29 episodes

Calm an Angry Person in 90 Seconds or Less! Welcome to De-Escalation Conversations, a podcast all about how to De-Escalate tense situations, resolve conflicts and talk to angry people in a constructive and helpful way. We'll be featuring Educators from K-12 schools, Law Enforcement Officers, Security Specialists, Firefighters, Medical Services providers, and Flight Attendants, to discuss strategies for managing conflict, ways to prevent violence, and how to stay safe in high-pressure situations. Join us for an engaging and informative show that will help you learn how to diffuse dangerous situations and better prepare yourself for the unexpected.

De-Escalation Conversations Sgt. Kerry Mensior (Ret.)

    • Education
    • 5.0 • 2 Ratings

Calm an Angry Person in 90 Seconds or Less! Welcome to De-Escalation Conversations, a podcast all about how to De-Escalate tense situations, resolve conflicts and talk to angry people in a constructive and helpful way. We'll be featuring Educators from K-12 schools, Law Enforcement Officers, Security Specialists, Firefighters, Medical Services providers, and Flight Attendants, to discuss strategies for managing conflict, ways to prevent violence, and how to stay safe in high-pressure situations. Join us for an engaging and informative show that will help you learn how to diffuse dangerous situations and better prepare yourself for the unexpected.

    029 - Leadership Skills: From Reactivity to Clarity in Conversations - with Kirsten Asher

    029 - Leadership Skills: From Reactivity to Clarity in Conversations - with Kirsten Asher

    Meet Kirsten Asher, creator of Feminine Embodiment Method, who teaches women to embody and flow instead of hustle and grind through the way they move, breathe and think.
     Creator of Feminine Embodiment Method, who teaches women to embody and flow instead of hustle and grind through the way they move, breathe and think. Have you ever felt disconnected from your body or emotions? Do you ever find yourself being afraid to show up as a leader in your full feminine power or do you feel pressured to lead from a more masculine place? Give yourself permission to be feminine as you learn to reconnect with your senses and emotions using the tips she shares. If you find yourself feeling a little disconnected, frustrated or stressed then grab a cuppa something wonderful and listen in to this powerful episode!

    Keywords: reacting, understanding, listening, communication, body language, miscommunication, missed signals, collaboration, input, information, analysis paralysis, law enforcement, second-guessing, creativity, left brain, right brain, nurturing, leadership, manager, respect, loyalty, progression, distress call, logical, decisive, aggressive, domineering, balanced leadership, feminine qualities, perspective, emotions, training.

    00:02:52 Feminine leadership balances logic and empathy.
    00:06:48 Miscommunication and emotional intelligence are important.
    00:09:29 Compartmentalize, manage emotions to be a leader.
    00:13:39 Collaboration brings better results; avoid overthinking.
    00:14:35 Trusting gut instinct is crucial for first responders.
    00:17:42 Analytical, assertive, decisive leader balances creativity and collaboration.
    00:23:53 Listening to React hinders effective communication.
    00:27:32 Understanding others leads to compassion and empathy.
    00:29:49 Understanding personality types improves communication skills.
    00:32:00 Empower team, listen, share ideas, make decisions.
    00:36:59 Putting ego aside, ask why with clarity.
    00:38:56 Suppressing emotions, communicating with self-control.
    00:43:27 Deep breaths can change your body state.
    00:47:07 Balance brain, harmony, dance, left, right, practice, listen.
    00:51:29 Training can save your life, relationships, career.
    IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

    Find more about
    How to Calm an Angry Person in 90 Seconds or Less
    Come visit us at the IDEA website (International De-Escalation Association):
    https://TheIdea.World

    Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

    Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

    • 51 min
    028 - Circuit Breakers and Calming Techniques: Mastering Self-Control - With Torrin Minutillo

    028 - Circuit Breakers and Calming Techniques: Mastering Self-Control - With Torrin Minutillo

    A Seasoned Business Veteran, Proven Under Fire 

    Torrin’s 34-year business journey started in a time before mobile phones and internet instant communication. 
    This journey was riddled with many highs and lows in the first 20 years before he cracked the code and now enjoys a business life that seemed impossible at one point.

    The turning point was driven by getting a deep understanding of the human experience and applying it to the business experience.

    That real life education has prepared him well for what he is passionate about doing now…that is helping other business owners on their journey to conquer their dreams.

    Empowering Achievement with Courage.


    IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

    Find more about
    How to Calm an Angry Person in 90 Seconds or Less
    Come visit us at the IDEA website (International De-Escalation Association):
    https://TheIdea.World

    Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

    Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

    • 1 hr 12 min
    027 - How You Can be the Best Field Training Officer - With Paul Hasselberger

    027 - How You Can be the Best Field Training Officer - With Paul Hasselberger

    Lt. Paul Hasselberger is a law enforcement administrator and educator who has a passion for constant improvement. His drive to find balance between formal education, practical skills, and real-world leadership experience can be seen through his various assignments and accomplishments.

    After earning degrees in psychology and sociology, he joined the Clifton Police Department in 2005 and quickly earned awards and commendations for his personal performance including: a physical fitness award, life-saving awards, and meritorious service citations. His work ethic helped him earn multiple specialty assignments including: SWAT, Academy Instructor, and Narcotics detective.

    Outside of his full-time position, Paul has put his experience, education, and leadership skills to use by providing instruction to hundreds of FTO around the country. He has presented at various conferences and was most notably chosen to participate in the International Law Enforcement and Educators Association’s (ILEETA) prestigious “Emerson Hour”. Paul has also continued to instruct at the Passaic County Police Academy for the past 10 years and worked as a subject matter expert for police supervision promotional test development for the state of NJ. 

    Mr. Hasselberger has volunteered for leadership positions on various non-profit boards. He served as the Vice-President of his agency’s supervisor’s union and is the founding director of the NJ Chapter of NAFTO. Paul has been the President of NAFTO’s Executive Board since 2018. During his term, he collaborated with the Executive Board to redefine NAFTO’s mission and business operations. These changes will allow NAFTO to maintain its position as the leading provider of FTO training while becoming the Nation’s leading advocate for improved training programs.
    IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

    Find more about
    How to Calm an Angry Person in 90 Seconds or Less
    Come visit us at the IDEA website (International De-Escalation Association):
    https://TheIdea.World

    Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

    Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

    • 53 min
    026 - Pushing Boundaries and Discovering Personal Capabilities - with Sarah Apgar

    026 - Pushing Boundaries and Discovering Personal Capabilities - with Sarah Apgar

    Welcome back to De-Escalation Conversations, where we delve into the art of effective communication and leadership. In today's episode, we have the privilege of speaking with Sarah Apgar, the founder of Fit Fighter, a revolutionary strength solution for all ages.

    Sarah's impressive background as an Iraq war veteran, former firefighter, and mother of two girls brings a unique perspective to our discussion on adaptability, setting expectations, and pushing personal boundaries.

    Tune in as Sarah shares her journey of creating the steel hose, a groundbreaking training tool featured on ABC's Shark Tank, and how it has transformed the way firefighters and athletes train.

    We'll also explore the importance of challenging ourselves in high-stakes environments and the impact it has on personal growth.

    Plus, Sarah provides invaluable insights on effective leadership, transparent communication, and the power of gratitude.

    So get ready for a compelling conversation on resilience, teamwork, and the limitless potential of the human spirit!

    Sarah's Bio:
    Sarah Apgar is the Founder of FitFighter, a strength solution for everyone ages 8-80! She originally designed her signature training tool, the Steelhose, which was featured in 2020 on ABC’s Shark Tank, to train firefighters better for the rigors of the job.
     
     Sarah is an Iraq War Veteran, All-American Collegiate Athlete, Fitness Professional, former Volunteer Firefighter, and mom of 2 little girls. In addition to her primetime Shark Tank debut, Sarah and FitFighter have been featured in Rolling Stone, Mens Health, Muscle and Fitness, ABC News, and Oxygen Magazine, and performed for clients the likes of ESPN, FDNY, and the United States Military.
     
     Sarah lives in Port Washington NY with her husband, Ben Smith, a plastic and reconstructive surgeon, her two young daughters, Emory and Arlyn, and their puppy "Louisiana".

    Sarah on Shark Tank:
    https://www.youtube.com/watch?v=YLwjb3Uh4t4

    Sarah's Shark Tank Update Episode:
    https://www.youtube.com/watch?v=AGncHJbWbXE

    Website:
    https://www.fitfighter.com
    IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

    Find more about
    How to Calm an Angry Person in 90 Seconds or Less
    Come visit us at the IDEA website (International De-Escalation Association):
    https://TheIdea.World

    Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

    Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

    • 50 min
    025 - Bridging the Gap: Effective Communication and Leadership in Public Safety with Roy Bethge

    025 - Bridging the Gap: Effective Communication and Leadership in Public Safety with Roy Bethge

    Roy Bethge experienced several moments of disillusionment throughout his career. Despite facing these challenges, Roy remained resilient and determined to find a path that would bring him fulfillment. Roy didn't let these setbacks define him.

