Building a Leadership Training Program with Ed Roberts and Matt Norris | 2024 NADA Show

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Paul J Daly and Kyle Mountsier have an engaging discussion with Ed Roberts, Chief Operations Officer, and Matt Norris, Fixed Operations Director, from Bozard Ford Lincoln. Ed and Matt delve into their journey of building a strong leadership structure within their organization. Matt, having stepped into Ed's previous role, shares the impact of their leadership training program on his professional and personal life. They discuss the importance of investing time in leadership development, meeting three days a week to focus on personal growth and effective management skills. This approach has not only improved their operations but also created a ripple effect of positive change among their team members. The conversation provides valuable insights into the power of leadership development in the automotive industry and the profound impact it can have on an organization's culture and success.

0:00 - Introduction to Ed Roberts and Matt Norris at Bozard Ford Lincoln

0:16 - Ed's Transition and Matt's Role in Fixed Operations

0:48 - The Significance of Leadership Training at Bozard Ford Lincoln

1:21 - The Impact of Leadership Development on Personal and Professional Growth

2:49 - The Structure and Importance of Regular Leadership Meetings

3:10 - Enhancing Operational Efficiency through Leadership Training

4:41 - The Ripple Effect of Leadership Development on the Team

5:06 - Starting Points for Implementing Leadership Training

6:52 - Ed Roberts' Approach to Leadership and His Book

8:51 - Closing Thoughts on Leadership and Industry Growth

Ed Roberts is the Chief Operations Officer at Bozard Ford Lincoln

Matt Norris is the Fixed Operations Director at Bozard Ford Lincoln

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