Change Enablers, a podcast by Tango Tango

In this edition of our The State of Change Enablement series, listen to a variety of segments:

Top News ranked on the Mango scale: 
•  Tech layoffs; over hiring; Instacart & Salesforce (1:57)
•  Okta Businesses at Work 2024; 66% of people starting the year burnt out (10:39)

Not-Obvious News:
•  Follow of the day with Jeff Ignacio (22:57)
•  Quote of the day with, "We’re living in a tab apocalypse.”  (24:30)

The Ops Hotline:
•  Submission 1 (25:58)
•  Submission 2 (39:01)

On Second Thought:
•  Debating past podcast quotes from conversations with Jamie Meyerson of Maven Clinic (46:06)

Adventures of an "Ambivalent Adopter":
•  Navigating 1Password (51:57)
Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Change Enablers, a community by Tango: https://www.tango.us/change-enablers-community

Where to find cohost Rocco Seyboth:
• LinkedIn: https://www.linkedin.com/in/roccoseyboth/


Like what you heard? Subscribe, leave us a review, and let us know who in Operations and Enablement should be our next guest.

How many tabs do you have open right now? 10? 20? 50?

If you feel personally attacked for having one-too-many tabs up, welcome to the "Tab Apocalypse", a phrase coined by Patrick Monnot, Founder & CEO of Pod, the AI workspace for B2B sellers.

"It's the concept that knowledge workers are overwhelmed with using too many applications, which leads to a lot of inefficiencies, lack of productivity, and cognitive overload." 

To take it one step further, according to a Harvard Business Review study, digital workers toggle between tabs and apps 1,200 times a day, on average. That adds up to four hours of context switching in just one week. In other words, we're wasting about 10% of our work week, every week.

The solution? According to Patrick, it comes down to having the information that you need to be productive when and where it's most helpful.

In this episode, you’ll hear about:
• The status quo of sales–and where Enablement is missing the mark
• The effects of the "Tab Apocalypse" (and how to survive it) 
• What real time enablement (RTE) looks like in practice
• How an RTE approach can transform the traditional employee onboarding experience

Where to find Patrick Monnot
• Linkedin: https://www.linkedin.com/in/patrickmonnot/
• Pod: https://www.workwithpod.com/

Where to find your host and Tango's CEO, Ken Babcock
• Linkedin: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Tango: https://www.tango.us/modern-training-and-enablement-tech-stack
Like what you heard? Subscribe, leave us a review, and let us know who in Operations and Enablement should be our next guest.

Today’s software training methods make it nearly impossible to get an entire sales force to perform the same behaviors.

And they make it really, really painful to navigate what Demar Amacker, Vice President of B2B Operations at The Muse and Top 25 Revenue Operations Leaders by Revenue.io, calls “a tale of two Salesforce instances.”

Prior to his start, The Muse acquired Fairygodboss. The existing team merged the two Salesforce instances into one, leaving Demar with a huge (not to mention, first) task of reconciling two sales teams + two Salesforce instances and 11,000,000 different ways of doing things.

Without the ability to standardize—and quickly teach reps how to follow a unified process—Demar’s operations team felt the ripple effects of messy data for months.

In this episode, you’ll learn:
• The risks to sales reps and sales managers in a merge like this
• How Demar went about untangling the big ball of yarn that was the new Salesforce schema
• Ways companies can avoid scenarios like this in the future
• Why more software might add more problems than it solves

Where to find Demar Amacker:
• LinkedIn: https://www.linkedin.com/in/dlamacker/
• The Muse: https://www.linkedin.com/company/the-daily-muse/

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Tango: https://www.tango.us/modern-training-and-enablement-tech-stack
Like what you heard? Subscribe, leave us a review, and let us know who in Operations and Enablement should be our next guest.

“A lot of people have a tendency, especially earlier on in their L&D career, to show the value of training by creating a lot of it. I actually think of it the opposite way. 

The less time I need to pull people out of their flow of work to do something, I'm actually proving my ROI as an L&D professional that much more. I'm showing that I have a skill set where I can transfer critical and important knowledge with the least amount of disruption.

