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2D AGO

How The Iran Conflict Will Impact Auto, BYD’s Flash Chargers, Search CarMax On ChatGPT

Shoot us a Text. Episode #1283: Oil markets are on edge as global conflict pressures fuel prices and supply chains. Meanwhile, BYD may have cracked the code on five-minute EV charging, and CarMax becomes the first U.S. auto retailer to launch a shopping app inside ChatGPT. Oil markets are on edge after military action involving the U.S. and Israel disrupted shipping through the Strait of Hormuz. While automakers aren’t seeing immediate shutdowns, rising energy prices and potential shipping reroutes are adding another variable to an already complex year. Roughly 20 million barrels of crude flow through the strait daily, along with LNG, aluminum, steel inputs and key plastics used in vehicle production.Oil briefly jumped nearly 7%, with analysts warning prices could top $100 a barrel if the conflict drags on.Automakers rely heavily on Asia–Europe sea lanes for semiconductors, battery materials and electronics—any expansion into the Red Sea or Suez would be “significantly disruptive.”“It certainly adds risk [for OEMs] and you’ve got to be thinking about rerouting anything that’s going to go through that part of the world,” said AlixPartners’ Dan Hearsch.If range anxiety has been the headline problem for EV adoption, BYD may be attacking it at the source. The Chinese automaker is testing a 1,500 kW “flash charging” network that looks less like a parking lot and more like a traditional gas station. The demo site in Shenzhen features liquid-cooled charging guns and pull-through lanes, allowing drivers to plug in and roll out—no backing into stalls required.Leaked specs suggest up to 1,500 kW on a 1,000V architecture—potentially adding 249 miles in about 5 minutes. For context, most U.S. and European fast chargers top out at 350 kW.Testing is currently limited to select BYD models with a “Flash Charge” badge, with charging reportedly starting within 10 seconds of plug-in.Pricing at the demo site is around $0.18 per kWh, a fraction of many Western public charging rates.CarMax just became the first U.S. auto retailer to launch a car-shopping app inside ChatGPT, bringing both buying and selling tools directly into the AI platform. It’s another signal that conversational commerce isn’t coming—it’s here. Customers can browse CarMax’s 45,000+ vehicle inventory using natural prompts like “SUV with third row under $25,000” or “small AWD car with good tech.”The app also allows sellers to check their vehicle’s value and connect directly to CarMax’s online offer tool.CarMax says the goal is to reduce the overwhelm of used-car shopping by meeting customers on a platform they’re already using. Today’s show is brought to you by iPacket Value. From accurate MSRP validation to smarter merchandising decisions, iPacket Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry. Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

2d ago

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15 min
1D AGO

Carvana Buys Another Store, GM Changes Pre-Owned Strategy, Nano Banana 2

Shoot us a Text. Episode #1284: Today we’re looking at Carvana quietly buying franchised dealerships, GM reshaping used-car sales around CarBravo, and Google’s newest AI image model. Carvana is continuing its quiet march into the franchised dealer world. The online used-car giant just bought another Stellantis dealership near Boston—its sixth in about a year—raising eyebrows across the industry and hinting at a bigger strategy to capture inventory, service revenue, and customer proximity. The company has rapidly built a cluster of CDJR stores across the country including locations in California, Arizona, Georgia, and Texas, spending about $160 million on five of them.Stellantis recently added a rule limiting buyers to one CDJR dealership per year, a move some believe may be aimed at slowing consolidation from players like Carvana.Analysts say the strategy likely centers on access to trade-ins, parts, service revenue, and more used-car inventory to feed Carvana’s core online business.CEO Ernie Garcia hinted at bigger ambitions saying: “The opportunities around us feel really, really, really big.”In a bid to compete with online disruptors like Carvana, GM is restructuring how its dealers sell pre-owned vehicles. The shift centers on pushing dealers toward GM’s CarBravo platform and dramatically expanding what qualifies for a factory-backed warranty. GM is dissolving its long-running certified pre-owned program structure for Chevrolet, Buick, and GMC dealers, asking them to move used vehicle sales under its CarBravo national online marketplace starting in June.Dealers must use CarBravo if they want to sell used GM vehicles with factory-backed warranties, while Cadillac will keep its traditional certified pre-owned program.The program expands eligibility dramatically—even non-GM vehicles and cars up to 15 years old could qualify for warranties, far beyond today’s typical five-year CPO limit.GM says the goal is to increase used-car inventory flowing through dealerships and capture demand in a market where 40M used cars sell annually vs. ~16M new vehicles.Mohawk Chevrolet president Andy Guelcher says the platform expanded reach: “I'm talking to people that I've never spoken to before.”Google just rolled out Gemini 3.1 Flash Image—aka Nano Banana 2—combining faster generation with the consistency needed for real production use. Google’s Gemini 3.1 Flash Image merges the intelligence of its Pro image model with the speed of its Flash architecture, making high-quality image generation fast enough for everyday workflows.The model pulls real-time knowledge from the web, meaning generated images can reflect current information rather than static training data.It can maintain consistent characters across five people and track up to 14 objects, enabling multi-frame campaigns and repeatable branded assets.Today’ Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry. Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

1d ago

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15 min
3D AGO

Honda Takes MPG Crown, Destination Fees Climb, What’s Holding Customer Experience Back?

