Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to professional quality recording equipment. You’re almost there, but please don’t neglect the listening experience of your audience!

I always learn something from the episodes and I really appreciate the expertise from the guests.

Jenny, Sam and their guests provide some incredibly actionable and compelling content on how to effectively grow your business through world-class CX. Highly recommend listening and subscribing to The CX Cast if you want the knowledge AND mindsets to build a brand customers flock to (and reach your overall business goals as a result)!

Nice summary of customer experience topics and issues each week.

Fun and educational!