You're going to do yourself a better job of showing your worth by providing less training, but doing it right.”

What is “right” in this scenario? Well, that’s up to interpretation (and the teams you support, your company size, what your tech stack looks like, the level of process adoption you’re seeing… you get the point. The list goes on.).

But something most L&D leaders can likely agree on – and something Aaron has perfected in his role as Senior Manager, Customer Experience Enablement at Faire – is that less really is more. And that often means moving away from traditional training methods that require memorization and embracing (and allowing) more time for real-time application.

In this episode, you’ll learn:
• How Aaron approached his first project at Faire: revamping the entire onboarding program
• Why L&D leaders are shifting to a success model where application is more important than memorization 
•  The change management necessary to make people comfortable with a new way of discovering and sharing knowledge
• The many ways L&D leaders can get out of the way

Where to find Aaron MacDonald:
• LinkedIn: https://www.linkedin.com/in/aaronmacd12/
• Faire: https://www.linkedin.com/company/fairewholesale/

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Change Enablers, a community by Tango: https://www.tango.us/change-enablers-community
Like what you heard? Subscribe, leave us a review, and let us know who in Operations and Enablement should be our next guest.

There's a natural tension between services that are streamlined for scale and services tailored to the unique needs of members and customers.

No one knows this tension better than Pomi Tefera, Head of Ops & Strategy at Cofertility, a human-first fertility ecosystem and platform that empowers everyone to own their own family-building timeline and journey.

In her role, Pomi lives and breathes the need to deliver on personalization without compromising on the promised benefits of standardization like efficiency, fairness, and quality assurance.

Prior to Cofertility, she was responsible for bringing products to life at Uber, where her and Ken first met. It was her curiosity for tech that transforms how people live and manage their most basic needs in the physical world that led her career from mobility to fertility.

In this episode, you’ll learn:
• The biggest learnings going from an Enterprise org to leading Ops at a startup
• The #1 thing Ops teams overcomplicate
• How to balance personalization and standardization
• Strategies Pomi uses to best enable her member advocates to spend more mental energy on the personal and emotional aspects of their job
• Methods for evaluating the impact on member and user experience
• How to build an “Operations moat”
• How to make your CEO care about operational excellence

Where to find Pomi Tefera:
• LinkedIn: https://www.linkedin.com/in/pomi-tefera-16a47224/
• Cofertility: https://www.cofertility.com/

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Change Enablers, a community by Tango: https://www.tango.us/change-enablers-community
Like what you heard? Subscribe, leave us a review, and let us know who in Operations and Enablement should be our next guest.

“When something breaks at our house, we’re not going to read all about our furnace and how it exhausts and does all this stuff. I need to know the problem so I can fix it and move on.”

The same goes for Sales. The “bucket” of information, as our guest Chad Trabucco calls it, is noisy enough, so it’s the job of Enablement to cut down the noise and straight line a rep to finding what they need when they need it.

With over 10 years of experience in enablement, Chad has built and hired teams across the US, EMEA, and APAC at companies including Guru, Dixa, and LinkedIn. In his current role as Senior Director, Sales Enablement at Go1 he’s focused on making sure his reps have what they need when they need it via strategic development and implementation for the entire global Revenue organization.

In this Change Enablers episode, Chad sat down with Ken to talk about:
• How he’s effectively operationalized sales enablement at a global scale
• The small company learnings he’s applied in his role at a larger org
• Centering enablement efforts around empathy
• The slippery slope of losing what your reps really want
• Peer-to-peer learning vs. over-polished training
• Building confidence and creating trust with your sales reps
• How enablement leaders can get out of the way

Where to find Chad Trabucco:
• LinkedIn: https://www.linkedin.com/in/chadtrabucco/
• Go1: https://www.go1.com/

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Change Enablers, a community by Tango: https://www.tango.us/change-enablers-community
Like what you heard? Subscribe, leave us a review, and let us know who in Operations and Enablement should be our next guest.