CX Transformation at the Intersection of Innovation and Strategy

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We sit down with angel investor and strategist Adrian Odgers to explore the evolving landscape of customer experience. Adrian brings a wealth of expertise, discussing how alignment, incremental progress, and AI-driven innovation are transforming both startups and large enterprises.

This conversation dives into practical strategies for balancing ambitious goals with realistic frameworks, achieving stakeholder alignment, and leveraging AI to optimize processes like lead generation. Adrian also shares his perspective on integrating CX into broader business strategies while addressing the unique challenges faced by startups and established organizations alike.

Whether you're shaping CX for a startup or leading transformation in a large organization, this episode offers valuable lessons on driving meaningful change and achieving lasting results.

Adrian Odgers on LinkedIn: linkedin.com/in/adrianmodgers

Learn more about Adrian's work at their website: https://wearelivegreen.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi