Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia
  • 4.7 (59)
  • TECHNOLOGY
  • UPDATED WEEKLY

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

  1. 9H AGO

    From Command to Control: Stories of Digital Dilemmas

    From Command to Control: Stories of Digital Dilemmas The hosts discuss Apple Mail email signatures and discover that when a website URL lacks a prefix, Apple Mail defaults it to an insecure http link, which can trigger junk filtering; they also note cases where a displayed https link still points to http behind the scenes. They compare Apple Mail to Outlook in business environments, mention limitations around advanced signature management, and comment on Apple's minimal transparency in service-status outage explanations. They cover Apple's iOS 12 update extending certificates for services like iMessage, FaceTime, and device activation through January 2027, and then shift to opinions and speculation about Tim Cook's political pandering possibly being tied to tariffs and CEO succession timing. Returning to tech, they explain Apple Pay's security benefits—device-specific numbers and unique transaction codes—especially after a client's credit card was repeatedly compromised, and discuss adding additional browser protection via Malwarebytes Browser Guard and Chrome/Safari extension deployment through MDM (Addigy), including using ChatGPT to generate a configuration profile. They also describe using ChatGPT to edit MailChimp newsletter HTML quickly, and explore AI-assisted app development ideas such as an iOS app that converts call logs into calendar entries, referencing a Steven Robles video about building an app with AI while noting potential security pitfalls like exposed credentials. Lgistics issue involving gear ordered for testing via an Amazon locker at Staples. When attempting pickup, the host discovers the locker has no keypad and relies on the Amazon app and NFC. Despite signing into the client's Amazon account and enabling required app permissions (Bluetooth and device access), the locker cannot be accessed. Amazon customer service suggests the order data may be incomplete due to a third-party seller and issues immediate refunds or credits.   00:00 Welcome In: Time, the Clock Tower, and "Running Out of Time" 00:46 Client Referral Follow-Up: When People Go Radio Silent 01:39 Apple Mail Link Gotcha: Why Your Clean URL Becomes HTTP 04:13 Hidden Signature Code: Displayed HTTPS, Actual HTTP (and Spam Filters) 05:45 Why Apple Should Default to HTTPS (Google Already Does) 08:34 Signature Tools & Workflows: WiseStamp, Outlook, and What Clients Actually Use 10:37 Apple Still Updating Old iOS: Certificate Expiration and 2027 Cutoff 11:40 Tim Cook, Politics, and the CEO Succession Theory 15:06 Bully-Pulpit News Cycle: Waiting for the Next Outrage 16:08 Epstein Files & Accountability: Why Consequences Aren't Landing in the U.S. 18:16 From Past Scandals to Today: How the Bar Moved (Back to Tech) 19:00 Merch & Sponsorship Shoutouts (The Command Control Power Mug) 19:47 Apple Services Outages & the Vague Status Page Problem 21:14 Why Apple Pay Is Safer After a Card Gets Compromised 23:40 Dashlane vs Malwarebytes Browser Guard: Phishing/Scam Blocking Extensions 28:19 Layered Web Protection: Safari Safe Browsing, DNS Filtering, and Extension Risks 31:36 ChatGPT for Real Work: Fixing a Mailchimp Newsletter with HTML 33:06 AI-Assisted App Idea: Turn Call Logs into Calendar Entries (and Vibe Coding) 37:59 Security Caveats + Wrap-Up Quip About AI Summaries

    55 min

  2. FEB 17

    Routers, Returns, and Roustabouts

    In this episode of Command Control Power, Jerry and Joe discuss recent weather experiences and delve into network topics, including the Unify travel router, the Unify 5G Max Dream Router, and data SIM options. They also share practical tips for streamlining tech tools like Text Expander shortcuts and explore innovative solutions like SPEED for bonding multiple internet connections. Additionally, they touch on topics like simplifying Amazon returns and considerations for international travel, providing humorous anecdotes and prudent advice along the way.   00:00 Introduction and Weather Chat 01:14 Network Talk: Ubiquiti Announcements 01:36 Unify Travel Router: Features and Criticisms 04:54 Dream Router 5G Max: A Versatile Solution 06:28 5G Max and LTE Backup: Deployment Insights 13:26 Affordable Data SIMs for Low-Income Users 18:41 International Travel: EIM Solutions 23:05 Speed.com: Bonding Multiple Connections 28:05 Understanding Data Plans and Router Compatibility 28:56 Currency Exchange for International Travel 33:29 Network Security and Data Protection 37:57 Text Expander Tips and Tricks 43:43 Venmo and ACH Payment Insights 48:11 Amazon Returns and Stock Picks 52:13 Conclusion and Listener Appreciation

