10 episodes

Building better software, one incident at a time. Host Kevin Riggle talks with software engineers about that time they broke production.

Whether you're an industry professional, or just curious about what makes the modern Internet run and what happens when it breaks, we bring you stories you haven't heard elsewhere.

This is the audio version of the podcast. Watch on YouTube: https://youtube.com/@critical-point

Produced by Complex Systems Group (https://complexsystems.group). Part of Critical Point (https://criticalpoint.tv).

Critical Point War Stories with Kevin Riggle: Software Engineers Talk Breaking Production Critical Point

    • Technology
    • 5.0 • 1 Rating

Building better software, one incident at a time. Host Kevin Riggle talks with software engineers about that time they broke production.

Whether you're an industry professional, or just curious about what makes the modern Internet run and what happens when it breaks, we bring you stories you haven't heard elsewhere.

This is the audio version of the podcast. Watch on YouTube: https://youtube.com/@critical-point

Produced by Complex Systems Group (https://complexsystems.group). Part of Critical Point (https://criticalpoint.tv).

    He Won George Hotz's Money - Andrey Petrov

    He Won George Hotz's Money - Andrey Petrov

    Host Kevin Riggle interviews Andrey Petrov about three different incidents he was involved with: A programming mistake in high school that filled its alumni's email inboxes, a Twitter analytics site he built that got co-opted as part of a phishing scam, and how he won a bug bounty on the Ethereum blockchain rollup prototype developed by superstar hacker George Hotz.
    Chapters:

    (00:00) - Intros/titles

    (05:02) - The Alumni Email Explosion

    (18:00) - The Twitter Tracker Takeover

    (33:09) - The George Hotz Ethereum Rollups Bug Bounty Bonanza

    (57:02) - Socials/outro
    Video: https://www.youtube.com/watch?v=mWuqAePsquoNews coverage of the Twitter Tracker Takeover:“New Twitter Scam Won't Show You Your 'Stalkers'” - NBC Newshttps://www.nbcnews.com/id/wbna44123467“Beware: Twitter spam viral application on the loose” - Posilanhttps://www.posilan.com/2011/07/20/beware-twitter-spam-viral-application-on-the-loose/“After a lull of a few months, new Twitter Phishing Scam phrases appear” - Just Practisinghttps://www.justpractising.com/social-tools/twitter/after-a-lull-new-twitter-phishing-scam-phrases-appear/ 

    Andrey's Twitter: https://twitter.com/shazowFarcaster: https://warpcast.com/shazow.ethWeb site: https://shazow.net/
    To subscribe to the video version of the podcast on YouTube, and watch other Critical Point content, check out https://youtube.com/@critical-point 

    Credits: 
    Edited by sleepingsage.

    Intro & outro - "Senpai Funk" by Paul T. Starr. Used with permission.
    https://soundcloud.com/ptstarr

    Produced by Complex Systems Group LLC (https://complexsystems.group).

    • 58 min
    The Reporter Called Her Christmas Day - Melanie Ensign - Bug Bounty & Incident Management

    The Reporter Called Her Christmas Day - Melanie Ensign - Bug Bounty & Incident Management

    Kevin Riggle interviews Melanie Ensign (Discernible Inc.), former Global Head of Security, Privacy, & Engineering Communications for Uber, about building good bug bounty programs, incident management processes, and one especially memorable Christmas morning.
    Melanie's company: https://discernibleinc.com/LinkedIn: https://www.linkedin.com/in/melanieensign/Twitter: https://x.com/imelunyMastodon: https://defcon.social/@Wednesday
    Credits: 
    Edited by sleepingsage.

    Intro & outro - "Senpai Funk" by Paul T. Starr. Used with permission.
    https://soundcloud.com/ptstarr

    Produced by Complex Systems Group LLC (https://complexsystems.group).

    • 56 min
    The Future Is (Literally!) Bright - How Infrastructure Works, by Deb Chachra - Climate, Energy, & the Future

    The Future Is (Literally!) Bright - How Infrastructure Works, by Deb Chachra - Climate, Energy, & the Future

    Kevin Riggle interviews Deb Chachra, professor of engineering at Olin College and author of HOW INFRASTRUCTURE WORKS about climate change, the housing crisis, the green/sustainable energy transition, and how we can build a better world for ourselves and everyone around us.
    BUY DEB'S BOOK! https://criticalpoint.tv/infrastructure
    Deb's Twitter: https://twitter.com/debchaBluesky: https://bsky.app/profile/debcha.bsky.socialMastodon: https://saturation.social/@debchaWeb site: http://debcha.org
    Big Dig podcast from WGBH Boston: https://www.wgbh.org/podcasts/the-big-dig
    Chapters:

    Credits: 
    Edited by sleepingsage.

    Intro & outro - "Senpai Funk" by Paul T. Starr. Used with permission.
    https://soundcloud.com/ptstarr

    Produced by Complex Systems Group LLC (https://complexsystems.group).

