12 episodes

Do you want to learn how to prevent and better manage conflict in both your professional and personal lives? Each Wednesday, join the experts from Vistelar — the world leaders in conflict management training and consulting — as they share their insights gained over the last thirty-plus years. If you lead or manage an organization with employees who interact with the public or with customers (e.g., hospital, school, retail business, police department, social services agency, casino, transit company) or if your job is as a “contact professional,” this podcast is for you. You will learn — via engaging stories and in-depth discussions — how to build more a respectful and safer work environment as well as proven methods for effectively managing conflict and minimizing workplace violence.

Confidence In Conflict Vistelar

    • Education

Do you want to learn how to prevent and better manage conflict in both your professional and personal lives? Each Wednesday, join the experts from Vistelar — the world leaders in conflict management training and consulting — as they share their insights gained over the last thirty-plus years. If you lead or manage an organization with employees who interact with the public or with customers (e.g., hospital, school, retail business, police department, social services agency, casino, transit company) or if your job is as a “contact professional,” this podcast is for you. You will learn — via engaging stories and in-depth discussions — how to build more a respectful and safer work environment as well as proven methods for effectively managing conflict and minimizing workplace violence.

    Ep. 12: Seven Challenges Teachers Face (continued)

    Ep. 12: Seven Challenges Teachers Face (continued)

    Gerard O’Dea from Dynamis Training in the UK joins us again on the podcast today to continue to talk about the decisive moment when school staff must decide if they need to take physical action when faced with conflict. In our January 8th episode (https://vistelar.com/28995/confidence-in-conflict-episode-8-seven-common-challenges-teachers-face/), Gerard shared the seven most common scenarios when this decision must be made. In this episode. In this episode, he provides a more detailed description of each of these scenarios and discusses the approach he uses to train staff to effectively deal with these situations. We learned a lot and we're sure you will also. We will definitely be getting Gerard on future episodes.
    Host: Al Oeschlaeger, Vistelar
    Guest: Gerard O’Dea, Dynamis

    • 1 hr 2 min
    Ep. 11: You Only Get Something Wrong Once

    Ep. 11: You Only Get Something Wrong Once

    Since only 2% of the population is truly a natural empath, it is critical to pinpoint strategies to effectively teach empathy to the rest of the population. This week Joel and Al both sit down with Alex Hunter from Dynamis in the UK. Drawing on his wide-ranging experiences Alex shares how he’s learned to hone in on the specific tactics he uses to teach people how to be empathetic. Recognizing your own traumas and stressors and tapping into what Hunter calls “personal resilience” can help you move past the barriers that might prevent a positive interaction.

    • 48 min
    Ep. 10: Empathy Deep Dive

    Ep. 10: Empathy Deep Dive

    Joel Lashley and Al Oelschlaeger talk about Empathy (seeing the world through other people's eyes), the foundation skill for treating people with dignity. You'll learn the three steps for practicing Empathy, the differences between emotional and cognitive empathy, and the importance of having a rich vocabulary to describe the broad range of emotions. Vistelar has three criteria for evaluating the effectiveness of a conflict management method: 1) does it look professional to onlookers and on camera, 2) does it keep everyone safe as possible, and 3) does is demonstrate concern. Joel and Al discuss how this third criterion applies to empathy. This episode provides some great background for the following episode where Joel and Al discuss Empathy with Alex Hunter, owner of Hunter Intervention Training. Listen in and join the conversation by letting us know your own thoughts about how to practice empathy by emailing us at info@vistelar.com.

    • 37 min
    Ep. 9: Just Do The Vanna White

    Ep. 9: Just Do The Vanna White

    Joel Lashley and Al Oelschlaeger talk about their unique experience training in New Orleans this week. What can a trainer do when they find that cultural or regional differences don’t align with what they’ve always thought were the best standard training practices? Joel and Al discuss how they pivoted their standard training methods this week by listening closely to what local customs would dictate. Did this weaken their training sessions or provide a thoughtful, customized, and useful training for transit professionals? We think you can guess. Listen in and join the conversation by letting us know your own thoughts on customizing a training program by emailing us at info@vistelar.com. And if you know the answer to the $10 riddle, send that along, too, for a special surprise!

    • 35 min
    Ep. 8: Seven Common Challenges Teachers Face

    Ep. 8: Seven Common Challenges Teachers Face

    Gerard O’Dea from Dynamis Training in the UK joins us on the podcast today to talk about the decisive moment you decide to take action in the middle of conflict. “Did you do the right thing? Was it the right time? Did you really need to do that? Was it the right thing to do?” O’Dea expounds on his experience working with educators and the seven common challenges he has identified through his extensive work with schools. O’Dea has developed a framework for teachers to help prepare them for these critical situations. This conversation is a must listen for anyone who works in education and is concerned with keeping teachers and students safe. Listen in on O’Dea’s unparalleled expertise and you may catch a mention of…fluffy pink unicorns?
    Read more about cockney rhyming slang here:
    https://www.theguardian.com/education/2014/jun/09/guide-to-cockney-rhyming-slang
    Host: Al Oeschlaeger, Vistelar
    Guest: Gerard O’Dea, Dynamis

    • 46 min
    Ep. 7: Trauma Informed Care and Why It Matters

    Ep. 7: Trauma Informed Care and Why It Matters

    People living in treatment centers have often experienced multiple traumatic events in their lives. Adolescents and young people are a particularly vulnerable group in these facilities. Trauma Informed Care is an important component to keeping residents and employees cared for and safe. Debbie Zwicky worked for 27 years as a youth care worker and shares how practicing empathy, “seeing the world through their eyes,” assisted her in keeping adolescents in her treatment facility safe.
    Download the free CDC ACE study Debbie mentions in this episode here: https://www.cdc.gov/violenceprevention/childabuseandneglect/acestudy/index.html
    Host: Al Oelschlaeger
    Guest: Debbie Zwicky

    • 49 min

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