Crisis Leadership and Solving the Right Problem Featuring Tony Ferraro

"As a leader in a crisis management situation, the loudest voice can't be the leading voice. I mean, it may be right, that may be the consensus. But if you just go by the loudest voice, that could lead you the wrong way."

In this episode of Lead with Culture, host Kate Volman is joined by Floyd’s own Tony Ferraro to talk about crisis leadership and problem-solving, and reflect on insights from real-world scenarios, including a tragic incident from the CrossFit Games. 

In their conversation, Tony shares valuable strategies for leaders to create space between an event and their response, encouraging a thoughtful approach rather than a hasty reaction. They also explore the power of collective input while avoiding the pitfalls of being swayed by the loudest voices. 

In this episode, you’ll discover:

• Making tough decisions is an ordinary part of leadership, not an extraordinary event
• Allowing ourselves the necessary space to evaluate the situation thoroughly before responding is crucial to problem-solving
• Ensuring inclusive decision-making and not letting the loudest voices dictate our choices

Things to listen for:

(00:00) The tragedy during the CrossFit Games

(02:42) The importance of timely action

(05:15) Understanding the brain's response to uncertainty

(06:53) Creating space for effective decision-making

(10:24) Identifying the ‘right’ problem

(13:19) How to encourage diverse opinions

(16:16) Why quick decisions during crisis is not the best

Resources:

• Floyd Coaching
• The Culture Assessment
• Matthew Kelly’s Books
• Floyd Coaching’s Blog

Connect with the Host & Floyd Coaching:

• Kate Volman’s Linkedin
• Floyd Coaching on Linkedin
• Floyd Consulting on Facebook
• Floyd Consulting on Twitter
• Floyd Consulting on YouTube
• Floyd Consulting on Instagram