763 episodes

Travel Channel's Anthony Melchiorri and hotel industry expert Glenn Haussman empower your business, your career and your life.

Checking In with Anthony & Glenn Anthony Melchiorri & Glenn Haussman

    • Business
    • 4.9 • 119 Ratings

Travel Channel's Anthony Melchiorri and hotel industry expert Glenn Haussman empower your business, your career and your life.

    788: Coury Holding Launches Divison Heightening Property Hotel Guest Experience

    788: Coury Holding Launches Divison Heightening Property Hotel Guest Experience

    Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury  special guest shares insights on their innovative approach to hospitality and strategic growth.
    Key Points Covered:
    •    Overview of Coury Holdings:
    o    Coury Holdings’ history and evolution over 38 years.
    o    Transition from developer and asset manager to hotel consulting and development.
    o    Success story: First hotel developed in the late 90s, still owned today.
    •    Launch of Concert Hospitality:
    o    Formation of Concert Hospitality as an extension of Coury Holdings.
    o    Focus on maintaining the company’s core principles of lifestyle and boutique hospitality.
    o    Collaboration with Newcrest Image to meet client needs and expand into new markets.
    •    Strategic Partnerships and Growth:
    o    Strategic relationship with Newcrest Image to grow the platform.
    o    Co-acquisitions and pipeline of new hotels.
    o    Goals for enhancing guest experiences and strategic expansion.
    •    Philosophy Behind Concert Hospitality:
    o    Emphasis on creating personal connections with guests.
    o    Utilizing new philosophies to connect with customers in traditional hotel settings.
    o    The role of staff as "experience curators" to enhance guest satisfaction.
    •    Future Plans and Initiatives:
    o    Introduction of the Concert brand, emphasizing harmony and collaboration.
    o    Focus on music as a fundamental element in all properties.
    o    Developing community gathering spaces within hotels.
    •    Operational Strategies:
    o    Unique approaches to hotel management, cost control, and guest engagement.
    o    Implementing bonus programs for staff to encourage engagement and service excellence.
    o    Creating memorable guest experiences to drive loyalty and repeat business.
    •    Exciting New Ventures:
    o    Expansion of the Vin hotel collection.
    o    Launch of Society Wine and Coury-crafted bourbon.
    o    Upcoming new hotels and innovative projects in the pipeline.
    Listen in to discover how Coury Holdings is redefining hospitality and creating unforgettable guest experiences.
    Visit novacanynews.com!

    • 29 min
    786: Discover the Evolution of Virgin Hotels Las Vegas with President Cliff Atkinson

    786: Discover the Evolution of Virgin Hotels Las Vegas with President Cliff Atkinson

    Join your host Glenn as he takes you on an exciting tour of the Virgin Hotel Las Vegas with special guest Cliff Atkinson, the President of Virgin Hotel Las Vegas.
    In this episode, you will explore the remarkable changes and improvements made to the property. Walk along with Glenn and Cliff to learn about:
    • The integration of various elements to create a cohesive and vibrant resort experience.
    • The reimagined center bar, which serves as the property's energy hub.
    • The unique offerings at Nobu, one o
    f the best restaurants in Las Vegas. 
    • The strategic shift in managing the casino for a better guest experience. 
    • The introduction of the modern burlesque show "Lady Like" at 24 Oxford.
    • The development of a beach club environment with Kassi Beach House and the new Kassi Beach resort pool.
    • The reworked collaboration with Hilton and Virgin to enhance the property's success. 
    • The future plans for a sports book that integrates food and beverage for a unique experience. Cliff shares his insights on transforming the property into a unified and integrated, guest-centric destination while maintaining the spirit of Las Vegas. Tune in to hear about the exciting future of Virgin Hotel Las Vegas and the lessons learned from their journey. 

