Deep Dive: How to Tackle Return Fraud Without Losing Customers

This episode is brought to you by Appriss Retail

Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated.

In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.

Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:

• Why the scale of returns fraud is rising—and how it’s evolving;
• The growing tension between consumer expectations and loss prevention efforts;
• How retailers can adjust return policies without alienating loyal shoppers;
• Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report;
• Real-world success stories from retailers tackling this issue head-on.

If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data.

RELATED LINKS:

• Explore the latest ORC report from Appriss Retail
• Learn more about Appriss Retail
• Read more from Retail TouchPoints
• Catch up on all episodes of Retail Remix
  
  

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Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com to learn more.