Defending the Castle with Facilities with Morgan Seghin, Facilities Manager for Swarovski

Welcome to Elevating Brick and Mortar. 

A podcast about how operations and facilities drive brand performance.

On today’s episode, we talk with Morgan Seghin, Facilities Manager for Swarovski. Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

In this episode, Morgan discusses managing facilities on an international scale, the attention to detail required of a luxury retailer, and how Swarovski is honoring their responsibility to  the planet with sustainable practices. 

Hailing from Belgium, Morgan Seghin has 15 years of experience working in retail, 10 of which are in facilities management. He has worked for international luxury retailers all over the world such as Prada and Christian Dior, where he pioneered and launched the facilities management program. He has since moved to Paris where he manages the facilities at Swarovski across Europe. 

—

Guest Quote

“Our CEO says the project is king, the client is queen, and always the store is the castle. So we treat it as a castle. You wouldn't go to Disneyland if you have a castle that's falling apart and not painted very well with the wrong lighting, slippery stairs, you would have a bad experience in Disneyland. So it's not just about having a beautiful store, it's also making sure that the client will walk in the store and stop at every single square inches of the store. Every single, square inches will offer you a new environment, something new to look at.” - Morgan Seghin 

Time Stamps

**(01:58) - Morgan’s Journey 

**(06:41) - Facilities in Swarovski 

**(11:03) - Facilities within a luxury brand

**(18:03) - The evolution of retail 

**(30:18) - How Swarovski prioritizes sustainability

**(34:15) - Sid’s final thoughts

Sponsor:

ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

• Offering the best possible guest experience
• Living up to brand standards
• Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Get to know us at Servicechannel.com

—

Links 

• Connect with Morgan Seghin on LinkedIn
• Connect with Sid Shetty on Linkedin
• Check out the ServiceChannel Website