    Instead, he used them as a catalyst for change and growth. Today, Roy Bethge stands as a testament to the power of resilience and determination. His story serves as an inspiration to others who may be facing similar challenges in their careers.

    Roy's Bio:
    Roy Bethge (Beth-key)
     Roy Bethge is a veteran police leader with more than 29 years of law enforcement experience.  He retired in May of 2017 as Deputy Chief of the Buffalo Grove Police Department in Northern Illinois. He holds a Masters Degree in Criminal Justice from Columbia College and has an extensive background as a trainer in the subject areas of leadership development, officer safety, use of force, and adult learning.

    Mr. Bethge is the co-founder and lead instructor of The Virtus Group, Inc. which brings innovative leadership training and development to law enforcement professionals around the country.  As part of that endeavor, Mr. Bethge is the co-creator of the WINx: Inspiring Leadership in Law Enforcement conference which is a TED-styled experience focused on law enforcement professionals. 

    Roy is also the Executive Director of Below 100, a not-for-profit organization trying to reduce police officer line-of duty-deaths and preventable injuries, an instructor for Louisiana State University’s National Center for Biomedical Research and Training as well as a private consultant.  

    [00:02:26] Training should be prioritized for organizational success.
    [00:05:23] Personal development takes effort, but it's crucial.
    [00:07:53] Stay safe, protect, serve, and make it home.
    [00:11:13] Improving team coordination for high-risk events.
    [00:14:36] LSU instructor emphasizes the importance of attitude, training
    [00:17:55] Training's return on investment in leadership.
    [00:22:01] Training and mentoring are key to leadership.
    [00:28:10] Management is about skills, leadership is generic. Despite investments in leadership training, there are poor examples. Inspiring others towards ethical goals is key. Remember why you signed up for the profession.
    [00:31:29] Ethics as a verb, paying the price.
    [00:35:05] Communication challenges in law enforcement organizations; Importance of sharing information; Some people use information as a source of power; Efforts to improve recruiting in the army; Research on what it means to be a police officer; 
    [00:39:43] Resilience in facing disillusionment in life.
    [00:42:56] Bridging the communication gap in leadership development.
    [00:46:16] Listening and acknowledging employees creates a positive workplace.
    [00:50:49] Communication builds trust, it's essential for progress.
    [00:54:25] Encouragement, valuable training, appreciation, feedback, specialized training.



    IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

    Find more about
    How to Calm an Angry Person in 90 Seconds or Less
    Come visit us at the IDEA website (International De-Escalation Association):
    https://TheIdea.World

    Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

    Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

    • 56 min
    024 - Building Bridges: A Conversation on Stress Reduction and Communication - with Adam Timm

    024 - Building Bridges: A Conversation on Stress Reduction and Communication - with Adam Timm

    Welcome back to another episode of De-Escalation Conversations, the podcast where we explore strategies and insights for creating peaceful and productive conversations. 

    In today's episode, we have the opportunity to sit down with Adam Timm, a former dispatcher from the Los Angeles Police Department who has transformed his career and now focuses on helping others in similar high-stress roles. Adam shares his personal journey of self-discovery, from being known as "Angry Adam" to becoming a kinder and more effective communicator. 

    After leaving the LAPD, Adam founded his own company, The Healthy Dispatcher, and has since gained nationwide recognition for his training programs. Join us as we dive into the importance of self-awareness, creating engaging learning experiences, and the power of effective communication in leadership roles. 

    Get ready for a thought-provoking and enlightening conversation with Adam Timm on De-Escalation Conversations. 

    Adam's Bio:
    Adam Timm began his 20-year career in 9-1-1 as a dispatcher for the Los Angeles Police Department Communications Division, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.
    Participants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels year-round presenting training classes, conference sessions and consulting services across the country.
    He is a board-certified stress management consultant and the author of three books, including the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout,” and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.

    Stay in Touch with Adam Timm:
    https://thehealthydispatcher.com


     
    IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

    Find more about
    How to Calm an Angry Person in 90 Seconds or Less
    Come visit us at the IDEA website (International De-Escalation Association):
    https://TheIdea.World

    Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

    Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

    • 48 min

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