196 episodes
Can't Stop the Growth Chad Peterman
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- Business
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4.8 • 51 Ratings
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Chad Peterman, host of Can't Stop the Growth, is driven by a personal mission to provide a platform for others to grow and thrive. CSTG offers reassurance, inspiration, and the recognition that making mistakes and facing setbacks are natural parts of the journey. Through his own thought leadership and engaging discussions with leaders, join Chad as he highlights the importance of personal development, pursuing greatness, and always chasing your potential.
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CSTG 176: Transforming Field Training: Inside the Dedicated Field Support Program
This is first episode in a mini series introducing the DFS (Dedicated Field Support) program designed to develop field professionals and offer support so they can deliver the best quality service to our customers.
From onboarding to daily interactions, and from tailored coaching to intentional competency-building, we'll uncover how DFS not only enhances our team's skills but also strengthens our culture of genuine care and customer service.
Whether you're a leader looking to innovate or simply curious about new ways to drive excellence, this episode is packed with insights and practical advice you won't want to miss. Let's get started!
Additional Resources:
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
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CSTG 175: Building Communities for Success: Mindset and Leadership with Nikki Lewallen Gregory
Learn how mastering your mindset can create a ripple effect of positive influence in your life and business. Today we welcome a special guest, Nikki Lewallen Gregory, CEO of People Forward Network.
Nikki shares insights from her career in mental health therapy, sales, and entrepreneurship, focusing on employee engagement and meaningful work.
Learn about the significance of an abundance mindset, simplifying business practices, and fostering values-aligned partnerships. Prioritize developing your leadership skills to drive your team and business forward.
Additional Resources:
Chad on LinkedIn
Nikki Lewallen Gregory LinkedIn
Chad Peterman | CEO | Author Peterman Brothers Website
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Boosting Revenue: How CSRs Can Transform Contractor Sales with Brigham Dickinson
In this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry.
Brigham reveals actionable tactics to boost contractor revenue by engaging customer service representatives (CSRs) more actively in the sales process.
Key highlights include transitioning CSRs from merely booking calls to influencing buying decisions, aiming to increase call conversion rates dramatically—from a 42% industry average to a potential 85%.
He emphasizes the transformative impact of the right mindset, the importance of creating a comfortable environment for customers, and the role of advanced tools like Rilla technology in CSR training.
The episode delves into investing in CSR training, handling price objections, and the benefits of delegating phone answering to third-party services for small businesses.
Additional Resources:
Brigham Dickinson on LinkedIn
Power Selling Pros
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Connect with Megan Bedford
Connect with Katie Donovan
Learn More About CAMP Digital
Connect with our Sponsor, GoodLeap
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Re-Release: Unleashing the Power of Data with Mike Zuidema
Join us for this popular re-released episode! Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven decision-making is crucial for business success.
Chad and Mike discuss the challenges of accessing and interpreting data within the home services industry, as well as the importance of having a centralized source of truth. They also highlight the transformative power of data in pricing and understanding key metrics. Tune in to this episode to gain insights on leveraging data to generate revenue and save costs.
Additional Resources
Chad on LinkedIn
Connect with Mike on LinkedIn
Peterman Brothers Website
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Strategies for HVAC Business Growth During Summer with Josh Kelly
Summer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the home services and HVAC industry. From navigating the high profitability and challenges of the summer season to the critical need for constant learning and adaptation, Josh shares valuable insights for entrepreneurs and business leaders.
They delve into the importance of timely preparation, team culture, and maintaining efficiency during peak months. Josh emphasizes the significance of accountability and the value of split-unit growth strategies used by Roto-Rooter, alongside the necessity of documenting business issues and solutions.
Key topics in this episode include the critical role of one-on-one relationships with team leaders, the importance of positivity and system improvements, and the process of habit-building for sustained customer relationships.
Listen for actionable strategies for marketing, hiring, and capacity management tailored to the summer's high demands. Tune in for a deep dive into the operational and strategic facets of thriving in the HVAC industry.
Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology.
Additional Resources:
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Connect with Andy Fuselier
Connect with Josh Teekell
Learn more about SmartAC.com
Josh Kelly on LinkedIn
Clover
Connect with our Sponsor, GoodLeap
More on PeopleForward Network
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CSTG 174: The Power of Mindset and Continuous Training in the HVAC Industry with Joe Crisara
✂️ In this episode, host Chad Perterman welcomes HVAC industry veteran Joe Crisara. With 47 years of experience in HVAC, plumbing, and electrical services, Joe brings a wealth of knowledge and actionable insights.
Key topics include the transformative power of mindset in business, the necessity of eliminating ineffective practices, and the importance of prioritizing people over things in in-home service experiences.
Learn about Joe's bestselling book, "Service MVP," which serves as an essential playbook for service managers and customer service personnel. The book covers vital subjects such as client connection, system diagnosis, and project management, and it has already impacted over 5,000 professionals. They also discuss the comprehensive coaching programs offered by Service MVP, which have benefited over 33,000 companies across various industries.
This episode is a treasure trove of advice for anyone looking to grow their business through continuous learning, effective training, and a people-first approach.
Additional Resources
Chad on LinkedIn
Chad Peterman | CEO | Author Peterman Brothers Website
Joe Crisara on LinkedIn
Service MVP Book
Service MVP coaching
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Customer Reviews
Great Show for Home Services Leaders
This podcast provides constant inspiration for home services leaders, helping them build people-first organizations. Chad seems to share all of his learnings to help listeners replicate what works. Thanks for producing a great show!
Blocking and Tackling of Leadership
Chad reviews the blocking and tackling of Leadership. These are phenomenal fundamentals that every leader can use and apply every single day! He’s interesting to listen to and serves up insights that are easy to understand and apply.
A Must Listen!
Chad delivers inspiring messages on leadership with a practical and relatable application. He will challenge you to take a closer look at yourself and inspire you to move beyond the limits of what you believed possible. If you are looking for ways to level up your leadership game, you are at the right place.
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