No Vacancy Live!

No Vacancy Live
  • 4.8 (107)
  • Entrepreneurship
  • Updated Daily

No Vacancy is home to the hospitality industry's top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.

  1. 13h ago

    Hotel Revenue Managers Need Less Data Wrangling

    During HITEC in San Antonio yesterdayn, I talked with Robert Matsuoka of Duetto about Duetto Labs and how AI could change the daily work of hotel revenue teams. Revenue managers already spend too much time pulling data from different systems, building reports, checking forecasts, and trying to figure out what needs attention first. Robert's view is that AI should cut through that noise so smart people spend more time making decisions and less time fighting spreadsheets. We also talked about forecasting, pricing, profit data, and how Duetto is thinking about the next phase of revenue management technology. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

    9 min

  2. 1d ago

    HITEC: How Pursuit Collection Uses AI Beyond the Buzz

    I'm at HITEC in San Antonio today and tomorrow, and I talked with Stephen Katsirubas, CIO of Pursuit Collection, about AI that's already doing real work for guests and operators. Pursuit has a lot more going on than rooms and room nights. They're dealing with lodging, attractions, retail, boating, gondolas, sky trams, and all the guest questions that come with those experiences. Stephen isn't talking about AI in some vague "future of hospitality" way. He's talking about using it now so guests get faster answers and teams spend less time buried in the same basic questions. One example got my attention: Pursuit cut call volume by more than 30% in one area by helping guests get answers about hours, parking, pet rules, and other basics before they need a person. Thanks to Unifocus. Workforce management redefined. Visit unifocus.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

    4 min

  3. 2d ago

    Why The Lodging Conference Keeps Bringing Hospitality Leaders Back

    I talked with Harry Javer, Founder and Producer of The Lodging Conference, and Dr. Producer Suzanne Bagnera about why this event keeps pulling people back year after year. I've been going for about 25 years. Suzanne's coming for the first time. That gave us two very different ways into the same conversation. The Lodging Conference brings the industry conversations people need right now: finance, construction, development, AI, adaptive reuse, conversions, residential hotels, and the dealmaking that shapes what comes next. I'll also be back on the main stage hosting one of the general session panels, so I wanted to hear directly from Harry about what's shaping this year's event. But the event also has the thing most conferences can't manufacture: people actually relax. The lazy river race helps. The duck race definitely helps. So do the morning activities, the evening events, and the way the property takeover keeps people running into each other all week. That's what makes the conversations different. People still talk deals, capital, brands, development, and strategy. They just do it in an environment where everyone feels a little more human. Harry also shared what first-timers should know, why the event keeps selling out, and why registering before June 30 matters. And yes, I fully intend to defend my title as king of the lazy river race. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

    12 min

  4. 3d ago

    Hotel AI Won't Work If the Data Is a Mess

    On No Vacancy, I talked with Charif Zahrane, Managing Partner at M7 Services, about the hotel technology mess sitting underneath the AI conversation. Everybody wants to talk about AI. Charif wants hotel operators to look at what sits below it first. Data. Infrastructure. Security. System connections. The unsexy stuff that decides whether the shiny new tool actually works or turns into another headache. That's where this conversation gets useful. Hotel operators can't just throw AI on top of messy systems and expect magic. They need a cleaner foundation, a better understanding of what they're connecting, and partners who understand how hospitality actually runs. Charif also gets into why the old "break-fix" IT model doesn't match where hotels are headed. This one's for anyone trying to figure out what hotel tech should look like before AI makes the whole thing even more complicated. Want the weekly roundup of news, videos, and what you might've missed? Text HOTEL to 66866.

    13 min

  5. 4d ago

    FNA 212: What Arnie Missed

    Today we answer the most important question of all, what Arnie missed. Arnie Garfinkle tosses back some cocktails with Glenn, Craig and Producer Suzanne for this week's Friday Night Audit. Bets are open to how late Arnie shows up for his guest spot.

    59 min

  6. 5d ago

    Where Hotel Investment Still Works When New Builds Don't

    At last week's NYU IHIF, I talked with David Duncan, President and CEO of First Hospitality, about where hotel investment still works when new construction rarely pencils. That's the part of the market I keep hearing more about: not shiny new projects, but existing hotels where the right capital, brand strategy, operating discipline, or management change can unlock something better. David has a useful view on that because First Hospitality now plays on both sides of the equation: investment and operations. In this conversation, we got into why more opportunities may come from assets that need work, why development still feels difficult, and how First Hospitality thinks about growth when every deal has to earn its way forward. We also talked about new markets, talent, culture, and why entering a city as an operator takes a lot more than running the numbers from a spreadsheet. Thanks to Actabl. Actabl gives you the power to profit. Visit actabl.com. Want the weekly roundup of news, videos, and what you might've missed? Text HOTEL to 66866.

    6 min

  7. 5d ago

    How Stonebridge Uses AI Inside Hotel Operations

    Most hotel AI conversations stay too abstract. Rob Smith, CEO and President of Stonebridge, brought it back to the work operators deal with every day: financials, trip reports, sales data, STR reports, and property-level decisions. I recorded this conversation during last week's NYU IHIF conference, where Rob shared how Stonebridge uses AI inside hotel operations right now. Stonebridge uses Claude, ChatGPT, and Copilot at the corporate level, and the company has rolled out hashtag#Copilot across its hotels. Rob talked about using hashtag#AI for faster answers, better property context, and fewer wasted steps before a team has to chase another call, email, or report. 🤖 Stonebridge houses financials, sales data, hashtag#STR reports, and trip reports inside its AI workflow 🏨 Rob can pull property-level context in minutes before visiting a hotel or reviewing a performance issue 📊 AI helps the team spot problems earlier and understand what may already explain them 💡 Stonebridge challenged field teams with a clear mission: find the next operational "drive-thru" idea 🔁 Rob sees field-level innovation as the real unlock — ideas from the hotels move into the lab, become best practices, and scale across the company This one gets past AI noise and into the operating reality hotel leaders care about: faster decisions, cleaner visibility, less busywork, and more time focused on guests. Thanks to Actabl. Actabl gives you the power to profit. Visit actabl.com. Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

    6 min

  8. 5d ago

    Hotel Booking Windows Are Shrinking. Don't Panic-Discount.

    At last week's NYU IHIF, Glenn Haussman talks with John Schultzel, Chief Growth Officer at Olympia Hospitality, about drive-to demand, shrinking booking windows, rate discipline, destination marketing, and how hotels can stay close to guests without losing the human side of hospitality. Olympia operates across New England, up and down the East Coast, and as far west as Colorado, giving John a clear look at different market patterns. He sees continued opportunity in drive-to leisure markets, even when broader economic stress makes travelers more cautious. Drive-to demand can hold up when travelers still want a getaway but rethink distance or transportation Short booking windows make pricing discipline harder when hotels watch pace late in the week Creative packages beat panic discounting when travelers make last-minute decisions Hotels need stronger destination marketing because guests often choose the place before they choose the property Weather should change the message, not kill the opportunity AI can help marketing teams move faster while still keeping the human side of hospitality intact Thanks to Actabl. Actabl gives you the power to profit. Visit actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

    9 min
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4.8
out of 5
107 Ratings

About

No Vacancy is home to the hospitality industry's top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.

Information

  • Creator
    No Vacancy Live
  • Years Active
    2016 - 2026
  • Episodes
    1.8K
  • Rating
    Explicit
  • Copyright
    © copyright Rouse Media 2025
  • Show Website
    No Vacancy Live!

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