    • 27 min
    785: Crafting a World-Class Casino Resort: Design and Comfort For Profitability

    785: Crafting a World-Class Casino Resort: Design and Comfort For Profitability

    Join us as we dive into the world of casino resort design with two industry experts!
    Discover Winstar, an incredible casino resort project in Thackerville, Oklahoma, led by the Chickasaw Nation and designed by HBG.
    We interview Rob Juergan, Principal and Architectural Designer at HBG Design and Ray Mabry, Principal and Dallas Office Leader
    Project Highlights:
    • 6,500-seat performance venue: Lucas Oil Live
    • 304-room hotel
    • Cascades: A large outdoor pool area
    • World-class music venue hosting rock and country performances
    • Nominated for Casino of the Year Theater by the Academy of Country Music
     
    Market Positioning: 
    • Attracting a large audience from the rapidly growing Dallas-Fort Worth area. Design and Amenities: 
    • Multi-purpose performance venue for concerts, banquets, meetings, boxing, and MMA events.
    • VIP area with a private lounge, full bar, and kitchen. Success Factors:
    • Strategic location and high-quality amenities driving the resort’s success. Design Inspiration:
    • Earthy tones and natural elements inspired by the Red River region.
    • Organic shapes and curvilinear forms for a natural feel. Interior
    Design: 
    • Warm and woodsy room design with deep rust orange accents.
    • Practical elements for guest comfort. Building Shape and Form: 
    • V-shaped building maximizing views and creating an embracing feel.
    • Wind block design for enhanced guest comfort.
    Pool Area Design:
    • Three distinct tiers and multiple pools for different experiences. 
    • Great food and beverage options with natural ventilation.
    • Community hub bar area with a sundial-like roof. Tune in to hear more about this amazing project and the design process behind it! 

    • 39 min
    784: From Ritz-Carlton to Fifth Avenue: Elizabeth Mullins' Journey in Luxury Hospitality

    784: From Ritz-Carlton to Fifth Avenue: Elizabeth Mullins' Journey in Luxury Hospitality

    Elizabeth Mullins is COO of Flâneur Hospitality is a seasoned hotelier with a passion for luxury hospitality. She shares her journey from the Ritz-Carlton to leading a new boutique hotel in NYC. Discover what sets her hotel apart and her unique approach to creating unforgettable guest experiences at the Fifth Avenue Hotel.
    • Dive into the world of luxury hospitality with Elizabeth as she talks about her journey from the Ritz-Carlton to running a new boutique hotel in NYC. 🏨✨
    • 🌟 Discover what it takes to stand out in the competitive NYC hotel scene with Elizabeth's insights and experiences. 🗽
    • 🛎️ Join us as Elizabeth shares her secrets to creating unforgettable guest experiences at her new boutique hotel in the heart of NYC. 🎩
    • 🏙️ Learn how Elizabeth blends modern luxury with personal touches to redefine hospitality in New York City. 🌟
    • 🎧 Listen to Elizabeth discuss her career from the Ritz-Carlton to leading a new boutique hotel in NYC. Hear about the challenges and rewards of luxury hospitality. 🌆

    • 33 min
    783: Maxing Out Your Workout

    783: Maxing Out Your Workout

    Nezar Akeel is Founder & CEO of MAXPRO Fitness and shares insights around the importance of in-room workout options for travelers. It's so easy, even i coiuld do it! Plus, MAXPRO has partnered with Shaquille O'Neill too so this is legit.

    • 35 min
    781: Hospitality Internships with the AHLA Foundation

    781: Hospitality Internships with the AHLA Foundation

    Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next generation of hoteliers.

    • 39 min

Customer Reviews

4.9 out of 5
119 Ratings

119 Ratings

mamagina7 ,

Gordon Sondland!

Wow!! I’m new to this podcast and I had a blast listening to this interview . I’m a new GM and I enjoyed every minute of this conversation. It wasn’t just an interview to me, but a privilege to listen and learn about the hotel world. I’ve worked in the hotel business over the last seven years and I’ve learned so much listening to podcasts, watching Hotel Impossible and learning from my co-workers. It’s challenging and the energy to do my best just keeps growing! Thank you !!!

Globie fan! ,

By far the best......

....hospitality industry podcast. Timely, insightful and thought provoking....plus outstanding interviews with leaders from all aspects of the business. Best way to keep up with the latest trends and issues. I grab lunch and tune-in in my office everyday. Thanks Anthony Melchiorri and Glenn Haussmann for producing such a thoughtful and entertaining show!

Bdrag24 ,

The Best

By far the best podcast for hoteliers. They have amazing guests and REAL needed conversations.

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