Shoot us a Text. Episode #1282: Honda leads the nation in fuel economy, destination charges quietly climb to $1,600 per vehicle, and a new Gallup report shows staffing shortages may be holding back customer experience across retail. If you had to guess the most fuel-efficient automaker in America, who would you pick? According to the EPA’s newly released 2025 Automotive Trends Report, Honda just claimed the top spot—blending hybrids, smart engineering, and affordability into a winning formula. Honda posted a 31.0 mpg “real-world” fleet average for 2024—3.8 mpg higher than the industry average among full-line brands.The EPA ranking looks at automakers offering a complete mix of gas and electrified vehiclesHonda’s efficiency dominance isn’t new. The Civic topped the EPA’s very first fuel economy rankings back in 1976.The average Honda transaction price in 2025 was $35,060—roughly $10,000 below the industry average.Honda also set a third straight annual electrified sales record, surpassing 400,000 units, led by CR-V, Accord, and Civic hybrids.There’s a new line on the Monroney that’s getting a second look: destination charges. These once-overlooked shipping fees are quietly adding billions to vehicle costs without technically raising MSRP. Buyers spent more than $26 billion on destination charges this year, an average of $1,600, according to Edmunds.Some increases are steep: F-150 fees jumped to $2,595, Tahoe rose to nearly $2,000; Toyota Sequoia’s fee is up more than 50%.Automakers say the hikes reflect higher fuel, logistics, heavier SUVs and trucks—and now tariffs. Stellantis alone expects $1.9B in tariff costs in 2026.The charge is the same whether the vehicle traveled 10 miles or 1,000, and courts have ruled consumers shouldn’t be surprised that it includes profit.John Morrill, Massachusetts dealer: “It’s a way to raise prices that is, shall we say, less transparent to the consumer. Carmakers have raised them a lot, certainly faster than they’ve raised prices.”A new Gallup report highlights a growing gap in retail and beyond: employees feel deeply responsible for customer experience—but don’t believe their companies can actually deliver on promises. And staffing cuts appear to be the biggest culprit. 43% of workers strongly agree they feel responsible for customer experience (up from 38% last year), but only 23% believe their organization consistently delivers on its promises.Leadership is 10 points more confident than frontline employees that promises are being kept.Staffing is the top barrier to service, cited by 37% of workers—more than training, tools, or unclear standards combined. Today’s show is brought to you by iPacket Value. From accurate MSRP validation to smarter merchandis Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry. Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

3d ago

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16 min
FEB 26

Dealer Transparency Tracker, More Mobile Service Options, Consumer Confidence Up

Shoot us a Text. Episode #1279: Today we break down CarEdge’s new Dealer Transparency Index shaking up pricing accountability, GM’s MobileService+ reboot with lower-cost gas crossovers, and a fresh bump in consumer confidence that could signal steadier showroom traffic ahead. CarEdge just launched a new public report card for dealers—and it’s aiming straight at pricing transparency. The AI-powered platform unveiled its Dealer Transparency Index, grading over 4,600 U.S. dealerships on how “real and honest” their pricing practices actually are. The Dealer Transparency Index (DTI) scores dealers on a 100-point scale, translating into A–F grades based on real out-the-door quotes.Scores are built from 40,000+ verified OTD quotes using CarEdge’s AI negotiation platform. Dealers can’t pay to improve their grade.The formula weighs doc fees (30%), add-ons (30%), dealer markups (30%), and quote data quality (10%).CarEdge lists 4,957 dealers in their search. 2,403 are graded A, 306 are graded F.CEO Zach Shefska clarified the mission: “We’re not anti-dealer. We’re anti-deception…"GM is retooling its MobileService+ strategy after dealers pushed back on the original $150,000 BrightDrop EV vans. Now, gas-powered crossovers are stepping in to power the next phase of at-home service—and dealers say this version actually pencils. Starting Q2, GM will offer upfitted 2026 Chevy Equinox, GMC Terrain and Cadillac XT5 models for mobile service.The move follows the cancellation of BrightDrop 600 production and dealer concerns over cost, size and battery range.Upfront costs are expected to be cut by at least half compared to the $150,000 EV van. Dealers can even self-install the service kit in 6–8 hours.The setup allows stores to remove the equipment and resell the vehicle later—far more flexible than the “one-and-done” BrightDrop approach.MobileService+ Director Chris Hornberger said the new models hit the mark: “This, we feel, is the sweet spot, exactly what the dealers are looking for.” Consumer confidence edged higher in February, snapping a January slide as Americans felt slightly better about jobs and the labor market. While optimism is still well below last year’s peak, expectations for the months ahead are starting to firm up. The Conference Board’s Consumer Confidence Index rose 2.2 points to 91.2, beating economist expectations of 87.The labor market differential improved, with more consumers saying jobs are “plentiful” versus “hard to get.” Today’s show is brought to you by ESi-Q. ESi-Q measures employee satisfaction and provides actionable insight Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry. Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Feb 26

