with Barbara to Learn More 57:40 - Closing Remarks Connect with Lee Lewis: LinkedIn

    58 min
  3. 3 JUIL.

    It Ain't All About Spend (Ft. Sheila Savageau)

    In the latest episode of Broken Benefits, we are honored to welcome Sheila Savageau, the dynamic head of Benefits and Compensation at General Motors February 2022, Sheila Savageau received a package on her doorstep for the 2022 Helen Darling Award, one of the most prestigious awards in health care, recently awarded to our company and health care team. But for Sheila, our company’s global health and well-being leader, it was much more than an accolade.  “When I opened that box and looked at the award, I saw my daughter’s reflection,” she said. “And when I think about our journey as a family, I can’t help but to be emotional.”  Five years ago, Sheila’s healthy 15-year-old daughter became chronically affected with seizures and was diagnosed with epilepsy. That life-changing moment made Sheila’s work in health care even more personal.  “I am deeply passionate about people and all aspects of their well-being,” Savageau continued. “And that passion is lit by the fire of my daughter’s health care journey. I refer to it as ‘Jenna’s Journey.’”  While advocating for her daughter’s health care, Sheila found her purpose. She was inspired to think about how she would do things differently. On many days, Sheila would sit in doctors’ offices or hospitals, pen and paper in hand, journaling about her experience and what she would change to deliver a health care option that could better support patients and their family members — their care advocates.  Nearly seven years later, in partnership with GM’s Global Business Solution People Services, legal, finance and purchasing groups, our health care benefits team introduced ConnectedCare, a health care option that offers value-based medical care through a connected network of local providers who work together to deliver high-quality care, at the right time and place.  Join us as we delve into Sheila's fascinating story, exploring her challenges, triumphs, and the invaluable insights she's gained along the way. Chapters: 0:00 - Cold open 0:40 - Introducing Sheila Savageau to the show 1:36 - Sheila's Story from Her Perspective 5:06 - Partnerships and How To Navigate Them 15:20 - Patient Choice of Healthcare 22:43 - Providers and Employers 30:00 - The Importance of Trust 33:32 - Data to Spot Areas of Concern 38:44 - Where Changes Will Come From 43:29 - Ways to Build Trust 48:10 - Product Side Enrollment 52:12 - How to get in touch with Sheila to learn more 52:37 - Closing remarks Connect with Lee Lewis: LinkedIn

    53 min
  4. 21 MAI

    Transitioning Industries and Making an Impact

    In the latest episode of Broken Benefits, we are honored to welcome Elena Bueno-Gonzalez, the dynamic Vice President of Energy Marketing & Trading at Florida Power & Light. Elena's incredible journey from Venezuela to becoming a leading figure in the U.S. energy industry is nothing short of inspiring. Arriving in the United States at the age of 21 and learning English as her second language, Elena's dedication and talent led her to excel in Mathematics. Her expertise and determination propelled her into the world of commodities trading, where she now oversees critical operations for one of the largest energy companies in the nation. But Elena's accomplishments don't stop there. In a surprising career twist, she took on the challenge of managing Health and Welfare Benefits, achieving remarkable results in a short period. Her unique perspective and innovative approach brought significant improvements, showcasing her versatile leadership skills. Join us as we delve into Elena's fascinating story, exploring her challenges, triumphs, and the invaluable insights she's gained along the way. Chapters: 0:00 - Cold open 0:40 - Introducing Elena Bueno-Gonzalez to the show 1:56 - The big transition in her career and moving into Health and Welfare Benefits 5:06 - The first challenges Elena wanted to tackle in her new role 11:10 - Convincing other leaders she was the right person for the job 15:43 - Leveraging her relationship with the TPA to empower her people 19:32 - Negotiating with the networks 26:52 - Advice to someone in similar shoes 32:54 - Designing a plan that made it easy for people to find quality care 38:19 - Identifying the risks associated with your strategic decisions 42:55 - Embracing the awkward nature of going back to the incumbent option 48:06 - How to get in touch with Elena to learn more 48:50 - Closing remarks Connect with Lee Lewis: LinkedIn