    55 min

  3. FEB 10

    Best of CCP - Past Performance Is No Guarantee Of Future Results

    Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

    57 min

  4. FEB 3

    Somewhere Between SOS and Success

    In this episode of Command Control Power, Sam and Joe discuss their recent experiences managing client tech issues, including dealing with email outages linked to service cancellations and signature management services. They highlight the significance of understanding backend configurations and making informed decisions to enhance client service. The conversation also touches on the nuances of email signature management, the importance of staying visible to clients without overwhelming them, and venting frustrations with Apple product cases. Engaging anecdotes and practical advice underscore the challenges and rewards of providing high-quality tech support.   00:00 Introduction and Catching Up 00:31 Verizon Outage Discussion 02:02 Software Updates and Challenges 12:35 Client Management Strategies 20:35 Windows to Mac Switchers 30:53 A Longtime Client's Charging Issue 31:44 The Mystery of the MagSafe Tape 33:12 Visible Wear on Apple Products 34:25 Frustrations with Apple Cases 41:06 Switching Email Platforms and Issues 44:42 Email Signature Management Challenges 55:43 Conclusion and Patreon Support

    1 hr

  5. JAN 27

    All Trails Lead to Rants: Tackling Technology

    In this episode of Command Control Power, the hosts discuss the hustle of their busy January, including managing clients during holiday breaks. They share insights on employing external support teams, retaining work efficiency without a full-time replacement, and offering priority support services for high-demand clients. They dive into domain management stories, highlighting positive and negative interactions with GoDaddy. The hosts also explore the hidden functionality of Apple's backtrack feature and share frustrations about the all trails app. Join them for a mix of practical advice, tech tips, and candid commentary on managing IT work and client needs.   00:00 Introduction and Holiday Recap 00:44 Managing Client Support During Holidays 02:09 Outsourcing Support Services 03:40 Implementing Support Team and Workflow 07:07 Client Feedback and Adaptations 08:59 Priority Support and New Services 13:31 AI and Automation in Client Support 20:26 Domain Management and SEO Challenges 30:58 GoDaddy's Unexpected Favor 32:53 Navigating Domain Transfers 37:35 Apple's Hand Warmer Idea 38:22 Apple TV Screenshot Trick 40:18 Apple's Backtrack Feature 46:34 Frustrations with AllTrails App 54:37 Conclusion and Patreon Plug

    56 min

  6. JAN 20

    653: We Don't Need No Stinkin' Deferrals

    In this episode of Command Control Power, the hosts humorously discuss their tech-related frustrations and the nuances of tech support. They struggle with audio issues at the beginning, but then delve into the timing issues with Apple's OS updates and deferrals, highlighting the challenges of managing these updates for clients. There's a light-hearted recount of personal tech issues, such as using HomePods and streaming music services. They also share the complexities of dealing with ISPs, particularly with switching providers and maintaining service quality. The episode concludes with a quirky story about a tech support session interrupted by a client's unexpected firing.   00:00 Introduction and Banter 01:12 Technical Difficulties and Setup 06:17 ISP Experiences and Switching to Frontier 08:07 Nostalgia and Local References 11:57 Dealing with ISPs and Customer Service 19:46 Frontier Fiber and Recommendations 23:05 Awkward Client Interaction 24:47 Tahoe Deferrals Explained 26:15 Apple's 90-Day Update Policy 29:04 Challenges with OS Updates 32:25 Client Management Strategies 36:49 The Frustrations of Tech Updates 50:45 Humorous Client Stories 52:20 Closing Remarks and Announcements

    49 min

  7. JAN 13

    Best of CCP - 119: Burning Through Technical Capital

    Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

    47 min

  8. JAN 6

    No Rest for the Techy as We Enter 2026

    In this episode of Command Control Power, the hosts discuss their busy schedules at the end of 2025 and their plans for the holiday season. Topics include the impact of year-end client projects, managing office breaks, and balancing personal time during the holidays. The conversation shifts to a timely warning about iPhone security while traveling, prompted by an article from Tidbits Content Network. A fascinating client story is shared involving the recovery of an old iCloud account trapped behind forgotten credentials. Another highlight includes a successful repair story from the Rossman Group, addressing a client's dead MacBook Pro battery. The hosts wrap up by exploring intriguing tech topics such as blocking issues in email aliases and innovative VPN solutions for connection bonding. 00:00 Introduction and Year-End Reflections 00:37 Holiday Plans and Workload Management 03:09 New Year Greetings and Travel Stories 04:39 iPhone Security Concerns While Traveling 06:50 NFC and QR Code Scams 11:00 Client Stories and Apple Support Experiences 18:01 The MacBook Pro Charger Dilemma 18:20 Resetting the SMC and Battery Issues 18:39 Recurring Revenue and Client Needs 20:11 Repair Challenges and Solutions 22:07 The Rossman Group to the Rescue 26:41 Gmail Sent Mail Mystery 32:14 Speedify VPN and Connection Bonding 33:40 Conclusion and Listener Appreciation

    38 min
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4.7
out of 5
59 Ratings

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Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

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