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15 min
6D AGO

Hyundai Tesla Robot Wars, Ford Helps Out In Service, Burger King AI Manager

Shoot us a Text. Episode #1280: Steve Greenfield is back as guest host as Hyundai takes aim at Tesla in the humanoid robot race, Ford pushes dealers toward same-day service with factory-backed AI support, and Burger King launches an always-listening “AI manager”. The EV race may be evolving into a robotics race. Hyundai is positioning its Atlas humanoid robot directly against Tesla’s Optimus, signaling that the next competitive edge for OEMs could be autonomous labor inside the plant. Both Atlas and Optimus are built on EV fundamentals: batteries, electric motors, advanced sensors, and AI. Hyundai’s Atlas boasts a 50kg payload—more than double Optimus’ cited 20kg—making it viable for heavier automotive assembly tasks.Hyundai plans plant deployment by 2028, starting with repetitive work like parts kitting before scaling into full assembly integration. Tesla is targeting similar in-house factory use for Optimus.Hyundai is investing $6.3B into a robotics factory and AI infrastructure, while Tesla maintains a cost advantage through vertical integration and in-house AI.Ford wants its franchised dealers fixing most vehicles the same day they arrive. Through a new initiative called Uptime Assist, the OEM is stepping deeper into service operations—targeting faster repairs, better parts flow, and stronger uptime for retail and fleet customers. Uptime Assist monitors every repair order opened by enrolled dealers. If a repair stretches beyond two days, Ford proactively reaches out with technical or parts support.70% of Ford repairs take less than 48 hours, but the network average repair time is still about five days. Since launching, the program has reduced repair times by 10–15%.Dedicated hardware and software hotlines now route dealers directly to specialists, cutting some diagnostic resolution times from eight hours to 20 minutes.Burger King is rolling out an AI-powered platform called BK Assistant that monitors nearly every aspect of restaurant operations—from inventory levels to employee-customer interactions—raising big questions about how AI oversight may reshape frontline work. The system aggregates POS data, inventory, equipment status, scheduling, and even drive-thru conversations into one dashboard for managers.A voice-enabled AI named “Patty” lives inside employee headsets, answering questions and flagging issues in real time.The platform generates a “friendliness score” by listening for phrases like “welcome to Burger King,” “please,” and “thank you.” Today’s show is brought to you by ESi-Q. ESi-Q measures employee satisfaction and provides actionable insight into what’s driving emplJoin Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry. Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

6d ago

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19 min
FEB 23

Dealer Count Down - Throughput Up, Used EV Values Rollercoaster, Consumers Delay Big Purchases

