CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
Episode 78 - Daniel Quick & Barry Kelly - A 12-Step Playbook for Customer Education Success
For Leaders and Practitioners, there are few books out there on the market which appeal specifically to the Customer Education Market which is why we always put the spotlight on any new seminal work on...
Episode 77 - Stephanie Pellegrino - The Next Generation of Customer Education Leaders
Over the years, many Customer Education practitioners have come to us at CELab asking, “How do I move up in my Customer Education career?” What are some of the big mistakes we’ve made or even...
Episode 76 - Nick Mehta - Customer Education is the Core of Customer Success
While Customer Education has been around for many years, we at CELab attribute it’s re-emergence to the Customer Success movement. And with that, we invite special guest Nick Mehta – CEO of Gainsight – to...
Episode 75 - Melissa VanPelt - Customer Education, Advocacy, and Community
For this episode, we welcome Melissa VanPelt who leads Seismic’s Global Education and Advocacy program at Seismic. We’ve hoped to have Melissa on the show for some time, and this is an episode you’ll truly...
Episode 74 - CELab Maximum "Minis" - Part 1 - Working with Marketing
It’s Valentine’s Day and our gift to the CELab Community was intended to be a “Mini”. Turned out, both Adam and Dave got on a roll and at about the 31 minute mark, Adam can...
Episode 73 - Monica Sindwani - Transitioning to Customer Education
Photo by Suzanne D. Williams on Unsplash
Are you wondering how to move from K-12 to Customer Education? Or academia to corporate learning? In this episode, we’re diving into how Customer Education professionals get into the business. Many professionals make a move into Customer Education from teaching, K12 or academia. Others move from Customer Success to Customer Education. Today’s guest has actually worked in each of those worlds! So tune in for a discussion with Monica Sindwani from AgentSync.
Monica made the move from teaching to Customer Success and Customer Education. In this episode, she shares tips for teachers and academics making the move into instructional design or corporate learning. We discuss the paradox of transferable skills and how intellectual humility plays a big part in reskilling. And we talk about how programs like Salesforce Trailhead and other credential programs can be a huge asset for anyone looking to move into the technology field.
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Tangible and relevant content!
Customer training is so important to product adoption! Love hearing a podcast focused on bridging the gap between traditional training and online training platforms. So educational and insightful. LOVE LOVE LOVE!
I love listening to this podcast to learn and get ideas for customer education. I am relatively new to the field and love being able to learn more and get ideas!
I love this podcast! It’s a terrific one-stop shop for all things Customer Education. I learn something valuable with every episode!