Building a Culture of Kindness – Shannon Landry, RN, BScN, MN

In this episode of the Caring Greatly Podcast, Ms. Landry delves into the transformative power of kindness as a cultural focus and how kindness is measured as part of Bluewater’s strategic plan. We also explore a human-centered approach to decision making in which the executive team keeps “Emily,” the composite personification of patients and team members, at the center of every decision.