Shoot us a Text. Episode #1276: The 2026 dealer census shows fewer franchise points but stronger per-store sales. Tesla resale values rise while other EVs slide post-tax-credit. And consumers are shifting away from big-ticket purchases, focusing instead on repairs, durability and value. The latest Automotive News dealer census shows a network that’s slimming down—but getting stronger. As OEMs right-size their footprints, throughput is climbing and single-brand stores are on the rise.The U.S. starts 2026 with 18,300 dealerships—just 11 fewer than last year—but total franchise points dropped 1.5% to 29,387.Exclusive, single-brand stores rose 1.2% to 13,351 locations as automakers continue network consolidation strategies.Buick (-20%), Lincoln (-9.9%) and Jaguar (-25%) all shrank networks intentionally, boosting per-store performance in the process.Average franchise throughput across the industry climbed 4.1% to 532 vehicles in 2025, with Toyota leading at 1,736 units per store, up 8%.19 brands improved throughput in 2025 — but 24 saw declines, including 12 brands down more than 10%. As networks shrink, the gap between healthy franchises and struggling ones is widening fast. When the $7,500 EV tax credit disappeared, most used EV prices fell. Except Tesla. While mainstream electric models lost value and OEMs started discounting hard, Tesla resale prices actually climbed — changing the whole picture.Used Tesla prices rose 4.3% since the credit ended, while other used EVs dropped an average of 3.6%.Because Tesla makes up such a big slice of the market, overall used EV prices actually rose 3.5% — but that’s a bit of a mirage.Lower-cost EVs like the Kona Electric, ID.4, Niro EV and Mach-E all lost around 5–6% in just a few months. The Porsche Taycan was the only non-Tesla model to see a price increase, at 4.1%Used EV market share fell 20% in four months, suggesting mainstream buyers aren’t rushing in — even with heavy new-EV discounts. Consumers are still spending — just not on the big stuff. Higher interest rates and tight housing turnover pushed shoppers towards smaller upgrades and essential repairs in 2025 — a trend expected to continue through 2026.Spending slowed across income groups late in 2025, especially households under $40K and over $150K.Large discretionary purchases like furniture and mattresses slowed sharply, while décor, kitchen items and maintenance held up.Home improvement spending softened for a third straight year but remains above pre-pandemic levels. Today’s show is brought to you by ESi-Q. ESi-Q measures employee satisfaction and provides actionable insight into what’s Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry. Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Feb 23

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15 min
FEB 24

Breaking Down The Tariff Situation, Plug-In Lambos, Return of the iPod

Shoot us a Text. Episode #1277: The Supreme Court narrows emergency tariffs—but most auto duties remain, reshaping pricing and payments. Lamborghini shelves its EV plans in favor of hybrids. And Gen Z is ditching smartphones for iPods, chasing simpler tech in a distracted world. In our ASOTU daily email this morning, the team broke down the recent tariff news and what they mean for dealers. While one layer of trade pressure is gone after the Supreme Court’s ruling, most auto-related tariffs affecting dealers and buyers remain in place. The ruling targeted emergency tariffs under IEEPA, not those imposed under Sections 232 and 301—where most auto exposure still sits.Steel and aluminum levies remain active, keeping pressure on parts, repair costs, and supplier pricing.VIN-level data shows uneven price impact: Canada-built vehicles up nearly $4K, Japan-built up ~$3.3K, Germany-built ~$2.8K, and Mexico-built over $1.5K.Pricing is largely baked into 2026 MSRPs, so expect stabilization—not rollbacks. Incentives and allocation will move before stickers do.Bottom line for dealers: focus on payment certainty, availability, and clear next steps—not promises of price drops.Lamborghini is officially backing away from its all-electric ambitions. CEO Stephan Winkelmann says the brand’s customers just aren’t ready—and going all-in on EVs risks becoming an “expensive hobby.” The Lanzador EV, first shown in 2023, has been quietly canceled after internal debate stretching into late 2025. Instead, by 2030, every Lamborghini will be a plug-in hybrid.Winkelmann says the “acceptance curve” for EVs among Lambo buyers is flattening and “close to zero.” Gen Z is rediscovering the iPod—and not just for the nostalgia. With schools banning connected devices and digital burnout on the rise, Apple’s discontinued music player is becoming a low-tech escape hatch from the algorithm-driven chaos of smartphones. Google Trends shows 2025 searches for iPod Classic and Nano up 25% and 20% year-over-year.Refurbished iPod sales have climbed an average of 15.6% annually since 2022, according to Back Market.Students are using iPods as a workaround in phone-restricted schools—offline music without the distraction.The vibe shift? A simpler, distraction-free tech era that “felt more hopeful”—and a reminder that sometimes less tech is more freedom.Today’s show is brought to you by ESi-Q. ESi-Q measures employee satisfaction and provides actionable insight into what’s driving employee engagement Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry. Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Feb 24