    • 1 hr 15 min
    Was Akamai the Velvet Underground of Site Reliability Engineering (SRE)? - Abhijit Mehta - Bonus

    Was Akamai the Velvet Underground of Site Reliability Engineering (SRE)? - Abhijit Mehta - Bonus

    Kevin Riggle interviews Abhijit Mehta about Akamai and its role in the history and development of Site Reliability Engineering (SRE).  Bonus episode outtake from https://warstories.criticalpoint.tv/episodes/he-broke-turkish-twitter-abhijit-mehta
    Abhijit's Twitter: https://twitter.com/AbhijitCMehtaAbhijit's LinkedIn: https://www.linkedin.com/in/mehtaabhijit/
    To watch the video version of the podcast on YouTube, check out the channel page at https://youtube.com/@critical-point
    Credits:
    Emoji artwork is provided by Emojitwo (https://emojitwo.github.io/), originally released as Emojione 2.2 (https://www.emojione.com/) by Ranks.com (http://www.ranks.com/) with contributions from the Emojitwo community and is licensed under CC-BY 4.0 (https://creativecommons.org/licenses/by/4.0/legalcode).
    Intro & outro - "Senpai Funk" by Paul T. Starr. Used with permission.https://soundcloud.com/ptstarr
    Critical Point logo and wordmark designed by Timothy James Lopez.https://www.behance.net/lopeztimes
    Critical Point logo and wordmark copyright ⓒ 2020 Complex Systems Group, LLC.  All Rights Reserved.
    Produced by Complex Systems Group LLC (https://complexsystems.group).

    • 12 min
    He Broke Turkish Twitter - Abhijit Mehta

    He Broke Turkish Twitter - Abhijit Mehta

    Kevin Riggle interviews Abhijit Mehta, who tells how one tiny dot made almost made a massive difference to Twitter's Turkish ad revenue.
    Abhijit's Twitter: https://twitter.com/AbhijitCMehtaAbhijit's LinkedIn: https://www.linkedin.com/in/mehtaabhijit/
    Chapters:
    (00:00) - Intro

    (01:25) - How did you find yourself in a place where you could break production?

    (08:53) - Akamai & the 'aha' moments of product development

    (15:30) - Google & the Google culture

    (17:35) - Twitter & what's the difference between brand ads and direct-response ads?

    (23:58) - How Twitter made its money

    (27:58) - Re-architecting the fundamental ad platform at Twitter

    (32:35) - "We had to be really careful!"

    (34:48) - "There's something really weird happening in Turkey"

    (37:49) - The meaning of scale

    (41:02) - "Well we'd thought of all the horses, so we started looking for zebras"

    (43:48) - "So here's what happened"

    (49:30) - "So this will work fine almost everywhere"

    (53:51) - How do you roll things like this out safely?

    (59:56) - "In general I'm an optimist, there's exciting things to come"

    (01:03:52) - Thanks & CTAs
    Credits:Emoji artwork is provided by Emojitwo (https://emojitwo.github.io/), originally released as Emojione 2.2 (https://www.emojione.com/) by Ranks.com (http://www.ranks.com/) with contributions from the Emojitwo community and is licensed under CC-BY 4.0 (https://creativecommons.org/licenses/by/4.0/legalcode).
    Intro & outro - "Senpai Funk" by Paul T. Starr. Used with permission.https://soundcloud.com/ptstarr
    Critical Point logo and wordmark designed by Timothy James Lopez.https://www.behance.net/lopeztimes
    Critical Point logo and wordmark copyright ⓒ 2020 Complex Systems Group, LLC.  All Rights Reserved.
    Produced by Complex Systems Group LLC (https://complexsystems.group).

    • 1 hr 5 min
    She Missed the Overnight Push! - Julia Lunetta

    She Missed the Overnight Push! - Julia Lunetta

    Kevin Riggle interviews Julia Lunetta, who tells us how an ostensibly minor change caused her employer, a financial institution (Upromise Investments), to miss its overnight reconciliation with its banks.
    Credits:
    Emoji artwork is provided by Emojitwo (https://emojitwo.github.io/), originally released as Emojione 2.2 (https://www.emojione.com/) by Ranks.com (http://www.ranks.com/) with contributions from the Emojitwo community and is licensed under CC-BY 4.0 (https://creativecommons.org/licenses/by/4.0/legalcode).
    Intro & outro - "Senpai Funk" by Paul T. Starr. Used with permission.https://soundcloud.com/ptstarr
    Critical Point logo and wordmark designed by Timothy James Lopez.https://www.behance.net/lopeztimes
    Critical Point logo and wordmark copyright ⓒ 2020 Complex Systems Group, LLC.  All Rights Reserved.
    Produced by Complex Systems Group LLC (https://complexsystems.group).

    • 52 min

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