    49 min
  5. 8 MAI

    Leading a Fortune 500 Health Plan

    In this episode of Broken Benefits, we delve into the intricate world of health care solutions with a seasoned expert, Barbara Flitsch. With years of experience at the helm of a Fortune 500 health plan, Barbara brings invaluable insights into the challenges and opportunities within the industry. Join us as we explore Barbara's journey, from her early days in the field to her current role at the helm of innovation. From navigating regulatory hurdles to addressing the evolving needs of consumers, Barbara shares firsthand accounts of the complexities inherent in managing a large-scale health plan. Through candid discussions and real-world examples, Barbara sheds light on the strategies and tactics she employs to stay ahead in an ever-changing landscape. Whether it's implementing new technologies or fostering collaboration across departments, her approach offers a blueprint for success in an industry ripe for transformation. Chapters: 0:00 - Cold open 0:40 - Introduction and overview on the topic of the day 1:32 - Barbara's background in Health Care and the impact employers have on American Health Care 4:25 - What health plans should be doing 8:25 - Pushing new innovations through despite pushback 16:42 - Tactics to improve communications and feedback 20:30 - Which key questions are more important than others? 27:40 - How to solve issues without a big staff or budget 34:35 - Some of the biggest risks in Barbara's career 40:01 - Health Care can be a game of inches 46:05 - Exciting endeavors Barbara is focusing on right now 48:28 - How to connect with Barbara online and learn more 49:10 - Closing remarks Connect with Lee Lewis: LinkedIn

    50 min
  6. 8 AVR.

    Embracing Scrutiny and Navigating Innovation (Feat: Pat Pitsch)

    In this illuminating episode of Broken Benefits, we delve deep into the dynamic world of healthcare innovation with a true trailblazer, Pat Pitsch. As a distinguished Medical Benefits Expert, Pat brings a wealth of experience and insight to the table, offering a captivating narrative of her journey through the labyrinth of the healthcare industry. Join us as we explore the challenges and triumphs that have defined Pat's career, and how she has fearlessly tackled obstacles to drive innovation in her field. From navigating complex regulations to revolutionizing traditional practices, Pat's story is a testament to the power of perseverance and innovation in the face of adversity. Throughout our conversation, Pat shares invaluable lessons learned and strategies for thriving in an ever-evolving landscape. We explore the importance of embracing scrutiny as a catalyst for growth, and how it can fuel innovation by challenging the status quo. Drawing from her own experiences, Pat offers practical insights on harnessing feedback and criticism to drive meaningful change and propel the healthcare industry forward. Chapters: 0:00 - Cold open 1:05 - Welcoming Pat Pitsch to the show 2:48 - Working as part of a Berkshire Hathaway company 4:24 - Getting multiple employers to come together in a unified sense 10:36 - How benefits leaders can get more involved and make a difference in their organization 13:52 - What can be done to rally employers together 20:48 - Paying too much in rebates throughout the year 30:54 - How to educate a massive employee base who doesn't want to be educated 34:51 - What years four and five look like after implementing changes 41:13 - When diagnosis and surgeries don't align 44:27 - A story of Pat fixing a big issue during her career 47:18 - How to get in touch with Pat to learn more 48:00 - Closing remarks Connect with Lee Lewis: LinkedIn

    49 min
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14 notes

À propos

Whether you are the benefits manager or CEO of your organization, one of the biggest drivers of organizational performance, that most get totally wrong, is the health and benefits strategy. We spend billions on benefits, yet healthcare is unaffordable and complicated. More than half of Americans don't even take their paid vacation, yet people are burning out faster than ever and remote work is scrambling company cultures. It doesn't have to be this way! Great benefits can attract and retain top talent, communicate your values, rejuvenate your productivity, move your stock price, and even save lives. Lee knows this because he advised and learned from many Fortune 100 employers on how to create wildly profitable and popular benefits programs that enhance all areas of the business. Lee created this podcast in the hopes that together we can save lives, save dollars, and save our talent. Join us, each episode, on YouTube or your favorite podcasting platform for some great conversation with some of the world's leading experts in this space.

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