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15 min
FEB 25

Steve Greenfield on Dealer-Built Tech Products, BYD’s Stock Drop and More

Shoot us a Text. Episode #1278: We’ve got Steve Greenfield joining the show today as a dealership-born AI platform lands a full cash exit and gears up for U.S. expansion—while China’s red-hot EV market hits a margin-crushing price war. A Dubai-born AI platform built by former dealership operators just scored a full cash exit. AlgoDriven has been acquired by San Francisco-based Emergence, delivering a full exit to investors including Oman Technology Fund, 500 Global, Social Capital, and Automotive Ventures.Founded in 2017, AlgoDriven provides AI tools for used-car appraisal, pricing, damage detection, and inquiry management—now used in 1,000+ dealerships across 10 countries.The platform analyzes over $25 billion in used vehicles annually and claims one in three used cars sold in Australia runs through its tech.The acquisition fuels expansion into the U.S. and Latin America while accelerating advanced AI development across valuation, inventory, and customer engagement.CEO Glenn Harwood said, “We built the product we wished we’d had ourselves… bringing data, intelligence, and automation to the used-car lifecycle—helping dealers price better, trade smarter and respond to customers faster.” China’s EV juggernaut is hitting turbulence. Even as BYD surpasses Tesla in global EV sales, investors are backing away. A brutal price war, shrinking subsidies, and 400 competing models have turned the world’s hottest EV market into what analysts are calling an industry “wartime” shakeout.BYD’s stock has fallen roughly 40% from its May peak, as January EV deliveries dropped 33% year-over-year and overall Chinese EV sales slid nearly 20%.Nearly 400 EV models are now for sale in China—more than double 2019 levels—with 100+ launched in just the past two years, fueling margin-crushing competition.Government incentives are fading. China reinstated half of its 10% vehicle purchase tax this year, with the full tax expected to return after 2027.Analysts estimate up to 40% of China’s auto production capacity is sitting unused, creating excess supply and accelerating the price spiral known locally as “involution.”Scott Kennedy of CSIS said the industry is entering a “wartime period,” predicting the field will shrink from hundreds of EV makers to just a handful long-term.Today’s show is brought to you by ESi-Q. ESi-Q measures employee satisfaction and provides actionable insight into what’s driving employee engagement and turnover - before employees leave. Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry. Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Feb 25

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15 min
5D AGO

Coats For Kids = Impact For Generations

Shoot us a Text. On this final day of February, Paul, Chris and Nathan sit down to talk about The Truth About Car Dealers season 2, why you should attend ASOTU Con, and how the Greater New York Automobile Dealer's Association donated thousands of coats to New York's Annual Coat Drive. It's a reminder that focusing on the people is always the right option. Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry. Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

5d ago

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20 min
FEB 26

The TIME Dealer Nominee Who Built a Business Around Humility (Not Hype) with Emily Marlow Beck

Send a text Third-gen dealer leader Emily Marlow Beck breaks down why humility is a competitive advantage, how to become “essential” to customers, and how to lead through AI-era uncertainty without losing your heart. Emily Marlow Beck didn’t expect to be recognized—especially not as a TIME Dealer of the Year nominee. She runs a three-store group, not a mega-empire, and her first reaction was basically: “Oh… me?” But as the conversation unfolds, it’s clear why her name landed in that room: she leads with the kind of grounded, roll-up-your-sleeves mindset that’s rare in any industry—and even rarer when you’re a third-generation dealer who chose to lean in instead of opt out. We get the backstory too: law school, a brutal offer rescinded right before the bar exam, and the pivot into dealer law before she returned home in 2010 to build roots with her dad and raise her family near the business. From cleaning the technician bathroom as a teenager (yes, really) to becoming an “innovative problem solver” for time-starved customers, Emily makes one idea painfully clear: culture isn’t a poster—it’s whether people see you in the dirt with them. Timestamped Takeaways 0:00 — Why Starting Is So Hard (And Why It Matters Anyway) 0:33 — “Oh… Me?” The Surprising Reality of Being Nominated for TIME Dealer of the Year 3:35 — The Third-Generation Dealer “Curse” (And Why She Ignored the Warnings) 4:17 — The Devastating Call Before the Bar Exam 5:04 — “If You Think You’re Too Good for This Work…” 8:01 — Leadership Is Servanthood (Not Status) 11:17 — Showing Up Every Day Is the Real Competitive Advantage 14:25 — Why Leaders Have to Get Their Hands Dirty 15:04 — Becoming “Essential” to Your Customers 18:12 — Uncertainty Is in Our DNA 20:24 — Getting Comfortable Being Uncomfortable 21:12 — The 2026 Focus: Efficiency Through Better Communication Connect with Emily Marlow Beck at https://www.linkedin.com/in/emily-marlow-beck-6859849/ Learn more about her dealership group at https://marlowautogroup.com/ ⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture. 🎧 Like and follow our other podcasts: Automotive State of the Union ASOTU CON Sessions

Feb 26

•

25 min

ASOTU brings the automotive industry to you with news, insights, and a bit of laughs. Whether it be commentary on the news of the day or a conversations with one of the great practitioners of auto, we hope you enjoy these conversations. Sign up for our daily email to start your day with the content you will look forward to. All podcasts are produced by Automotive State of the Union (ASOTU). For more info visit https://www.asotu.com or check out our content across social media.

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