Build with Leila Hormozi Leila Hormozi

Today, Leila (@LeilaHormozi) shares how to be a better leader after answering questions that were asked at the recent scaling workshop. Is it possible to care too much or what do you do when you feel you may care too little for your team? 
Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
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Follow Leila Hormozi’s Socials:
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“Humility is usually a better indicator of success and of potential than misplaced confidence.” Today, Leila (@LeilaHormozi) shares invaluable insights on recognizing and developing high-potential leaders to drive business growth, emphasizing humility, progress, and extreme dedication. Learn how identifying and nurturing the right team members can exponentially transform your business.
Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
Timestamps:
(0:41) - The importance of people in business success
(2:31) - Transforming a business with the right team
(6:14) - Defining high potential players (HPP)
(10:35) - 1st principle: Looking at rate of progress
(15:32) - 2nd principle: Prioritizing humility over arrogance
(19:03) - 3rd principle: Embracing extremes
(23:05) - Prioritizing team development
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“In order to move forward, you must direct people into the future rather than resurrect the past.” Today, join Leila (@LeilaHormozi) as she guest speaks and talks about the three essential leadership principles: prioritizing immediate reinforcement over powerful but delayed feedback, differentiating constructive criticism from harmful insults, and focusing on future improvements rather than dwelling on past mistakes. She breaks down effective leadership into operational steps for creating an unshakable business culture and driving your team towards consistent growth.
Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
Timestamps:
(1:33) - Principle 1: Latency over intensity
(7:34) - Principle 2: Criticism vs. insults
(19:50) - Principle 3: Future focused feedback
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“What do I want to happen from making this money?” Today, Leila (@LeilaHormozi) delves into the mindset and strategies necessary to achieve financial success and build an unshakable business. She explores key principles on understanding money as a game, using it as a tool, the importance of measuring financial metrics, and adopting a long-term mindset.
Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
Timestamps:
(0:36) - Learning the rules of money
(2:22) - The importance of market selection
(4:43) - Money as a tool & creating value
(9:04) - The power of measurement
(12:35) - Long-term money decisions
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“If you try to calm somebody down who's angry, they get more angry." Today, Leila (@LeilaHormozi) offers insightful strategies on transforming angry customers into loyal advocates, emphasizing the supremacy of customer service over price and product. She introduces effective complaint handling frameworks like the H.E.R.E method, and shares experiences from real-life scenarios such as MVP software launch and service failure resolutions, illustrating how these strategies can enhance business practices, reduce churn, and increase customer lifetime value.
Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
Timestamps:
(1:31) - The power of customer service
(6:16) - Handling upset customers
(12:20) - The H.E.R.E framework
(15:53) - Jumping into the angry boat with customers
(23:46) - Turning negatives into promoters
(26:38) - Overcompensating for mistakes
(31:36) - Learning from customer complaints
(36:19) - When you ignore feedback
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“Sales can be a hard thing to do but if you have somebody who makes it fun, it makes it all worth it.” Today, join Leila (@LeilaHormozi) as she guest speaks to talk about the impact of positive reinforcement versus punishment in workplace management, highlighting how supportive environments can boost employee loyalty, productivity, and innovation. Drawing from experiences at Gym Launch and case studies like Coinbase and Neutrogena, Leila provides practical examples of transforming team dynamics and business outcomes through positive reinforcement.
Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
Timestamps:
(1:29) - Hiring mistakes and lessons learned
(4:35) - The turnaround: hiring the right leader
(6:20) - Positive reinforcement vs. punishment
(8:03) - Real-world examples: Coinbase vs. Neutrogena
(12:15) - The cost of punishment in the workplace
(13:56) - The benefits of positive reinforcement
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